Finish Line

Heaven forbid you even get to the CHECKOUT line.
My boyfriend, his parents, and I stopped by today to return a pair of shoes that were bought at a different Finish Line in San Antonio.
Apparently, they can scan and sell shoes, but they can’t scan a receipt and make an exchange for the right size shoe.
Obvious lie.
They said their computer terminal was down so they couldn’t scan the receipt to make the return, yet the customers in front were able to get their bulky shoes scanned and leave the store.
Yeah, a defected computer terminal, my foot.
The attitude was unnecessary, especially since the store wasn’t even half-​full.
I guess they can handle crowds rioting over Air Jordans, but one customer with a receipt for return seems to be a trial and tribulation of gigantic proportions.
That or they didn’t want to do their jobs.
In any case, a lack of customer service skills is enough to keep us away.