Creative Child Learning Arts Academy

This child care center has allowed there day care providers to run in an uncontrolled environment, where they haven’t a clue in how to answer questions to an inquiring parent.
I called a month over a month ago. When I called I was greeted by a pleasant voice who informed me of a new infant room opening up. I have babies 11 months apart and I knew it would be easy to find a location with room for both. This place sounded perfect. When I came in it was a different story. They ladies at the desk have no idea when the room is opening. According to them the room couldn’t open until the equipment was ordered. They proceeded to slam the woman who is supposed to order it and the insisted that I need not reserve spaces for my two children. What they failed to realize was that I was more than willing to put my oldest baby in day care in order to keep his space, while I waited on the infant room. They seemed to hurry through my questions, rather than try and understand my concerns.
Even though I was uneasy with there answers, I knew I really needed to find a dependable form of childcare, so I continued to call every week for the following three weeks. Being assured the entire time that space was available for both of my boys and there was plenty of room. This fourth week my husband went in to put my worries at ease. What he found out was that too many children moved up to the older class and they would not have space for my older child after all. They have kept me waiting all of this time and now come out with this. What kind of business, runs this way?!? I would give zero stars if it were allowed!
I wanted to call with a formal complaint, but the director was on a phone call. She hasn’t called me back!

My son didn’t last a month at this daycare off of clear creek road. He’s a good kid, never ever had issues with him not playing or wanting to explore until I enrolled him here. He would climb up my leg or his mothers not wanting to stay. He’s been in daycare since he was 6 months old. I couldn’t understand but as parents when you get that filling that something isn’t right then it probably isn’t. I went to pick him up early for a doc appt to only find him struggling to breath (during nap time) an his nose covered in thick dried up nose discharge. I explained to the lady working the counter about toddlers being nose breathers, etc… And she seemed to fully understand. I was irritated because even though the place looked presentable/​newer type establishment an I had addressed some concerns previously, about frustrated staff, different appearances for off peak hours «doc spots» (the 1630 – 1730 pick up which they made sure my child looked presentable) etc… the director of the building never even asked me why just explained to me that there would be a two week notice required an that the payment would be I full. Which didn’t even bother me cause he wasn’t going to stay one more day. As a senior leader/​advisor I have grown to be a open minded, reasonable, understanding person, but this daycare needs over watch an that’s where we as parents come in. I’ve never met a crook that didn’t have a smile on their face as they try to mislead you to only profit from you.
Concerned Dad.

I really wanted to like this day care, but I was wrong. They have way too many children to take care of for the amount of staff they have. And they hire very few good staff members.
My wife walked in there one day and found an aid screaming at our 16 month old daughter and another toddler in her class. They were in the corner, crying. I’ve never seen anyone treat toddlers like that. Anytime I saw the staff mistreat a child, they looked at me with the «dear in the headlights» look. I’m assuming it’s because they didn’t know I was there.
Twice I walked in and found staff snatching children by their limbs. One of the times, a staff member grabbed a 15 month old girl by her arm and yank her to the ground. When I confronted the management about it, the german woman up front told me that «it looks worse on camera.» I told her that I saw it in real life, but her response was that the 15 month old needs that kind of behavior. I was disgusted that a day care would tell a parent that some children need to be man-​handled.
I told the german woman that the girl’s parents would probably not be happy with the treatment of their child, at which time she told me that they’re not going to find out because she won’t give us the names of her parents. She also refused to let us see the surveillance video.
I then told the manager that I’m seeing a lot of negative behavior of staff similar to what I’ve been reading in on-​line reviews. She told me that we need to be careful what we read on-​line because the people that post bad reviews are parents who don’t pay their child care on-​time. I told her that was ridiculous because I’m seeing the same things in person that I read on-​line. She refused to listen to me.
Another problem that my wife and I both noticed is that we never saw anyone cleaning the tables or toys with any disinfectants. Our daughter would come home sick on a regular basis. Now that we have her in another daycare that actually disinfects, she is rarely sick.
Our daughter would cry every morning when we dropped her off and beg us to take her out the minute she saw us every evening. She has never acted like that in her new day care. I believe there’s more abuse going on than what we were seeing.
I would highly recommend that you do not send your child to this day care. If you do, go in a odd times that aren’t typical pickup. The staff members know when to behave themselves. The abuse I saw occurred when they weren’t expecting me and my wife to be there, usually between noon and 2pm. Please check it out for yourself.

Horrible daycare! I regret ever sending my child to this daycare. The people are very rude and they are more financially driven that worried about children.

I have no words to express how disgusted I am with the creative child learning center in Harker Heights, TX… They are rude and will not work with you on any issue. My 8 year old daughter attended here for approximately 6 months. Some of the teachers were acceptable/​fair but the front office staff is rude and unprofessional. The center is very money centered when it comes to fees, late fees, etc. You are required to pay for the upcoming daycare week the Friday prior (2 days ahead of time). This is acceptable and disclosed upon enrollment. However, there is no grace period. Come Monday at 6am you will be charged a $ 20 late fee. During weeks such as Christmas you may be required to pay even more advance, i.e. this year (2014) they had one day of care during the week of Christmas. They charged the full $ 125 for ONE DAY of CARE and because they were closed on that Friday, the next week’s tuition was due on that Monday (ONE WEEK in ADVANCE before care took place). For spring break last week I tried to drop her off at 1000 (if she is off from school, there is no point in taking her so early) and the front desk manager said I couldn’t drop her off so late! (very sarcastic). If I am paying for the daycare it shouldn’t matter what time I drop her off. I just told them that I would not be taking her there anymore and all they had to say was that I would still have to pay them 2 weeks whether she attends or not (2 week paid notice…).

I would never recommend this place. The staff were rude and unprofessional including the owner. The bathrooms were disgusting and the place always smelled. My five year old’s teacher would send notes home with improper grammar and misspelled words. I helped my daughter change in the bathroom for a recital and the floor/​toilet was covered in urine. My complaints were never addressed. I was just dismissed as irrational. The infant room would go weeks without changing the bedding.