The Westin Key West Resort & Marina

Best hotel stay ever. My girlfriend and I were here for our 1 year anniversary and it was a phenomenal experience. We were upgrade to an ocean front suite, with an early check in. Which was fantastic enough in itself, but also received a bottle of champagne and chocolate covered strawberries which were terrific. Previously was a loyal Marriott member, but our treatment here has made us life long SPG advocates. Will always put this at the top of the list.

Feels more like a motel than a resort. Was hoping to lounge at the pool with a frozen beverage in hand but the waitress never bothered to come towards me. However, she asked people around me if they would like anything. The sunset deck looks like a nice place to soak up the sun but it was closed all day Saturday and Sunday for a private event. There was not even an event going on during the day. For $ 300 a night it was definitely not worth it.

Stayed here last week. Expensive, as all hotels are on Key West, but worth it.
The room was nice and in new condition. The pool was nice, and not overcrowded. Chairs were easily available. Poolside service was friendly and fast.
The café, facing the pool on one side and the waterfront on the other, was excellent. Sunday brunch was outstanding for such a small place. We ate there several times and had room service. Normally I avoid hotel restaurants, but this one is an exception.
The concierge was friendly, knowledgeable, and helpful. She got us a great sportfishing charter, and even a rental scooter. Great source of info and reservations for fun stuff.
The location is perfect… right where the action is at the waterfront and tip of Duval St. and the best place to see the famous sunset.
Note that the location is also on the waterfront where cruise ships dock, so your premium ocean view will sometimes be blocked by a monster cruise ship in the morning… only once during our 4 day stay.
Everyone was friendly and helpful… very good service. There are are smaller guest-​house type hotels on Key West, but if they’re full of too expensive, you can go here and be fine.

We stayed there in our last trip to key west in May 2015. We loved everything from the views from our ocean front room to the proximity to all hot spots. Room was sparkling clean with new amenities and great décor. I personally wasn’t the biggest fun of the staff or the parking attendees. Parking attendees were extremely rude. When I booked the hotel I was informed parking will be free of charge. This wasn’t the case. I had to clear up everything with the hotel manager who did fix the problem and was very pleasant. Overall I liked the stay at the hotel. I would recommend it to anyone who will be visiting key west. It is pricey but the views are 100% worth it

We only stayed four days but we definitely enjoyed our time with the Westin, the location is especially beautiful. We brought our dog along on this trip and they were extremely accommodating and did everything they could to make sure our the entire family enjoyed the stay.

The location is great, near the shops, restaurants etc… My teens wanted a pool/​hot tub, which closes at 10pm, as we arrived. Someone took our hotel robes during these ten minutes. The security guard arrives and asks you to leave. Free bottles of water in the room, starbucks coffee caf and decaf, Tea caf and herbal. Beds were fresh and comfortable. View of pool is nice with palm trees. Quiet room, slept well. They have the close up mirrors I appreciate with good lighting in the sink area. I don’t appreciate the $ 25 added resort fee or the $ 20 parking additional to the room charge, just increase the room rate so I know what I am paying ($ 250 plus fees and taxes=$ 330). Staff was friendly and helpful.

Pros:
The location is the best part about staying at Westin on Key West. It’s right next to all the action, restaurants, pier.
They offer $ 5 rental for running shoes and clothes.
They provide towels and water bottles next to hotel exit for people coming back from morning run/​exercise.
Cons:
hotel itself is not that great. This is in fact the worst experience I’ve had with Starwood hotels. My room is very smelly, and my room keys stopped working twice, once for parking (I got stuck at the parking lot exit), and once for my room. I had to get in touch with the front desk in order to fix the keys.
If I were to come back, I would not stay at Westin again. I expect better experience for the price that we paid.

If I could give this place zero stars I would. When I came to check in I was not helped by the valet.
I then un warmly was told by the rude red headed manager that I needed to present the card for the room which was previously paid for as a gift.
As I did not have it for «fraud protection reasons» I needed to use a different card to pay for something I already paid for.
I will never stay in your hotel again and I hope that you can get your customer service together before your aging rathole gets any worse.

I wanted to love this place. But I didn’t.
Why you may be asking yourself? Well, that’s easy. It’s just a little run down for a Westin. All the partying that takes place in Key West has taken it’s toll on this hotel.
The first room they steered me to looked like the «repo man» had been there before me. Oh sure– it was a suite, and if you went out on the double balcony you could see the ocean behind the giant boat docked there. But there was no artwork on the walls, the furniture was showing wear, and the layout of the two rooms was odd, like the furniture didn’t belong there. Couple that with the fact there was no workspace in the rooms and I wanted out.
So I called down to the front desk and they said I could look into another room on their preferred floor (for those of you still reading or staying in this hotel– ask for the 3^rd floor, so much better) I went with that suite, and even though the outside space was smaller, at least there were pics on the walls and better furniture although the bath was smaller.
As for paying for the ocean view, unless there are better rooms than the one I had, I’d pass on it and take a pool view instead. You really can’t see much when a $ 38 million yacht is parked next to the hotel. And the staff tell me it gets worse when a cruise ship comes into town!
The best service I got the whole time I was here was from Michelle, the pool server who was always quick with my drinks and actually remembered me from day to day.
There is a pool, but given I was here in the Summer, the water was almost hot which didn’t offer up much refreshment. But heres a tip. Take the boat over to the sister island, have lunch and swim over there. With your lunch purchase, the $ 20 trip fee is waived and you can snorkel in the ocean which is so much better!
If you are coming for the sunset, there is a great rooftop overlooking the square which is a great vantage point. And if there is one thing this hotel wins on, it’s location. The Westin is close to everything you want to do in Key West! Duval street is just a few blocks away and you are within walking or biking distance of all kinds of great restaurants.
All in all, go for location as the Westin wins out over the other hotels hands down. But if you are expecting a nice hotel experience, a quick re leveling of your expectations will go a long way!

It’s not a secret that searching for a pet-​friendly hotel in Key West can be challenging. After searching for weeks, including multiple phone calls regarding pet-​friendly hotels, I discover this hotel that is very pet-​friendly. They give my dog «GIGI» its bowl and a comfortable little bed on the floor. I have absolutely nothing to complain. The hotel is clean, very nice, neat and well located; but, it’s not a cheap hotel. Considering there’re a few places in Key West that accept pets, you don’t have a choice but to pay for the best pet-​friendly hotel in Key West. It’s in the center of everything to do in Key West and situated in front of the sea. Every night before bed, my wife and I have to spend at least one hour sitting and enjoying this amazing view of the ocean.

Great location, great hotel staff. Great view (when no cruise ship is docked). **Questionable quality and upkeep** TOO pricey for what you get. I don’t know what the resort fees go to, but there was nothing to do at the hotel itself that remotely comes close to justifying $ 26 per day resort fee. The pool is an average pool (Though heated pool). 5 of 8 treadmills were out of service. I didn’t see a game room, there were no board games, water toys, fuse ball tables, darts, basketball, or anything for kids or adults to do on site. And there’s not much freestyle stuff to do on the island. Luckily for us we went to KW planning on taking part in the local adventure. We would have been very disappointed had we come to this resort to do resort activities.
The Westin Brand was scarcely there in the overall look, feel, and customer care but the quality is much below their standard. Dusty looking carpet and walls. Tears on wallpaper and no significant extras. I understand this may be a party area at times, but they charge enough to replace dirty, spilled-​drink ridden carpet – at least in the elevators. and who knows when the last time the elevator look was even updated (mirrors, with rusted looking edges and small cracks). They MUST DO BETTER. Will call corporate. Thank you to the staff and concierge for doing your best with what you have to work with.

Only giving this place a 4 because the FOOD IS SOOSOSOSOSO expensive!!! It’s crazy! Me and a few of my family members got meals and it came out to be 250!!! And they’re no vending machines food/​drink in the hallways. But other than that it’s clean, the views are good ONLY IF YOU HAVE A BALCONY AND ARE ON THE TOP FLOOR! Beware of some rooms though because you will have a view of the shit tank. The pool and hottub are so clean and the pool is heated. Really nice. The deck is also clean and the staff is very friendly.

I love this hotel. The location is perfect and is a popular sunset spot for tourist. We booked via Hotwire but they upgraded us to a better room Overlooking pool (no charge) with a balcony. The outside bar is well staffed and serves my Gin (which is difficult to find), and delivered poolside. The only complaint is after 10:30pm room service doesn’t serve liquor which isn’t great if you want to stay in room with your mate. However, everything we requested was delivered to our room quickly. We
were accommodated with a late 3pm
checkout (No charge) which gave us a lot of time to snorkel, jet ski and walk the island. Great hotel!

We stayed at the Westin on our first visit to Key West and it was fantastic. The location is great for two reasons: 1) you have a prime spot for the amazing sunset; and 2) you are just steps from Duval Street and lots of the bars and restaurants in New Town.
The hotel was clean but, like any party town, it showed some wear from the party crowd. We found a ping pong ball in our room which I assume was from an epic game of Beer Pong.
We originally booked our room through Priceline (4 star; New Town) and our «bid» was accepted for the Westin.
There is a really nice pool too and, yes, you will be charged a $ 25 resort fee at checkout. There is also a parking garage on site (open to public too) and it is either $ 20 per night (self parking) or $ 22 per night (valet).
The Westin is also located at the marina so there might be a cruise ship in town in the morning, but they leave around 4pm. You can check the cruise ship schedule on the Key West town website. That is important because the sunset view from the Westin is second to none. There are hundreds of people that gather on the marina near the hotel to watch the sunset. And if you have an ocean front room with a balcony, you can have your own private party to watch the sunset without trying to camp out for a spot.
We loved this hotel and would definetly come back.

My wife and I stayed here for 2 nights — December 22^nd and 23^rd during our trip of Miami and Key West. I used my Starwood Membership Points for these 2 nights. Being able to use my points was fortunate as hotels were posting prices of at least $ 350/​night given the time of the year and the relative limited availability of hotel rooms in Key West.
What we liked most about the place is the location of this hotel. If you want to stay near the heart of Key West, it is hard to do better than staying at the Westin Key West Resort and Marina. It is 3 – 4 minutes away from Duval Street and perhaps a minute away from Mallory Square. And without doubt, those are the places that you would like to hang out during a trip of Key West.
We also liked the folks at the front desk and found them quite helpful. The morning we checked out of the hotel, we left our luggage with them to pick it up later on. When we came back, although we had checked out already, we were still able to use towels from the pool area to dry ourselves given that there had been a downpour shortly before. They also provided us with ponchos to use.
Finally, the hotel has a nice pool and hot tub — one that we did use during our stay.
There are few downsides that come to mind. We did notice cruise ships stationed right next to the hotel on the pier and if we had an oceanfront room, then the sight of the cruise ships would certainly have been an annoyance. Also, all the rooms of the hotel are not a part of the same building and so to get to our room, we had to leave the building where the reception was and get into the building where our room was. That said those are relatively minor distractions
from what is otherwise a nice hotel. Would I stay again at this property? Yes, I would certainly give this place a thought. The location and the staff certainly made an impression in my minds.

At check in, the people working the desk handed me a key then handed the bellhop the key packet and sent us to the room. The bellhop was awesome. Unfortunately the guy behind the desk failed to offer us the free water that my wife had to read about. He also failed to tell us about the free orange juice in the morning, the free mojitos in the afternoon and there was no information about connecting to WiFi. This is just the beginning.
Once in the room, we discovered that just because you pay extra for waterfront, it doesn’t mean you have a good view of the water. If you’re on the ground floor your views will probably be obstructed by a cruise ship. Or maybe the moving bar they parked outside of our room during the sunset festival. You will have most of the tourist walking the boardwalk outside of the room as well.
The first morning we decided to step out onto our patio. At this time I noticed that our patio door wasn’t locked. Having a ground floor room this is serious. The door wouldn’t lock. We decided to leave the room because we were on vacation and honestly didn’t feel like sitting around the room waiting for the maintenance man. We stopped by the room 3 hours later to find the door still unsecured. I went to the desk for the second time and was assured the problem had been resolved. I let them know it hadn’t been so once again they offered me another room. At this point if I were to have to pack my bags I would have changed hotels. Skipping forward, the third time we waited for the maintenance men to show. One of the guys couldn’t get the door to lock, but the other guy got it locked. It really stinks to have a patio that you can’t use. Especially when it costs extra.
There are many other places to stay on Key West, do yourself a favor and chose anywhere but here. The only reason I rated this place a one star is because I couldn’t select zero stars.

Their S&R dept. was correct, UPS added my 1^st name and my cell phone number to our shipping label. They read my 1^st name and saw that the reservation was cancelled however They didn’t call my cell nor did they look to see that an SPG member with the same name was checking in a day later (or soon). So they turned the box around within 24hours. Just in time for us to land in their state. Our room came complete with dust bunnies on the ceiling. Mold in the shower stall. No bath tub and cruise ship docked out front of the hotel that were 6 – 10 stories Taller than the hotel. We have been SPG members since 1999. Over all 3 day vacation instead of 6Night 7days. Thank you Starwood Hotels. We learned our lesson our Vacation are to important to trust to a SPG Hotel.

Everything is good about the place, except for one thing, the concierge BECKI.
One fine morning, I wake up just to get in early and get the limited private beach pass. She would not have taken more than 2 min to explain about it, when I asked her to re-​iterate as I found some things unclear. Her face was red with fury and in a stern and hard voice she spoke a few lines saying ‘which part of this is not clear’. She picked up a paper in front of me, crushed it with her hand in anger and threw it in dustbin. I was appalled. My whole day was ruined because of her. If you are in customer facing job and cannot even explain for 2 minutes, forget it.
Will be going to key-​west again next year but am surely going to stay in any hotel other than this one. Hey Manager, are you listening???
I looked at other reviews and seems like I am not the only one. LOLz. I guess the hotel needs some serious clean-​up of people.

Our stay at the Westin was nice, we booked an Oceanfront 1-​bedroom king suite and were surprised once we checked-​in that our room was huge, much larger than the description. The lady who checked us in said it was a super nice room but we thought she probably said that to everyone, they gave us room #380 which is an oceanfront corner suite on the top floor (#3), it has a gorgeous view of the water, it has a large bar area with mini fridge and plenty of cabinets, an entrance way, living room, large dining room area, a huge balcony with 2 chairs to access from the living room and a separate standard balcony with 2 chairs adjacent the bedroom, a large bathroom with a large Jacuzzi tub and a separate glass-​door shower. Looking at all the other balconies at the hotel this has to be one of the largest rooms at the resort, we were very happy when we first arrived, the views from the balconies and windows are breathtaking, the robes were very comfy. The room size and views were awesome.
Then we started noticing the not so great…
— No HD TV, on top of this, the larger TV in the living room was very fuzzy like in really bad reception, I called the front desk to have it serviced, the repair man came to fix it just as we were heading out, when we returned it looked the same, I guess the repair man couldn’t fix it, but no one followed up with us, I didn’t push the issue since we are not here to watch TV, but still it was very disappointing. The smaller TV in the bedroom has a slightly better picture however again no HD, the TV was really far away from the bed so being that it was a small flat panel it was hard to watch from the bed.
— AC Wall Units — Our room had 3, one in the living room, one in the dining room and one right next to our bed. They were controlled by 2 wall thermostats, but they were wall units non the less, and they were very noisy, especially the one just inches away from the bed.
— Room Blinds (or lack-​of) — The bedroom only had regular blinds over the window and a little skinny cloth drapey panel over center of the glass balcony door, every morning lots of light come through the blinds and glass door, I mean seriously, hotel bedrooms should have curtains to make it dark if you want to sleep in, I am a very light sleeper so between the noisy AC Wall Unit inches from my head and all the light coming through I was up at dawn every morning! VERY ANNOYING since I wanted to REST and catch up on sleep. Total Fail.
Random small stuff:
— 2 of the bathroom lights didn’t work during our entire stay, shouldn’t housekeeping notice this kind of stuff?
— Bathroom sink faucet was kind of broken, it appeared to be rigged to turn off at a weird angle, I would expect this type of hotel to replace or fix the fixture.
— The bar stool cushions were stained, not very appealing.
— The mattress cover was lumpy
— The bed sheet over the mattress was very wrinkly, even the sides were crinkled stiff
— The card key lock to get into our floor took multiple tries to work, everyone we encountered in the elevator asked if we were also having issues getting the thing to work.
— Ocean front view — During almost an entire day there was a huge Carnival Cruise Ship docked in front of us, blocking the beautiful ocean view.
— Housekeeping — Did the minimum necessary, didn’t wipe counters, or properly vacuumed the carpet.
— Cheap thin Toilet paper
— Strong (too much) air freshener odor in the hallways (cover up mildew?)
— SUPER LOUD Pressure cleaning of outdoor floors outside of everyone’s balconies started at 7am on Labor Day Monday, really?!
— Customer Service — We decided to extend our stay by an extra night, we booked the reservation and even called the front desk to confirm. We weren’t warned that our keys would be deactivated at the end of the original reservation and that we needed to get our keys re-​programmed, an unnecessary hassle since we couldn’t figure out why the keys didn’t work once we returned to our 3^rd floor room, the guy at the front desk who re-​programmed our keys knew this would happen, why couldn’t they give us the heads up? Save us the time and unnecessary hassle.
— Pool bar — LAME, they don’t have any music, NONE, even when I asked if he could turn music on he said they don’t have music at the Pool bar, the bartender was very nice but he was also very slow taking and preparing drink orders.
The Good:
— Location!!! Super close to all the hot spots: Duval, Mallory Square
— The ocean views!!!
— The Sunset view from our balcony
— The Pool
— Large Room size
— Great shower water pressure
— Comfortable bedding
— Comfortable slippers and robes
— Mini-​fridge
— Reasonable pool bar drinks (~$ 9)
— Overall it’s a nice resort
This was our first time staying at the KW Westin, and honestly we expected higher quality which is why I pointed out so many things that bothered us. But overall we did have a nice stay, so if you know what to expect and don’t come with 5 star quality expectations, then this resort is great.

Great location to stay in Key West. 2 blocks from Duval St. The Westin Hotel Wharf is the start of the all the activities to the Sunset Pier. Next door are a couple of Museums. The rooms are big and spacious. The staff was great.