Key West Harbour

Finest marina facility in the Florida Keys. Clubhouse, pool, private beach, gym, great restaurant, great bar, best views of the Atlantic. Exceptionally helpful staff. 5 stars !

Beautiful facilities! Brutal & Consistently Poor Service!!!
I had heard great things from a few different people & Active Captain about the price & location is great for Key West. I agree that the price is competitive for the area, but not acceptable for the level of consistently poor service we have received. We booked for 2 months and were extremely excited to finally make it here. The facilities are nice and marina is pretty sheltered. My 2 major issues are the staff & the Internet access.
In my opinion: The staff is what either makes or breaks a marina! We have stayed at moderately well maintained marinas with exceptional staff and the experience has always been dramatically better than this marina. The other marina staff cares! That is NOT the case at Key West Harbour Yacht Club! At least for the staff at the ship store, club house, as well as the management!
The staff (excluding 2 dock hands)! Terrible customer service!!! When we checked in, we expected that they would at least know their own services and facility. The lady said, «I don’t know, because I have only worked here 2 months» to most of the questions I had asked and they were basic questions that most marinas proactively tell you about their facilities. Clueless & clearly did not care what so ever!
I have heard «I don’t know» and «It’s corporate that is the problem» more times than I have ever heard it at any other marina! When checking in and going to the Ship Store & Club House — It has been 100% consistent with those two answers! Appalling for a «Yacht Club» or any other business for that matter! There have been a couple of helpful staff (The deck hands that pump out the boats & assist on the docks), but almost everyone else is not proactive in providing any type of service and to make it even worse, acts like you are bothering them when you ask them a question. I’m flat our tired of it and will not be back!
I have many many examples of POOR service, but just a few are what I have already mentioned and things like, I would call ahead and ask for help from a dock hand when coming in with our boat and being told — No — We are too busy…
The dogs (and their owners) at this marina are also ridiculous! They are barking a tremendous amount! They are not on leashes (the boat owners that live there permanently just let them jump off their boats and run around)! There wasn’t a morning that we walked out to the tiki hut to watch the sunrise, that we didn’t have to dodge several piles of dog pee & poop on the docks! Every morning!!! Ridiculous!
The 2^nd issue is the Internet: It is terrible! Once I actually spoke with the «IT Guy» his answers were once again — «I don’t know», «It’s corporate that is the problem» and also «Maybe next month it will be fixed». Next month came and went! It was fixed! I have been cruising quite a while and understand that most marinas have terrible Internet access, but this is supposed to be a «Yacht Club» and I expected at least moderately acceptable levels of Internet access. When questioned a little deeper, his answer was «Call Com Cast and have them install Internet on your boat», of course at my expense. Once the ‘IT Guy” actually came to my boat (since they knew I had IT experience) and asked me to go troubleshoot it for them. I said no problem and I can fix it too! One 2 conditions: 1) I will not fix it for free (He said that they would not pay to have it fixed or even reduce my slip fee’s at all.) 2) If it is hardware related, that they will need to purchase some additional hardware to replace it. (He said no! They are not willing to spend any money at all!) Needless to say — I didn’t fix their Internet issues for free and pay for the hardware out of my own pocket!!! Ridiculous!
One last note /​joke! They have just increased their transient monthly rate from by $ 10.00 per foot /​per month!
If someone came in and trained this staff properly, replaced the dead weight and invested a little money into their Internet, then this would be an exceptional place to stay.
Until that happens, I will not be back!

This place is awful to live at and keep your boat. We have been hit countless times both by employees controlling a boat and other customers. We have not been told once about an incident unless we caught them at it. They have raised the slip fee to a ridiculous $ 30 a foot with a proposed $ 35 a foot coming in the next 6 months. On top of that they charge you for the size of the slip not the size of your boat.
If they break anything on your boat they force you to use their on site repair service that is through Boat Services. And if you don’t want to use them, they charge you a vendor fee for your mechanic and $ 100 a day for a dry slip to pull you boat. This is highway robbery at its best.

Most definitely a beautiful, serene place. I wish that I was able to hang around longer than 20 minutes. We came here to take our group photo and The Wharf (3^rd stop on the pub crawl). I would like to explore this area more on my next visit.

The chef’s special on the day was almond encrusted snapper and it was delicious (or so I’m told). The 6 layered carrot cake with homemade whipped cream was worth stuffing myself for. The 4 star is for the prices, but I guess that’s expected with the venue.

Great views, food, and company.

Nicest marina in the Key West area. Always on-​the-​defense customer service keeps this pretty modern marina from five stars.