Comcast Service Center

Put on vacation hold and they did not do it and they will not refund the 5 months it was spposed to be on hold, I was charged and did not know it, worse service, all calls go off shore.

Three days ago if found that when I tried to call my comcast phone I received a recorded message that the number dialed is not in service yet when I pick up the phone I have a dial tone and am able to make outbound calls. I called customer service and after 40 minutes with an incompetent support person who kept asking me to describe the problem he told me he was going to dispatch a technician the following day between 9am and noon. Being skeptical I called comcast the next morning at 8:30 to confirm the appointment and was told there was no appointment scheduled but the problem had been elevated to engineering and they would be in touch with me within 24 to 48 hours from when I first called. It is now 72 hours and guess what — no call from comcast. A couple of observations. When you call you want to speak to someone who understands you not someone who is evidently in another country. Secondly don’t lie to me and tell me a technician is being dispatched. Lastly when can I expect to hear from engineering or is that just another comcast lie to get me off the phone.

TV service is generally good, but that is what you expect from a TV service. Customer service is lacking. If you visit the office or call, you tend to wait a very long time. Don’t be in a hurry if you need to go there.

Come home after a long day of eating and drinking (nothing new) to find our cable was out of whack. Of about 60 channels only 3 or 4 work and the rest were either solid black or peach (never had a peach colored screen before).
I called customer service to learn that they made the change to digital service in the lower keys (meaning ALL televisions either need a cable box or a digital converter). Good news is the government forced cable companies to give one box and two converters to each home for free (and that is all we needed). Bad news you have to come to this Comcast location to pick up the goods.
Cop cars all over the parking lot. About four cops spread around the building. Since Comcast in located in BB&T bank building, I just assumed the bank got robbed. Nope, they are there to keep annoyed customers (like me) from getting out of hand.
They had an outdoor check-​in (with policewomen greeter) and then numbered stations in different offices in the building. So of course I thought this was going to go smooth. Not so much.
Recently I had to replace a cable card for my Tivo. They are free but Comcast gave me two and said «they are junk so take an extra so you don’t have to come back».
And that is how this turned out. The volume button on one remote wouldn’t lower the volume (possibly a tv issue though) and the cable box died after a couple nights.
Invest in some decent components and live up to that «customer care guarantee» that has been advertised so much lately. Telling customers that customer service and happy customers are their number one focus is crap if it’s just a bunch of meaningless words. It’s like telling someone you love them if you really don’t.