This is by far the worst experience I’ve had buying online ever! I bought 4 bags from her and returned 3. She claimed I did not meet the refund policy on the 3rd bag, but to this day kept the bag and did not refund my money either. She told me to send back what I had mistaken kept with the 4th bag that I kept so she can refund me the money and send me back what should belong to the 4th bag(that I had originally sent to her). She has now in he mr possession, the 3rd purse, both of the 3rd and 4th lock and key and scarves and would not either send them back to me nor refund my money: Her return policy said that they will return the merchandise to the buyer of they feel that the return goods does not meet their policy. She is a thief and a fraud. I also have email of her saying that she will not contribute 10% of the sales to the abused woman charity as stated on her website. She claimed that she did not make a profit out of my sales. Not sure why, since I did keep the 4th bag, so at least she should have contributed the 10% towards that bag. I bought the Beachkin bags from her which bags made from china, which she over priced them. At first I thought it’s ok, at least some of it goes to a good charity. But now, I feel like I’ve been robbed by her. Please be aware of this merchant. She is not a reputable merchant. She acts really nice when you order, but becomes a totally different person when you try to return something. She will keep your money and the the stuff you return back to her.