C & L Auto Body

I was thrilled with the service, workmanship and professionalism of the place. It was all so spotless. The people kept me informed and took care of everything with my insurance company. They were all very polite and nice. The work on the car is immaculate and flawless.

C&L has such exceptional service, I never felt such ease after undergoing so much stress! My car was unfortunately hit while parked and I was devastated. C&L made it a priority to repair my car with upmost professionalism and wonderful customer service. The staff was outstanding and the work is phenomenal. C&L is true world class service without having any hassles ever.

If i could give ten stars I WOULD! My car was worked on recently and they did an AMAZING job!!! The staff was super nice and really easy to work with. I didn’t feel like i was getting taken advantage of and I would recommend them in a heart beat!

I brought in a 2012 Chevy Cruze for body work after hitting a deer. The damage included a driver’s side mirror, as well as the doors on the driver’s side. The work they did was great and quick. The communication between the shop and myself was frequent, from arranging the towing from my residence to the day it was complete. Kudos to Sandy for the updates! PS. They work directly with Geico, so this was a plus as well.

I’m not sure why this place got bad reviews. I wasn’t going to get my car fixed here because of the Unilocal reviews. But Geico referred me to this place. 1. They have great hours and are open on Saturdays. 2. They email & called me with every bit of info regarding their work on my car. And 3. They cleaned and waxed my car! My car is a beauty after picking it up! And it smells like coconut :) I love it. Thank you C&L staff for your hard work on fixing my car from a crappy fender bender. I absolutely love my car and thank you for your hard work on my car.

I was told that I was getting a OEM rear bumper and would never have know the difference but I had another accident. The bumper did not give it shattered as the plastic was not the same quality. I decided to replace it myself and when I removed the old bumper found the aftermarket maker of the part. I thought I found a good honest body shop but apparently not.

We took our car there for a warranty repair. The roof was leaking after being repaired in East Hanover C&L. This was supposed to be quick repair, and we left the car there all day, and at the end of the day when we did not receive an update, I called them. They proceeded to tell me it will not be ready till the next day… which obviously is complication in light of us having only one car. The next day, we were not able to figure out how my husband would get back from work, because I was not available. I called C&L and explained that they caused this situation, since they did not give us any notice to prepare and get a rental car, which would have been covered under the insurance, and I asked them to help us out. At the end they managed to transport the car to East Hanover, close to my husband’s workplace, so that way he could pick it up without anyone’s help. Although this would not have been needed, were the repair done on time, C&L staff was great and helpful in solving this puzzle. I think they deserve respect for that. Thank you!

I have gotten a few things done here. I was always pleased with the work they did until now. I realized some of the work they did on my rear bumper was starting to crack — the paint looked like it has spider webs in it! When I went there to have them uphold their warranty I was told that it was not their work and the cracking was caused by someone hitting my car. I was to believe this as Dan Anastasia (the GM) has 30 years of experience but no proof of a collision. There is not even a scuff on the paint from a collision. I was told I wouldn’t see such marks as it’s a plastic bumper. I find this absurd and ridiculous as it is just their way of getting out of a warranty.
I was told that if I can find 3 shops that say it’s not from a collision but from the work he will redo it. You can bet that’s my new mission so he can eat his words.

RUN far away from this place… poor quality of work!
C&L does not possess the technical ability to properly diagnose, repair, and paint cars… maybe they should stick to towing… truly a disappointing experience.
I recently dropped off my car for mostly paint repair due to minor chips received from being behind a dump truck. The job included replacing the windshield, repair and painting of the hood, front bumper and kick panel. I only went here because geico suggested it as a geico express shop… I should have gone with my gut feeling when enterprise mentioned C&L are known to get the job done quickly. Quickly does not mean quality.
Issues: My car was returned after a week, within 20 minutes of driving from the shop my dashboard lit up like xmas! my adaptive headlights failed and my blinker also stopped working. Later, the casing around the rear view mirror fell on me while I was driving — it was never placed on correctly. When I reached my destination I took a better look at my car — the headlights were improperly installed; they were loose from the bumper, gaps btwn the bumper and headlights; there was over spray and cracking around the bumper reflectors; missing paint from the edge of the hood; electrical wires were loose under the hood; and my windshield wiper fluid was leaking.
I returned the car to C&L the next week to explain the issues. I was directed to Joe, I believe he’s the manager there. He is completely unprofessional, useless and lacks social skills. He was very condescending and nasty. He stated «I don’t care what anyone else has told you, I’ve been doing this for 30 years, and that’s what it’s supposed to look like!» in reference to the cracking and over spray and continued to deny there were any issues and everything «was not a problem.» oh also the rear view mirror casing was not C&L’s fault. He blamed the windshield guy. FYI Joe, C&L was the prime repair shop that needs to inspect the outsourced work. C&L does the final inspection and releases the car to the customer not the windshield guy !!! It gets better, he claimed geico doesn’t pay for the removal of the bumper reflectors so they tape them. When I spoke to geico THAT WAS NOT THE CASE! they do pay for them! Also, when i mentioned the windshield fluid he was nasty about it, like how would I know it was leaking. umm maybe bc the fluid under my car was blue!!!
Anyways, long story short I had to call geico several times to ensure the work was re-​done properly. My car had to be returned to BMW several times, and they also had to have an «electrical short specialist» look at it to discover the the POOR ability of C&L.
**** C&L improperly plugged the windshield wiper pump with the plug for the headlights???**********
It gets better they returned it to me after they figured it out without checking everything. turns out when they corrected the plugs they blew out/​shorted half of my lights!!! Again, BMW dealership had to fix it — geico paid =)
AND last but least… after i got the car back I noticed tape holding the rear view mirror casing together! turns out JOE told geico he told me they were ordering it and going to replace it within a week. LIAR! Joe never called me. In fact, when I went to pick up my car he avoided me like the plague. jerk!
bottom line — C&L cuts corners and doesn’t posses the skill to work on cars!
I wish i could give them ZERO stars! but I guess I will settle for the 1 star only for the 2 employees that were helpful there.
BAD business practices! C&L, if you make a mistake, own up to it and fix it, don’t try to deny it! or pass the buck onto someone else!
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update — a year later I again had issues with my electrical system/​headlight AND my windshield wiper fluid tank… after so many phone calls to geico I dropped it off at the BMW dealership to have them fix all of the issues caused by C&L.
The best part is while my car was at the dealership a rep from C&L tried to release my car from the dealership WITHOUT my permission to do the repairs. Luckily, my service adviser knew the situation and contacted me as well refused to release my car. this whole thing is just ridiculous! this place should not be in business — so unfortunate!

They forgot several times to call and tell me that my car was not ready yet, resulting in me driving there twice, only to find out they had changed their mind about it being ready. The work was shoddy at best. I only went because my insurance made me. Also, the rental provided to me was a piece of crap. Don’t go here.