The Mac Store

I’m going on a long trip tomorrow and needed to replace my macbook pro battery. I called every Simply Mac about a replacement battery for a Mid 2009 13″ Macbook Pro. The Kent branch said they had one. I even asked the person on the phone twice to make sure it was a mid 2009 13″ battery. I drive half an hour from Seattle only to be told that he misread the label and he actually only had batteries for the 15″ Macbook Pro.
Dude. come on! He offered a 10% discount on an order he’d have to place and for me to drive back there to pick it up after my trip and I’m like, that’s it? So I wasted 90 minutes of my life, not to mention gas all because someone couldn’t read the label correctly. Customers call about items so that we don’t need to make an unnecessary drive, so please, learn how to read.

This location is awesome! Employees are fast, friendly and very knowledgable. Parking is always easy plus Kent Station has several great shops, restaurants and a theater. I’ve made several purchases at this location plus gotten tech help on a few issues. Never had to wait more than 10 minutes anytime I’ve came in. Employees answered all my questions so I had a complete understanding of the available options. They are never pushy and I truly felt like it was their goal to match me with the product or service that best met my needs rather than the most expensive options. Beats the Apple Store in the mall by far. I wouldn’t go anywhere else; I come all the way from Seattle to this location and would highly recommend them.

Visited the store today in order to get some assistance on my iPad Air & Power Book Mac. Kyle (service rep) was generous with his time & offered excellent service & guidance. He was patient & took the time to explain what he was doing to fix the problems.
Thanks Kyle for the excellent service. You are a great asset to Apple products.

Excellent customer service. Kayla was extremely helpful and very knowleable. Her positive attitude and friendliness was refreshing. We will be back for anything we may need related to Apple products.

If I could give 0 stars I would in a hearbeat. I can’t speak to the service they offer because their lack of customer service stopped me before getting there. I showed up for an appointment 5 minutes early and checked in, and was told I they were on-​time so to expect a 5 minutes wait; okay cool!
To be fair, I walked out approximately after waiting 25 minutes past my appointment and this was after checking with the customer service rep at the 10 and 20 minute mark. Make no mistake though, they had all the time in the world to BS with each other while I sat watching TV and keeping busy. It was horrible and I instead went to a real Apple Store at Southcenter.

Very unhappy. I came in looking to buy an ipad. The customer service rep greeted me quickly and I thought I was good to go! However, they kept trying to upsell me more and more things — hey, I get it, it’s part of the job… but at some point just let the customer say «no thanks» and give them what they want.
On top of that, he said that he needed to talk to the manager really quickly about something, then disappeared. Seriously, I waited for around fifteen minutes and he never came back! I eventually asked one of the other reps where he went, and she said that she thought he had gone for the day.
I ended up going to the South Center Apple store and got exactly what I wanted, in and out, in less than ten minutes!

If I could rate zero stars, or even negative amounts, I would for this store.
DON’T GO HERE!
This store has a bunch of people claiming to be «specialists», but when their lies due to lack of knowledge came back to bite them in the behind, all they can do is point their finger at each other.
I went in to get 2 iPhone 5s, and to transfer mine and my wife’s numbers off of my mother in-law’s family plan so we can be on our own. Everything was going great until we got into a bit of a snag with the account passwords. The Verizon «specialist» claims that his «Verizon Employee Trainer» told him to make a new account and put new numbers on there to be «temp numbers». He also told us that our bill would be $ 90 a month for 2 iPhones and the 1GB shared plan. I even repeated how I understood it, and he confirmed it’d be only $ 90 a month.
After a few phone calls to Verizon to get my phones activated with our current numbers (the ones we had on my mother in-law’s) I find out that not only was it next to impossible to get my numbers over, but I’d be charged fees.
To keep the story short, I ended up having to wait almost a week to get a working phone, had hours on the phone with Verizon, who kindly informed me that no official Verizon employee works at that store, and a lot of gas/​time wasted to get things settled. All they could give me was a «he said to do this» and «she said to do that».
A few days later, I receive my first bill to find out that it was NOT going to be $ 90 a month, but rather $ 130 plus tax and fees.
I am now going to be around $ 1044 (give or take, with taxes and fees) after all is said and done with my contract.
I don’t care for phone calls, especially ones that go for hours, and I definitely do not appreciate being lied to, whether it was accidental or on purpose.
I know I was told whatever just so Mr. Mark Kelly can get his sale. I don’t care if he may have been mis-​informed. Guess what? I used to be a salesman for different retail stores, and I always took time to make sure I had correct information to tell my customers. I would never lie to them or tell them something that I had an ounce of uncertainty about, and I expect the same towards me.
Lucky enough for them, I’ve been on a business trip out of state, but I will be back home in a couple days. This store, their manager, and the customers in store when I show up will be hearing from me.
«Specialists». They lie to you before you even walk through the door.

So a Five-​Star review for me would be the level of service I get at an Apple store. If the Mac Store gave the same level of experience as an Apple store, I’d give it a 5-​star review.
Not even close, guys.
I took my iMac in for a Superdrive replacement, and because of issues with the computer crashing — codes were reporting on the internal diagnostics. A google search indicated a fan problem — so I figured a fan was bad. I asked them to verify and replace that, too.
First, they don’t repair ANY item at their store. They ship it out to another location in Seattle. OK fine. the Apple Stores ship theirs out too. However the similarities ended there. Next — they do NOT have the same diagnostic equipment or access to repair resources that an Apple Store has. Not at all. So they cannot figure out based on any diagnostic codes anything else than a customer can search on Google. The tech even said about the error «well I looked on Google and found…» Then they tried to do work *I* didn’t authorize. The computer has the original harddrive in it and they tried to include in an estimate a replacement for the drive, but not by actually itemizing that in the repair — their tech called me with an total that I thought was extremely high and when I *asked* what that included THEN he mentioned the harddrive. I said «But I didn’t ask for that». He said «well, no but the drive is a few years old». I said «for that price do you move the data off of the old drive and over?» His reply «no sir, we do not, you’ll have to restore from a backup».
For the 400 bucks for THAT ALONE that Mac Store wanted to charge they should jump thru a FEW more hoops than that.
I told them to do ONLY the work I authorize and *nothing* more. The computer worked fairly well after that and we still are using it today. That’s why I’ve give a two-​star rating. If you just looking for mac accessories or a deal on a computer they MIGHT be ok. Avoid for anything else. The Apple Store is the A-​List for service for their products.

These guys are great! Excellent customer service. The tech gave me his personal email in case I had any problems over the weekend in getting my system restored (my hard drive had died). I was truly impressed.

I went into the store to find out more information about purchasing an IPad. Tony Johnson helped me and was extremely knowledgable, professional and provided me with a ton of information. He even brought out his own IPad to show me more apps that I could load onto the IPad. When I decided I was ready to purchase one, he suggested I wait until the next few days when the IPad Air would come out. Same price as the old one and I really appreciated him letting me know. Highly recommended!

Went in here a couple of days ago to buy an ipad retina and a new ac adapter for my MacBook Pro. Just can’t believe how BAD the service is. Myself and the wife were standing there right infront of the employees and never been asked for any help or assistance for 10mins. One guy was texting on his phone and others were chatting and laughing behind the back counter. So we decided to go back home and buy it online from the apple site and pick up locally. Not going back to this retailer any time soon.

Typical Mac Store. Helpful staff. Not a whole ton of things, but a little of this and that if you need some Apple products.

Took my iPhone into this store to get help with a problem I had been having for several weeks and couldn’t fix despite, researching and attempting many fixes that were suggested on the internet. Jake Osburn was there to help as soon as I walked in the door. He was able to have my phone working properly within a matter of minutes. Not only was he knowledgeable, he was also very friendly and spent time answering several other questions I had while working on my phone. I will no doubt come back to this store if I have another problem with one of my apple devices!

Came into the store knowing nothing about Apple TV and left with it and a wealth of knowledge and many different was to make use of it. Danny was the one to help answer my questions and he had an answer for every one of them. Glad I got it so I can pair up my iPhone 4S and iPad 3 via AirPlay

I had a really great experience here. I dropped my computer and busted my harddrive, and the mac guys was ready for me during my appointment time and was able to diagnose the issue and recommend a fix and a quote for the work in a very reasonable amount of time. He even put in the new harddrive for me for free, and gave me very simple and clear instructions on reinstalling my OS when I got home. I am new to the Mac world so his help was really really appreciated, I was otherwise completely in the dark about what steps to take when I got home. I was prepared for a pretty expensive fix, but it ended up costing about 60% of what I expected, so it was a pleasant surprise.
In and out in under an hour, and a working computer again in only a few hours of reinstalling applications.

First off, I don’t believe this store is even affiliated with Apple. I didn’t learn that until I was totally pissed off and trying to talk to someone in charge.
Came here 4 – 5 times and had horrible experiences each time.
I sent an email to them through their web site and did get feedback from the owner who was GREAT. He emailed me and then we talked on the phone. He was VERY receptive to my feedback and I did actually feel «open» to trying to shop there again.
Personally I think the issue was that he hired people who didn’t care about the customer and would treat them badly when he wasn’t around. It came down to the people working.
Leaving us waiting, not helping, etc. We went there to buy an iPhone and the trip was so terrible, they told us to WAIT because he was going to get off soon and if I wanted 15 minutes until the next staff member arrived for the shift, HE could help me. Stupidly, I waited and waited while forcing my toddler to sit on their sofas. After 20 minutes my husband came to check on us and was so appalled at the situation and waited with us a bit more. They said «Sorry so-​and-​so is late to work, Keep waiting.» This is to BUY a $ 200 iPhone and Mophie case ($ 60 or whatever). I had been so looking forward to having a fun experience with Apple, this was ridiculous. My husband instead took me to the Seattle Apple store and I had a wonderful time. We were in and out with my new iPhone in 20 minutes. Worth every penny in gas to drive from Kent to Seattle for that experience.
A time before that, we went there twice specifically to buy 2 $ 2,000 computers and they really just did not care at all. We couldn’t bring ourselves to actually buy from them. Although we like the Kent Station location, the people working just sucked and were horribly rude. We came in happy, positive, and WANTING to buy the machines. The most we asked was for a suggestion if we should get the MacBook Pro 17 or 15 and their thoughts/​recommendations. We are very easy customers.
Although like I said the owner made me want to «give them another chance» I have just gotten in the habit of going to the Southcenter Apple store. They have fixed things for free and given me a free iPhone when the mic stopped working. I’m not even sure the Kent Mac Store has the authority to do that if need be.
I’m sorry to say but repeated attempts to buy things from this store really turned me off. We haven’t been there in 6 months so perhaps they have changed.
We have since purchased from the real Apple store in the mall:
2 iPhones, 2 Mac laptops, 1 mac desktop, iPad, nano with watch kit. And accessories for all of these things.

Nice location and mostly great staff. Looked at iPads with a friend the other day and although we ended up buying at a different store because he wanted the everything warrantee the sales staff was great when we came back to buy a case and screen protectors (they even put the screen protectors on for us). Overall a great experience and I would highly recommend.

Walked in looking for an iPhone 4 case but was informed I would have to wait two weeks before companies began to make them and that companies didn’t have prototypes yet to begin making cases. Anywho the store actually carries more third party items than the apple store and is nicely planned out. Aside from nonsense answers it’s not a bad store