Staples

She greeted me with a smile, she was cute, she printed and laminated everything how I liked it. Her name is Charin. What more can I ask for. Maybe a phone number?
Thanks Charin :)

I reserved a Kindle 1 376 090 item last night for pick-​up today. Went in today and spoke with Steve who looked in the back for the product. He couldn’t find and called his General Manager, but was told that it was not here although he told me the system had 5 in stock (one of which was a return). This is a very bad customer experience. I would recommend Staples taking a look at the following:
Correct, repair, control, or, as last resort, replace your inventory system as it is apparent that it is not close to accurate
Improve communication of out of stocks and synchronize to online, forward facing website viewed by your customers
Empower and retrain employees to troubleshoot, correct problems, and provide a better experience for your customers… Including your management team.
I asked Steve if he would/​could sell me another, in-​stock Kindle for the same price since I was inconvenienced and he said, «No.» He did apologize, but his apology does not give me much confidence in shopping at Staples going forward.
While I patiently waited for Steve to find one of the ⁴⁄₅ Kindles, I looked around the store at some monitors since I am looking to replace several within my company; I noticed how many items did not have a price or description. Merchandising is obviously not a priority either.
Overall, it seems that this store is very poorly managed with no emphasis on its customers.
I tried to share the above with Staples by clicking «send feedback,» but this message bounced back as apparently this message goes nowhere. I assume that Staples does not want to hear from its customers.

I’m not sure how this location stays in business. Must be the office supply sales from the near by school district office that keeps them afloat. Our Point of sale printer died, Staples is right across the street from us, I call them and they confirm that the printer we need is is stock. I go over there, no printer in stock. There is a brand new one on the display shelf, the sales person would not sell me that one. I wasn’t even asking for a discount on it for being a floor model. I went to Office Depot 5 miles up the road and bought the printer there.
Today we needed two hard drives for two PC’s, I go over there and there’s a display with about 20 boxes of 2 TB hard drives, they don’t have ONE in stock. I ask the gal there and it looked like I was waking her up from her sleep. No hurry, no urgency to find one. They always act like you are putting them out or making them work too hard.
From now on i’ll just automatically take the drive to Covington to Office Depot or go to Renton to Fry’s.

I went in here to get some quick copies made, would have taken her only about 10 minutes. Was told I couldn’t get it until tomorrow… I’ve been to other Staples stores, actually quite a few and never had that problem.
I ended up doing them myself and the copies came out crooked because their machine is out of alignment…
This is a gloomy store with poor customer service.
Go somewhere else.

PRINT: Highly Recommend Kayleigh in outputting perfect Posters, lasers, binding and finishing.
MERCHANDISE: Such a great selection of office supplies! When thinking of a gift, check out what you can find here. I was looking for a specific Journal, and ended up using items off the shelf to create a fabulous custom gift that was better than what all the Targets, WalMarts, Barnes&Noble had. The staff are inspired to help you be creative too!

I can’t tell what they’re doing with the store layout. Everything is hard to find. I typically walk around the store a few times before I find the right section.
I did have a good experience with their service for computer browsing. I really wanted a touch screen laptop after mine was stolen. The asst manager looked online and said they didn’t have any yet buy dine would probably roll out closet to windows 8 or as soon as early September. Super nice of him to check even though I said I couldn’t buy at that time.

I come here for all my office stuff. I don’t need much and I’m an in and out type of person. Of the times I’ve needed help the staff was helpful once I found someone. Prices are better than other places for paper, ink, pens and the like.