Soo’s Creek Kennels

Pets always love the boarding experience. Nice staff. Reasonable rates. A bit pricey if you do the extra care but overall pretty great.

We boarded our puppy here a week ago; the staff was nice; and they gave us a price of 22 $per day; 4 $ per feeding of dry dog food since we took our own and 7 $ per play time during our family vacation. the staff seems nice and everything looks fine; our puppy was happy also after we came back. But what we do not understand is why did they hurt her. 5 of her toe nail got hurt since they cut it too far back and one of them died so great now we have to go to the vet and check it. I won’t say it was a huge problem but our puppy is only 4 month old; she is super nice to everyone; a great; quiet; dependent and loved cute puppy. She always cooperate when stranger groom her or give her a bath. So I don’t think 5 nails is a accidental problem of this place; they should be careful. I didn’t know this until pet smart groomer told us. I will not recommend this place to anyone.

Absolutely love this place. They remembered my dog after only the second time coming back and he loves the lady. Staff is very friendly and I feel comfortable leaving my baby in their hands. Definitely my go to grooming place!

At first I had rated this place 3 stars. After a few more visits I decided this business is worth the 5 stars.
I bring my Maltese/​Chihuahua here for haircuts only, no baths. My first time here I was charged $ 30 (because of him not getting a bath) but other visits the price went up to $ 40 all of the sudden. This irritated me a bit but because the service they provide and their treatment of my dogs and myself were great, I keep going back.
The lady that does the grooming is very friendly and listens to what you want done. She’s very great with the dogs/​cats. The pets that customers brings by I noticed aren’t caged up and I like that about this place. They usually get my dogs groomed in an hour or two which is a lot faster than Petco or pet smart who use to keep my dog ALL day.
Front desk staff are friendly and nice as well. I always recommend this place to all my friends who have pets that needs grooming.

This is where I board my (large) lab when I have to be away and can’t take her with me. They’ve always taken really great care of her– you can arrange extra walks or treats when you check-​in (it costs extra, but I worry about leaving my dog by herself all day even in a large run– she likes to be social, so to me it’s worth it.)
They’ve always been very reasonable about the drop-​off /​pickup times, and even returned my dog bed clean (they laundered the cover!) when I’m not picking up first thing in the morning. Super nice, and the dogs are clearly the first priority.

We have left out two Labs a few times, and I agree with the other reviews here. The staff is always polite and friendly, and don’t laugh at how crazy we are with our dogs (at least not to our faces!) Itemized bills would be appreciated, and although the pricing may be a bit high, I always know that our dogs are taken care of. They never mind coming here, no fear or reluctance to go with the staff. Means a lot to us.

Animal Care Business with a Heart!
We brought our teenager, a 19-​month-​old spaniel in for a long overdue tubby and a haircut after I gave up attempts to comb through that bad matting myself, and they took him in.
From the moment we walked in, we could tell that people inside love and understand dogs — AND they understand anxious parents/​owners who will walk around the building in circles, try to peer in through windows to make sure the pup is all right, and who will ask silly questions and just be a nervous wreck.
An absolutely wonderful, kind and amazing Lori managed to — simultaneously — win our dog’s heart, come out in the middle of procedure to talk to us and put our minds at ease and to replace badly matted knots of unruly mass of hair to silky surface and clean tresses. (We did a double-​take to make sure we got the same dog back :))
In the end, the pup was happy, clean, licked everyone in sight (and the team happily tolerated that level of familiarity) — and did not smell like socks for a change.
We are definitely coming back when it’s time for a tubby again.

Been taking our dog (American Eskimo), Shiloh, here ever since we had him so about 3 years now. I don’t have any other groomers to compare it to but I don’t need to. They have done an excellent job with grooming him. Had some requests in how we’d like his hair cut and they have always done a great job in listening to our needs.
Although there’s been 2 different groomers there, they have done well in employing great groomers.
Overall great service, great grooming, and great price.

My female dog was put on a leash and pulled, without a word from the girl who took her. The dog was scarred and started struggling. She still did not talk to her, or calm her. I had to tell her to speak to the dog and say.
Hello to her. I should have left with dog but didn’t. They seem to not care at all about dogs or even know how to handle them. My dog will happily accept almost anything, if you are friendly with her. My dog was not happy when I got her – she acted traumatized. I would never take my dog there again. Also expensive and each walk cost $ 15.

We love Soos Creek Kennels for grooming. We’ve been going there for many years. I love that they’re so warm and friendly and genuinely love our dogs. The people here are honest and hard-​working, and the place is super clean. Keep up the great job Soos Creek Kennels — we love you!!!

I’ve boarded my young orange DSH cat here 3 or 4 times now, and I am always happy with the job Soos Creek Kennels does.
Love that they allow you to pick your pet up on Sundays from 4 – 6, most places don’t even offer Sunday pickups, hence you get charged for another day if you return from out of town on Saturday evening, as I usually do. So kudos for that!
I have been out to see the «cattery,» and each kitty gets a generously-​sized enclosure with a plastic cat tree, and my favorite part, a little cat door that leads to a chain-​link enclosed outside enclosure so they can experience the great outdoors too!
A couple gripes:
No itemized receipts. For an extended stay, or with grooming, play time, medication, and other additional charges, we’re talking hundreds of dollars, and boy would I love to see that broken down into individual charges before you swipe my Visa for a considerable chunk of change. Something you guys should really consider implementing.
The pricing is also a bit high. They raised the daily rate for cat boarding to $ 18 this year, when at $ 16 per night (2012 rate), they were already more expensive than most other comparable boarders. They also charge for playtime, at a rate of $ 6 per 20 or 30 minutes (can’t remember exactly which). Other places have a cheaper daily rate, AND include playtime for free.
We had him groomed once, $ 40 for a wash and nail trim (2012 rates), and I thought that was reasonable, especially since our cat is typical in that he assumes when you bathe him you’re really trying to kill him and therefore acts like a lunatic with very sharp claws. And he was sooooo fluffy afterwards.
The staff is always as kind as can be, and lets me leave a bunch of crap (toys, bed, blankets, etc) with my fur baby and doesn’t give me a hard time or weird looks for it. They even helped me lug that stuff out to my car last time, which I thought was really nice.
Bottom line: A good, trustworthy boarder. I know when I leave my kitty there that he’s in good hands. However I’ve done the math, and for my 8-​day trip to Hawaii coming up, with daily playtime I could save 80 bucks giving another local boarder a try, so I plan to do that. But if it doesn’t work out, I’ll go back to the loving arms of SCK.

We boarded our corgi, Yorgi, with them for a week while we were on vacation. They did such a great job with him and they returned our calls as we were checking in on him. Such wonderful friendly staff!
We had him groomed on the day we picked him up and he was so fluffy and happy. His nails were trimmed and his ears were cleaned, too. It was very nice to bring him home all spiffy!
We can’t say anything negative about them as they were terrific all the way through the booking for his boarding and detailed in what we wanted for his grooming.

We’ve been taking our 4 year old Goldendoodle here for over a year now, we’ve had great experiences each time. They do a thorough job on her and she always comes out with a big smile on her face. We will continue to get our dog groomed here and now that we have a 2^nd Goldendoodle we’ll be taking him there as well.

seems to be a nice place. our dog was looking good when we pick his up after leaving him at soo’s creek kennels for a few days. we purchased a grooming service for him. we were told he will receive a bath, a nail trim and they would also clean his ears. the first two were there, easy to tell. but I forgot to check his ears at the time. sure enough they weren’t clean. I wouldn’t say i’m super upset. but it is disappointing to not get the service you pay for.

After having trouble with my pet groomer of 12 plus years, my wife took our maltichon puppy into Soo’s Creek Kennels. They listened to our pet’s needs and acted appropriately. The grooming was perfect length and my pet was well cared for during his stay. I am making them my new groomer. Thanks SCK!