Kent RV

We have been dealing with Kent RV — formerly Watts RV — since the 1980s, and have had very good experiences with them. Dan is very honest and helpful, and his crew is the same. Had our trailer in for a bearing pack; the rear wheels heated up when traveling. I called Dan, he took it right in and Matt (the brake man) got right on it, replaced the drums and parts at NO labor charge. And this is their busy time, they gave us first priority. I was very impressed by their business ethic! Its running great now. We will always look to Kent RV first, when we buy another RV. This is a first-​class dealership!

In all my years of being a retail customer, I have never come across what I experienced with the people at Kent RV. The owner is a very abrasive and defensive person and goes out of her way to avoid helping her customers. When my family and I politely contacted Kent RV to resolve various issues with our camper purchase, they went silent and made it clear we would not get any assistance. Save yourself a huge headache (and money) and do not buy from Kent RV!

These people are incredibly dishonest, do not buy from them!
We bought a two year old trailer from them and have had nothing but problems with it. During the buying process they made a lot of noise about how every trailer is inspected before it hits the lot and that they go the extra mile. In addition their website states that «We INSPECT EVERY RV in our service Department BEFORE we offer it for sale”(sic). That could not be further from the truth. Here are some of the highlights of our experience:
+ a few weeks after purchasing the trailer we took it camping over a rainy weekend. The trailer leaked like crazy.
+ we attempted to bring the trailer in for them to assess the issue and WE WERE TURNED AWAY.
+ after taking the trailer to another RV shop to be leak tested we learned that it required $ 2,000 in maintenance to fix all of the leaks
+ when we called to discuss the leak issues we were told «you signed the ‘as is’ paper work, you’re on your own»
+ Donna, one of the owners, is incredibly rude all of the time and downright nasty some of the time
+ During the sales process they took advantage of our newbie RV owner status, throwing in extras that won’t even work with our trailer. Once we figured that out we were told «that was part of the deal that you agreed to, we’re not going to make any changes to it.»
+ It’s a creepy family business with a very colorful cast of characters. I hope someone puts them on a reality tv show.
The only good thing I can say about the place is that the giant inflatable gorilla is pretty cool. When you step back a bit and ask yourself whether you should trust a used RV lot next to the freeway with trailer for an office and a giant inflatable gorilla out front the answer is really pretty obvious.
In summary, avoid these people like the plague. They make their money by being dishonest.