Kent Cycle

Went there looking for a bike and they tried to sell me a used schwinn sidewinder for 200 dollars when I can get the same bike for 170 new at Walmart. Service is very pushy and will try to rip you off.

Best experience I’ve ever had at a bicycle shop. My shifter stopped working while I was on my commute home and I rode over to Kent Cycle. The two mechanics who were there at the time took a look at my bike for me right away. The shifter couldn’t be fixed until I ordered new parts and the owner promptly fixed my bike when the parts came in. Also the price of the tune-​up I got was unbeatable. Everyone who I’ve interacted with there so far has been very friendly and I almost forgot to mention — they figured out a way to fix my bike for $ 30 cheaper and they charged me less than originally quoted!!!
Bottom line is that these guys (and ladies I’m sure too) know what they are doing and are a pleasure to deal with. My new bike shop of choice!

I called Kent cycle looking for a year end clearance on a Redline. I did not buy here.

KC is officially my favorite LBS! I’m going on my first bike tour soon and went there to for equipment and installation. I’ve been there three or four times now and have always been greeted warmly. They take time to explain options to you without making you feel stupid for not knowing or rushing you like big box stores do. It seems like they’ve expanded their inventory since my first visit.

What happend to Kent Cycle? Last summer the customer service was outstanding. I would have given this place five stars back then. First of all I had to come back several times due to an issue that should have been fixed the first time around. The service was okay, seemed like all of the staff I knew are gone. They really made you feel welcome. I don’t get that now. Labor prices seem a little inflated as I’ve had my bike worked on in different places across the country.