Jamie’s Septic Service

Does’t get any better! Jamie will solve your issues and take care of you’re septic issues!
Friendly and willing to make you’re emergency his priority! Can’t say enough about his integrity and prompt service!
Thanks again and again, Jamie !!

I have used Jamie’s Septic twice since owning my current house. Both times Jamie has been prompt and professional. The work was done as it was supposed to be. One of my tank covers was buried. Jamie helped me get a riser and new cover for it so that it would not have to be dug out again.

He installed a new pump and new wiring in 2010. The wiring failed. He did not stand behind his work. Although I was very polite, he stopped returning my phone calls.
Here’s my full review complete with pictures.
Here’s an update based on Jamie’s response.
«You are correct that you paid me to replace a pump and rewire the electrical box. ²¹⁄₂ years later a problem occurs. How long am I supposed to warranty the electrical?»
If you read my review you will see that I did not expect you to warranty the electrical for 2 ½ years. I did expect you to help me fix your wiring box failure though. Further, I was fully prepared to absorb the cost. I just wanted it fixed.
«The reason you didn’t hear from me on Nov 1^st, was I had talked to the electrician and was under the assumption you were being taken care of. My fault for not following up I guess.»
You guess? I called you on the 1^st and told you that I had not heard from the electrician you recommended. I called you again on the 2^nd and specifically asked you to call me back. Instead, you chose to ignore both my requests for help.
«Sorry. I am sorry your experience with me didn’t go as well as it should have, but if you are going to post up a negative review, please be totally honest.»
I was honest. Your wiring failed. You know it. I know it. That’s not the complaint I have with you though. My complaint is that you ignored my calls when I needed the help the most. Need I remind you that my tanks were refilling with liquids with each passing day?
«I looked at the review that you did on the company that you hired for the electrical repair. The amount of work that was required to upgrade your system can only be peformed by a licensed electrician and you knew that I wasn’t one.»
The work the company did was intended to bring my system up to electrical code. It was work the electrician claimed should have been done in 2010. Perhaps you should have referred me to a qualified electrician in 2010 instead of doing the electrical work yourself?
Bottom Line: I greatly regret hiring you to install and rewire the septic pump in 2010. Perhaps you can offer one objective reason why I should feel differently?
The following is in response to Jamie’s latest response.
«I am sorry that a call wasn’t returned. I have no excuse for that.»
«I just wish you would have contacted me first.»
Do you hear what you are saying? Not only did I contact you first but I actually contacted you twice. It was you who cut off communication. Most reasonable people would not expect me to contact you a third time.
As seen in my review, I left you a message on the 1^st of November stating that your referral was not working out. You did not return my call. I left you a message on the 2^nd of November asking you to please call me back. You once again did not return my call. That’s two calls you did not return. It was very clear to me that you just washed your hands of the situation. You can blame the electrician you referred me to for also not returning my call if you like, but my gripe is not with him. I was not his customer. I was your customer. It was your wiring job that failed and it was you who hung me out to dry.
As I stated in my review, the very minimum I expected from you would have averted all this. All you had to do was return my call and tell me that you couldn’t refer me to another electrician to fix your wiring problem. How hard would that have been? Instead, you chose to ignore my requests for help.
What is it with businesses not returning calls? Don’t you realize that it is probably the most frustrating thing to do to a customer? That’s especially true when the customer doesn’t have a working septic tank pump. Believe me on this. I’m not known to swear much, but your name became a swear word in this household.
And lastly, I would once again point out that I was very understanding when you were at my house. Your wiring job failed. Did I point out that the previous wiring lasted 20 years? No. Did I imply that I expected you to fully absorb the cost to fix it? No. You know that. If you want to know why this all went south then I will once again point out that you did not return TWO of my calls asking for help. Shame on you. That alone is reason enough for me to never use your business again.

Excellent service, reliable, honest.
We had them come out to pump the septic tank. The price was exactly what we were told. Professional, you can tell they have integrity.

Very pleased with Jamie’s Septic pump service, knowlegable, prompt, cleaned up nicely