Great Floors

I can’t say enough bad things about this place. I went in to inquire about getting all new flooring for my home and my rental condo. The sales person was rude, slow and took 9 days to get me the price quote, and that was after I asked him for it twice.
I should have listened to my gut, but I decided to go forward with getting new carpeting for the condo. I had to email the sales guy twice and call him twice before I could even get him to schedule the installation. I paid over the phone and asked for a receipt at the time I paid, and he assured me he would email me the receipt. Again, I had to email him THREE times to get the receipt.
And then there was the installation. I was told that the installers would arrive between 8−9am. At 9:15, when I called to check in, I was told they had to change plans due to traffic (REALLY, traffic??? This is Seattle, there is ALWAYS traffic), and that the installers would be there between noon and 2pm. I got at call at 10:30am from the installers saying they were there. But they were in the wrong place! The sales rep had given them the address for my home, not my condo. So they had to drive across town and were in a really bad mood when they finally arrived.
The carpet looks fine. I got an okay price. But the service from start to end could not have been worse.

Absolute crap!
I went in at 4 PM on a Saturday to buy a few cartons of vinyl flooring picked out the day before. We waited for 20 minutes to be helped, but nobody was available to assist us. We came back at 4:45, hoping that the place would have emptied out, and that we could pick up our flooring and be in and out quickly.
15 minutes before the posted closing time, the door was locked.
While sitting at the locked door and knocking, the salesman (Harvey is his name I believe) pretended we didn’t exist.
The only people who were nice to us were the warehouse people who saw us outside and tried to be helpful (there was a little bit of a language barrier).
If you want to close at 4:30, then post that as your closing time. If you post that you’re open till 5:00, then don’t lock the door till 5.
I’m betting Lumber Liquidators won’t pull this kind of crap.

Thanks for pretty much nothing, Great Floors. Bad service and inferior products.

Our experience started out with the salesperson, Steve, who was all too eager to take our money — so much so that he showed up at our home a day earlier than he’d said he would in order to take measurements! After that, though, getting any sort of service from Great Floors was like pulling teeth. We purchased kitchen vinyl flooring and carpeting for the whole house. The kitchen floor was installed first, and the third party installer Great Floors sent out, I will say, was fantastic. However, he informed us that some of the baseboard re-​installation that the salesman had promised us could be done really was not possible to do. The salesman was obviously uneducated about their services; it was annoying to be promised one thing and then be told it actually could not be done. The carpet we ordered took about 5 – 6 weeks to arrive because it was not in stock. Updates from the team at Great Floors on the timing of our installation were nonexistent; I could not even get a return phone call from Great Floors during the time we were waiting for the carpet to be back in stock. Once the carpet was in stock, again I will say the third party installation team that came out was very professional and did a great job.
Fast forward about 9 months, though, and our carpet is starting to look awful. We purchased the (not cheap) Mohawk Smartstrand, which is supposed to be ultra-​durable and has a 25 year warranty. It’s the one where a Rhinoceros lived on it for 2 weeks in the advertisement and the carpet still looks great afterward. Well, I certainly do not have any Rhinos living in my house, just a husband and 2 kids. There is an area in front of our couch where the carpet looks horrendous — the little strands have all become untwisted and frayed! I would expect some wear after many years, but not after only 9 months on such a pricey carpet! I contacted Great Floors and they put in a warranty claim with Mohawk. After waiting literally 3 months to hear back from Mohawk and their «independent investigator,» surprise surprise — Mohawk denied the claim, stating this was «normal wear.» During this whole 3 months of waiting to hear from Mohawk, the Great Floors manager Paul, who was supposed to be coordinating the claim, was completely unresponsive to my questions. I would call him asking the status, and if I was lucky enough to get a return call back from him, all he would say was «well I don’t know, usually we hear back from them within 10 days…» Then, when the claim was finally denied, he told me he would «talk to his Mohawk rep» about it. I emailed him photos of the horrible-​looking carpet to share with his rep. That was March 10^th. Today is April 9^th. No response from Paul. I’m thinking it’s safe to assume I won’t be hearing from him.
How utterly disappointing to spend so much money on flooring and be stuck with an inferior product that Great Floors refuses to stand behind.
Save yourself the headache and shop somewhere else!

One of the worst experiences ever! Sales never did what he said unless we called and nagged. Installer showed up 2 hours late and couldn’t even speak English. Then they called their manager to call us to add charges. The only way I find out they were even coming late was because I called. I would not recommend shopping here!

Carpet installers did a great job. Vinyl flooring guys not so much. We were promised twice that the manager would come out and take a look at our concerns, but no one has contacted us.

These old reviews might have had it right in 2011, But not now! The present day customer service is exceptional! This will be my first time installing carpet (more over a repair thanks to the handy work of a 12 lb dog) And the gentleman who was assisting me gave me guidance on how to do it and the best way how. I can’t recall the gentleman’s name of who assisted me but he sits farthest from the Main door, thank you sir!

We had a bad experience with Home Depot regarding doing their job on-​time.
We were on a time crunch so someone recommended Great Floors. Called up the company — talked with Frank DeMiles. He was an excellent guy! Showed us the options of the carpeting.
What was even awesomer was he came out to our place to do the measurement that evening! Old style measuring with a tape measure rather than those fancy laser and computer measurement. Love it! He even sat down to do the measures and figures at our table to make sure we are satisfied with the type and dimensions and pricing. We gave him our check right then. He even went to work the next day on his day off to make sure we got our order in time.
I gave this a 4 star because it was unexpected that it would take the whole day for the installers to do their work. But they worked their butt off! 10 hours!

Rude and rude because i was not buying anything. Do not go there!

We purchased 900 sq ft of pre finished hardwood flooring for a remodel. The product was nice and affordable: solid ¾in thick maple flooring in a beautiful light brown color. I was super happy with the product and price. About $ 2.40/sq ft. Also, our sales guy was friendly.
HOWEVER, we ordered stair molding due to a step down living room and the special order stair molding (cost $ 300 for around 20 ft) was completely the wrong color!
To make matters worse, the manager came out to explain that b/​c it’s special order, there are no returns. While I completely understand that, his delivery of the message was all wrong.
He got condesending telling us that he’s been a hardwood guy for many years and this stain color was as good as it could get.
What?!
It was at least 5 shades darker and would have stood out like a sore thumb. And you are telling me that a lighter stain would was not possible?
We had to sand off the stain by hand (very time consuming) only to discover the wood was not matching maple, but oak! (perhaps why it was stained darker?)
In the end, I found a matching lighter stain at Lowes and we applied ourselves. The floor ended up looking ok and we are happy with the end result, but were PO’d that we paid $ 300 for something pre stained that we had to sand and restain, incurring more expense and time. Didn’t help that the manager was completely unsimpathetic: bad customer service from him.