Mitch Carr’s Auto Service

Have been visiting this shop for more years than i can count.
Drove all the way from VA to get work done on my 99′ E320.
I have never ever experienced a shop this nice.
I love the atmosphere. (To me at least) it’s the relaxed neighborhood benz mechanic :)
When our family decided to buy another benz, a thought came to mind «what about repairs?»
What’s the first thought that popped into mind? HAL and MITCH!
Done deal, we bought the car, and when the time comes for a service and/​or repair. I’ll be making that trip across the 495 bridge, through traffic (does it ever stop?) and down the neighborhood streets, around the windy turn, up the hill and through the garage doors. To meet the man that KNOWS what he’s doing. Might I also add that the mechanics themselves are great to deal with. I remember vaguely of a problem I encountered before I left, (my own fault) the mechanic stepped out, explained to me the solution (in a nice manner) and i was on my way.
It’s worth the long commute to come and see these guys. I actually don’t recall ever going anywhere else, there’s no need when you have this shop around.
Honesty goes a long way in this business and they’ve truly earned it.
I’m sold. I’ll continue coming back to them, and have already recommended their services to countless friends/​acquaintances /​and family members.
Thanks Hal and Mitch!

Mitch Carr’s is the real deal. He and his entire staff cares about about every single customer and their culture is all about assessing a car properly, doing necessary repairs for a fair and honest price, and sharing prioritized needs in a way that allows the customer to make thoughtful decisions based on their circumstances.
I starting using Mitch in 2004 when I moved to DC and my friend ordered me to go there for servicing because the service was great and the prices were low and fair. I went there a bit skeptical because my friend recommended him so highly but I found Mitch and his repairmen to be consistently amazing.
We moved to Frederick last year and my wife took the car to a local Mercedez specialist to change the battery and they gave her a laundry list of necessary repairs. She opted against the repairs and I took the car to Mitch’s to learn none of the extra items needed to be repaired and just 1 of them is now on the «watch list».
He and his whole company are the best!

Mitch’s charges much less than the Mercedes dealer in Bethesda does. They are extremely professional and courteous to their clients. They have a lot of repeat business clientele who adore them. It is rumored that a lot of people left Bethesda International Auto Motors and began to bring their European luxury cars to this establishment because they were that much more affordable. Even though there are no frills. No loaner cars or vacuuming service or putting air in the tires.

I own a 2005 Mercedes E500 and I needed a specialized mechanic who could fix some issues. I found Mitch Carr online and decided to schedule an appointment with then because I could see that they have many happy customers. Now I’m one of them. The service is very friendly, the work impeccable and the prices fair. If you own a European car this is definitely the place to go.

We’ve been going to Mitch’s for probably a decade or so now. Consistently great quality work, friendly, and fair, not to mention a great sense of humor. I live in Virginia so it’s definitely a bit out of the way, but it’s truly worth the drive. Complete trust in the team there. I’ve been to other shops in times of emergency, but no one knows Mercedes like Mitch!

Best experience thus far with any mechanic shop. Mitch and his staff are not only honest, but incredibly helpful and customer service minded. In this day in age, a truly unique experience — especially with auto repair shops.

If you ever needed a reason to buy a Benz, Mitch is it. I can’t find one single negative thing to say about his business. He is a true hidden gem, but worth finding. His philosophy is old school in the best sense of the word. Honest work, fair pricing, intelligent employees, easy accessibility, customer caring attitude — Mitch has it all.

Unbelievable to find in today’s day and age. Mitch and his entire staff are first rate professionals with INTEGRITY and HONESTY.
I have a 2012 GL450 that I took to my dealer, Mercedes Benz of Chantilly, for my pre-​paid 30K service. I was called and told my service was nearly completed BUT my rear left brake pad was nearly metal to metal and my other pads were at 4 mm. Their recommendation was that I replace all 4 rotors and brake pads, a $ 1380.00 job. I found it odd that the wear on the one pad was so inconsistent with the other three. So I contacted Mitch based on my Mom’s recommendation as she has had her 1999 E320 serviced by Mitch for years. Mitch assessed the situation and told me that there was a defective left rear caliper that caused the excessive wear and that I should take the car back to the Mercedes dealer to have them replace the defective caliper and both sets of brake pads under the warranty. Mitch provided me all the exact equipment specification and readings as well as the correct terminology to use with the dealer’s service manager and did NOT charge me a thing. I was now an informed customer that could speak intelligently to the dealer and as a result, the dealer backtracked and replaced both rear calipers and brake pads for free. On the invoice, is stated $ 2,900 job under warranty. If the dealer had been honest, this should have been the solution from the beginning rather than try and charge me $ 1,380.00 for new parts and not fix the defective caliper which would have caused premature wear and tear on the new pads.
Mitch not only saved me from wasting my money, he provided me professional direction on how to rectify the problem with a dishonest dealer service shop. Mitch has earned all my future business and trust even if I have to drive from Virginia to Maryland for the service. Thank you Mitch and team.

Small place and out of the way but they will treat you right. So much to the point that my mom (who has been a customer here for years) had me personally deliver a basket of chocolates recently. Not every car repair shop gives you service that deserves that.

I have been going to Mitch Carr’s for about 5 years now. They came highly recommended by several friends. I have been very happy with them. There are no frills like donuts in the waiting area or fancy gift shops but everything you need is there. They fix your car, they’re very courteous and the price is right. I never feel like I’m being ripped off and their service packages are much more reasonable than the dealerships. They never try to sell me on unnecessary extras. All in all very happy customer.

I’ve been to a number of recommended independent Mercedes repair shops and none of them can touch Mitch Carr’s shop. Specifically, they have good communication, work is done when promised, and they truly care about their customers. Most importantly, they fix the problem and do «clean» work. Meaning no missing bolts, nuts, or sloppy work. They know cars and their diagnosis is top notch. No throwing parts at a car to see if it will fix the problem.
I have owned two older Mercedes (420 SEL 1991), and they have taken great care of both. They will try to fix your car for the most reasonable price, which includes offering to use used parts if you want. They have allowed me to bring in brake pads, since I like a certain type and know where to order them.
To date, they have not gone over the estimated price. I’m guessing they’ve been doing this long enough that they know the price. I haven’t been «taken» on price to date, unheard of in the auto repair industry.
The shop prices are very reasonable and Mitch is a real person. Hal is a great service manager, very polite and knowledgeable.
I live in Alexandria, VA near Old Town and travel to Kensington to have my cars worked on by Mitch Carr-​that should say something. There is a shop in Arlington, rhymes with «tool», that I won’t use because they aren’t nearly as ‘clean’ in their work. For example, my wing-​nut on my air filter cover mysteriously disappeared. When I pointed it out, they said, «you don’t really need it to hold it down». While technically true, would it have been that much of a problem to replace a .50 cent wing nut? I went to the local hardware store and did it myself. I hate that kind of laziness and lack of attention to detail.
Mitch Carr is not like that other shop and has proven themselves time and again to be a great shop.
Finally, they will pick you up and drop you off at the metro, which is nice if you want to go that route and not worry about finding a ride to and from the shop.