Bear Property Management

They are the best landlord I have ever had and will have. They always have a great sense of urgency in resolving any problems that may arise. Today, for instance, I left a message for our property manager (Beth) about a maintenance issue. It turns out she was out of office, but she checked her voicemail and made the call to maintenance to fix the issue. This is the level of the customer service that is unparalleled at any other place. I have been a tenant since 2007 and I look forward to being there in the next 10 years at least.

For the most part, Bear Property has been decent. What I get for the price I pay is overall pretty fair. They do a nice job keeping the property looking nice, especially in the winter. My issues with the company have to do with their customer service and maintenance. If you have an issue, make sure you have thick skin before you call. I received automatic attitude from both the manager and the front office for a serious issue. The office is also pretty reactive instead of proactive. They won’t call or make any contact with you until it’s almost too late for situations. BPM oversees many different properties and I think they are just too disorganized and haven’t set standards for how you treat tenants. If you’re laid back and don’t need much from your property manager/​company, you will be just fine.

Working with a BPM representative here in Chi. The property we saw with him intrigued us, and we emailed him the same day to indicate our interest. No reply. Undeterred, I called him up for a second showing… voice mail. He did call back, and the appointment was set for Sunday morning. We showed up, he did not. Called him up… voice mail. FAIL! Do yourselves a favor… pass on BPM.