Traffic Jams

Customer service is clearly a priority for these guys. They came to my house and fixed a problem that wasn’t their fault but that of an electricians. They installed a home theater sound system, sound throughout the house and installed a large t.v. Their professionalism and helpfulness exceeded our expectations. Thank you Ron, Jeremy, and Gabriel (and the guy who fixed electrical problem whose name I can’t recall :(Sorry). Excellent work! We very much appreciate the job well done.

Some years ago, Traffic Jams installed a new head unit into my last car. Despite being a complicated install, they made it look good, and it functioned as intended until I sold the car. I was quite happy with their work, and since then, I have recommended them to anyone who asked me about car stereo stuff.
After today, I will not do so again.
Lately, I’ve noticed a rattle coming from my passenger door, most noticeable during a bassy beat. This is something new, not something that has happened for the life of my car. I couldn’t tell if it was a speaker going bad or plastic rattling someplace in the door, so I based on my prior good experience with this business, I took my car by a few days ago to have it looked at. The gentleman at the counter came out and had a listen, confirmed the problem, and scheduled me for today to take the door apart and locate the problem.
Today, when they did so, they told me that the speakers were fine and it was just a rattle, and I asked if they could fix the rattle. They said they could by adding some deadening material, so I asked them to proceed. An hour later, they said they were done, I paid, the counter gentleman came out to the car with me, showed me at least some of the deadening material they’d added, I turned it on, and the exact same rattle was still there, completely unaffected by whatever work they had done. He advised me that I would need to turn down the bass on my stereo in order to stop the rattle.
Mind you, I have never turned up my stereo’s volume past halfway, and the bass was barely turned up. I zeroed the bass, and the rattle was still there at a comfortable listening volume. The counter gentleman told me I would need to further reduce the bass, into negative territory.
Even when I pointed out that they had basically done nothing for me, as it had the exact same problem it did when I brought it in, he stood by his advice and told me to take it to my dealership. He offered me nothing to make up for the fact that they did not actually fix the problem I asked them to, the reason I was there in the first place. So, I paid $ 135 for superfluous work and to be told to turn down the bass and take it to the dealership. I’m not stupid, but I did make a big mistake; I paid before confirming that the problem was gone. If you’re going to give these people your business, make sure you don’t make the same one.
Thanks for nothing, Traffic Jams.

We had bought a set of subs and amp from a woman who was going bigger in her car. This particular set matched our truck nicely (red) and was in like new condition.
We had gone to another car audio shop to discuss installation options and prices, and that representative essentially told us that the subs were too big to fit under our back seat, so we would need to buy new subs and two new boxes. After reiterating to him that we would like to keep the set as is, the plain installation price seemed a little high itself and, since he really didn’t seem interested in talking further if we weren’t going to buy a bunch of new equipment, we left.
Instead of going home, we thought we better try one more place just in case. Finding Traffic Jams on Unilocal,we headed over. Unfortunately, I did not get the name of the extremely helpful and knowledgable representative that we met on Thursday, March 26^th, however, I am very thankful for our interaction.
After explaining and showing him the equipment we had, along with telling him what we wanted done, he not once told us what additional equipment we «needed» to buy from Traffic Jams. He, extremely good natured and in a humorous mood the entire time, walked us through the installation process and what it would look like. After receiving the exact price for what the services would cost, we went inside to book our appointment — we were able to get the installation done only two days later, on a Saturday.
Saturday came around, and we received a phone call four hours before our scheduled appointment as there was a cancellation. With this, we were invited to come in early if we so chose. Already having an oil change set for beforehand, we weren’t able to get there too much earlier although we did end up getting there about an hour before our scheduled time.
We had our other car with us so did not wait around, but I did notice two dark, theatre like rooms set up with movies playing that, I am sure, would have made the time fly by if we did wait. Shortly afterward, a representative called just to clarify a couple of details on the installation before getting started, and before I knew it our vehicle was finished.
I was charged the price I was told I would be two days before, was able to pay quickly, and then I was on my way. Further, the man who rang me up told me that the work is guaranteed for as long as I own the truck. Nice!
Thank you, Traffic Jams, for the wonderful experience. No wonder you’ve been in business since 1989!

I bought a brand new car and wanted to add a in roof DVD player so I took it to traffic jams. They messed up royally. The wiring caused my tire pressure system (TPS) light to go off constantly. I thought it was the deal ships problem initially. Through process of elimination they found out it was from the DVD install. My car was in the shop constantly. I took it to traffic jams to fix and it still causes the TPS light to turn on and they offered me no conciliation. I’m stuck with new car that will always be broken.

They installed an in-​dash nav ~2 years back for me, very pleased. The ipod cable was damaged a couple weeks ago, took it back there. I pointed out that I could find the same cable a little cheaper elsewhere, when I called back a couple days later they met me on the price. Had the cable replaced, when it was time to pay the bill, the labor was apparently on the house since the install was done there. What the hell, not expected. I will always return as long as I live here and recommend others. Are there other good installers in Tri-​Cities? Yeah maybe, but this place has taken care of me so I intend to stay put.

I love this place. We have an ignition interlock in our car, and before Traffic Jams, we had to go to the Rad Towing shop to have our calibration done every month. TJ’s is soooooo much cleaner and faster. Their customer service is excellent. They help you out with whatever you need and answer even the weirdest of questions. Its a pain in the butt to have an interlock, but at least the monthly check is much much easier now!

These guys, KNOW the meaning of CUSTOMER SERVICE! Incredibly helpful.

Great customers service and they do great work. They did a Stereo install on my boat and I am very happy with it.

This is how to run a professional business, staff if quick to help and takes all the time to you need to make good decisions. Thanks Ron and staff