Zales Store

Came here with my fiancé to buy wedding bands. I didn’t feel special at all like I was treated in the other shops we visited. It felt like we are numbers and all that matters is to sell something to us. Although I bought my ring from this shop, I wasn’t asked if I want to buy the maintenance service or not. They just included it and asked me to swipe my card. I asked about the extra fees and received an explanation. However, I would have appreciated and trusted the workers at this shop if I was given details about what I am paying for.
Generally speaking, they have a good collection of men’s wedding bands. On the other hand, they didn’t have as many choices for women’s.

I’m honestly surprised that I am the first person to review this place. My fiancé bought my engagement ring from this store and it’s absolutely gorgeous and everything I could have hoped for. Unfortunately, the buck stops there.
Every time I call this store the phone rings and rings and rings. It takes me three to five times to get anyone to answer the damn thing.
When we dropped my ring off to be sized (the first time) they told us that since it was a Vera Wang ring they had to send it off to the corporate store and it would take two weeks. Seriously? Who wants to let go of their brand new engagement ring for two weeks? I understood for the moment and reluctantly handed over my ring to get sized. Two weeks later we come back to pick it up AND ITS STILL TOO BIG!!! We sized my ring finger the day we sent it off and somehow it still didn’t fit. Well at this point we had no time to send it off for another two weeks because we were taking engagement pictures soon so I took my still very loose ring home, waited until our pictures were done and came back in two weeks ago to have it resized, yet again. I called back today to see if I could come pick it up and guess what? They don’t have it back yet! This is really getting irritating. On the plus side, the lady who answered the phone (after three tries) called the corporate store to see if they could finish it today and overnight it to me but made no promises. That’s nice and all, but I needed it yesterday for an upcoming event and now I’m not sure if it will be here in time.
Now after being in the store several times since the main purchase I understand why I can never get anyone on the phone. Because they just stand around and ignore it! Seriously, the first time we were there the phone was ringing off the hook and all of the 5 employees they had on staff decided to play deaf. Shouldn’t you have one employee assigned to phone duty? Come on people!
We won’t be making the mistake of buying wedding bands at this location. Nuff said!