Petland Kennesaw

I am in here usually once a week. Today I was shocked by one employee… after I asked his name it is Dwayne. I was with an 8 and 5 year old. The 8 year old asked for a puppy. He proceed to tell her okay than got loud with another employee that he was off and to handle it. It was not handled well and was in front of the kids who asked what was going on. The girl who helped us was great. Thankfully she was actually professional.

I came here today looking for a dog with my boyfriend and left weirded out. This place just rubs me the wrong way, the first dog we deciding to play with was really unresponsive and it seemed as if it was deaf maybe, or just really stupid, no big deal… All dogs act like that at some point, but I don’t know. We saw another dog from inside its café and It was drooling from its mouth and sucked it’s spit back up, the employee said «maybe the dog ate too fast» hmm, it then proceeded to pee and lick it’s one pee, but the thing that creeped me out the most was when I saw two dogs eating the feces that was in their cage as if it was dog food, I don’t think that’s normal! And lastly their was one dog who wouldn’t let go of another dogs tail for a good five minutes, maybe that’s playful behavior but I don’t know. The dogs are thousands of dollars, but they seem to not be right. anyways the staff was very friendly and helpful but the place just has a weird vibe buy at your own risk!

Stupidity at it’s very finest! They will tell you all kinds of stories about how their dogs are the world and price tag them at a 300% markup. When they ask for an offer and you give them one, they start getting nasty and off the handle to the point where they are absurdly unruly and not worth the time and effort to deal with. Some of the sales people were just down right idiots. I got quoted three super high prices for the same dog with no additional packages. Liars! Stay away cause it is an absolute total rip-​off. Only a moron would buy from there.
On another note, puppy took a dump in its cage. I immediately informed the staff and she said it will eat it up and you’ll never know it was there. Guess what, the puppy ate it’s own poop. I was super super shocked that they did not do a thing about it. She was holding a golden color puppy and the her coworker, dark hair girl with a birth mark on her face just laughed it off. The young guy working there was more interested in just selling the puppy at the highest price.

So of course people wanna jump down your throat about buying a pet instead of adoption. But I wanted a pure breed kitten and found my perfect match. The store was as clean as a pet store can be. You know considering it’s a pet store and animals have to shit and piss too. The employees were helpful. They are sales people that make commission so of course they want to try and get you to spend money. All the dogs we saw didn’t look sick or unhappy. The kitties were all sleeping together on a bed. Normal cat stuff. Just took my cat to my own vet and a clean bill of health. I understand puppy mills can be horrible. But I feel like to many people reviewed this place just to bitch. So I say good job petland I’m very happy with my costumer service and my sweet kitty.

Never liked this place. Let’s always look sick.

The little girl I nanny loves to come in here and play with the puppies. Every time we leave it makes me sick to my stomach. All the dogs here are so malnourished and overcrowded. They are climbing and sleeping and all fighting all over each other. There is little to no food and water. Almost every dog we get out is shivering and exhausted. It breaks my heart that some of the sweetest puppies are put in these conditions. I want to buy every single one that’s in here and save them from these disgusting conditions.

So so so so sad. I wish I could have gone in a saved all the animals.
I never heard of Petland before so I checked out their website and it states that they rescue animals and take some from local shelters. It was nothing but puppy mill.
We went in to check out a puppy that was advertised on their facebook. It wasn’t who they advertised. They poor baby had kennel cough and they tried to pass it off as her puppy vaccine. I’m sorry, never in my life have a seen a puppy cough as if it were a child with bronchitis. I noticed other puppies were in the windows coughing as well.
Since I read online that they got their puppies from shelters I assumed there was a process to adopt. Nope, they just had the dog over to whoever is willing to pay. This is how pets end up in shelters. They let kids hold puppies all day long. These dogs get handled so much they are sick and tired. Someone needs to go in and rescue all these dogs. Seriously needs to be done.
Please don’t support this place.

I just want to start by saying I’ve been a snake owner for years. So my wife and I bought a red tail boa from pet land and had issues from the beginning. The snake wouldn’t eat at all and was really weak and sickly. We talked to the store and they told us you need to buy this and that and make the terrarium better. Needless to say after a month of trying to baby this snake I came home to him dead in his tank. I took him back and they assured me they would have a replacement within 2 weeks. So 2 weeks later I called and the replacement snake had never been ordered, and they had no recollection of my bringing a dead snake back??? So once again they told me they would have another snake for me in 2 weeks. guess what? 3 weeks later it still wasn’t there. After much debate and trouble all they wanted to offer me was a store credit but I wasn’t having it. I got my full refund and took my money elsewhere. I will never buy anything from them ever again. You would be wise to do the same.

Don’t believe all the negative review, it is just a group that is using scare tactics and lies to scare people away from Petland and guilt you into buying from a Pet Shelter which I’m cool with but some people want a specific breed and at a young age.
We got a great Pug puppy, SUPER Happy with her! Healthy, and really smart! Yeah, the puppies are not cheap, but that is what the demand drives. If you want a puppy for cheaper go find a breeder. For our price we got the spaying (when the time comes), the puppy hernia fix and something else that Pugs get done to their nostrils all included. Going to a breeder would not include that, and makes the price about the same when you factor the vet costs in too. Also, our puppy comes with a warranty, granted we have to purchase a few products (dog food, puppy treats, vitamins) every 90 days which is something we will need to buy anyway. The warranty isn’t really free when you consider that you can buy cheaper food at walmart, but we want high quality food for our dog anyway.
The people there are friendly and knowledgeable.

I gave one star only because I feel I got a pretty good dog.
The BUT is that it’s a giant scam. High pressure sales tactics, playing on emotions, manipulative, and cunning people there who do not care where the puppy is going and if it will be a good situation for both puppy and owner.
The prices are ridiculously over the top and very deceptive about what you are getting for your money. Watch out! I am not easily scammed as a rule and they got me. When I called to inquire as to why they arbitrarily tacked on a $ 1700.00 charge over and above the cost of the puppy and the cost of all the crap they make you buy for the puppy, they hung up on me! Twice I called and twice no explanation at all. I could go on, but suffice it to say every negative review on here is justified. Never ever even walk in the door there or you will come out with a dog you had no intention of buying, cannot afford, and believe me, they don’t give a damn about you or the dog.

I went in for Rx dog food and was told it would be in the store in two days. Over a week later, no dog food. Just excuses.
I am giving up on the food, especially considering the type of business this is. Can you say, «Puppy Mill»? Lots of people handling the puppies, exposing them to dangerous diseases. I am not surprised at the other negative reviews. What a shame. Won’t be back.

This place is absolutely crowded with folks handling and holding puppies.
We came to look at the puppies.

I bought a french bulldog from here. When we came, the employed would NOT tell us the price of the pets. It took a long time to find out the cost of one and they start at $ 3000.00. We bought one for 60% off.
I knew there was something wrong with his ears and the manager said they were just dirty. If anyone has owned dogs, they know the smell and look of infected ears. I was assured that they were just dirty, but I still felt uncomfortable.
The next week we brought our pet back to petland for his rabies vaccination. The vet was dressed in scrubs but the man assisting looked like someone from off the street, wearing a t-​shirt, jeans, and a baseball cap. I was uncomfortable with this man as a vet tech. Where were his scrubs? The vet administered his shot and we asked about his ears and he said they looked fine. Then he pushed us through for the next customer.
A few weeks later I noticed that his ears were not getting better! I called petland and they insisted that we bring him to their «preferred» vet. First of all, we didn’t trust their vet after seeing and interacting with him. Second of all, we didn’t want to hear, «his ears are just dirty.»
I made an appointment with OUR vet and thankfully we did! Frank had a URINARY TRACT INFECTION and an EAR INFECTION! I was RIGHT, PETLAND!!!
So after an almost $ 300 pet bill, I called Pawsitive Solutions. I’m sure Petland hired them just to cover themselves from ALL mistakes made, which I believe may be many. The people at Pawsitive Solutions said, «third parties are not covered.» So we decided to call the owners.
The owners did not call us back, and everyone that we spoke to said they would call us back. That never happened.
Today we decided to take some products back for a refund (joint and mobility powder and vitamins). We wanted to speak to a manager, but I’m guessing he didn’t want to speak with us. While we were waiting, the girl at the checkout charged us for the products instead of refunding us, which ended up in bringing the manager over anyway.
After speaking with him and showing him our invoices from the vet, he wrote us a check for the medical expenses we incurred. We have another bill coming, so we will see what the outcome will be.
We definitely knew they messed up and they knew it too.
If you get a pet from here, get it checked out from an outside vet!

A crackpot operation to say the least.
Pet stores are HORRIBLE in general, but this is an example of the hideousness that they are.
My friend is purchasing a dog for her boyfriend for Valentines days– we’ve been focusing on shelters and breeders, but another friend wanted to go here just to see.
We called before going to inquire about the dogs we were interested, asking for prices, etc. The lady kept giving us the run around and just kept saying come in, come in… so, planning to go anyway, we went and it was chaos. Lots of people, I couldn’t believe it.
And the dog prices??? THOUSANDS of dollars. I’m talking $ 2500+ for puppies that you could find from reputable breeders for less than half. There was a yorkie going for like $ 3000 that looked worse off than the yorkie we saw online for $ 650, registered, etc. When purchasing a dog you really want to see the parents, where the dog came from, its lineage, the breeder should be pretty open in regards to their home, there should be a website with photos, etc. OR you go to a shelter where dogs are rescued from. The Atlanta Humane Society needs to rescue these poor dogs from Petland.
DO NOT purchase from here.
They try to upsell you with a payment plan and financing. This is how the $ 2500 you thought the dog costs ends up being $ 4000. Here’s a reality check my friends– if you have to finance a dog it simply means you CANNOT afford it. Simple as that. Do NOT go into debt and mess up your credit trying to buy a dog that probably came from a puppy mill. A reputable breeder would NOT let their dogs be in pet stores, you can go to nearly any breed specific pet forum and find that out.
They also try to say the dog will come with extra stuff, but all that «stuff» can be gotten from ebay, amazon, or craigslist for half the price.
Again I strongly advise people against going to this place. Save your gas and just google the dog you want, look on local pet classifieds, look for breeders in state or out. But do NOT buy from a puppy mill, I mean puppy store.

the saddest place on planet earth.
we came here because i was so excited from their other branch. i took my 10 year old niece just to be greeted by half dead looking animals. it’s like a petting zoo gone terribly wrong. they had two birds that seemed to be dying in the corner of their cages, the animals have this look of terror in their eyes, and i seriously felt like it’s animal cruelty.
then, we finally picked a fish for her and this dude in the fish section just kept selling us the most expensive stuff for the fishes. i had to argue with him that we dont need a 6 dollar fish food but he keeps insisting. anyway, within the next day, the first fish died, the second day the second fish died. so far, the third fish is holding up– this sucks so badly cuz it was her first set of fishes.

I was visiting my sister and she had to pick up some natural dog food for her dog, so I went with her, they are awesome, extremely helpful and patient. They explained everything in simple terms — made it easy to understand.
I think this store is great, clean healthy animals, friendly staff — I love Petland! Keep up the good work!
I wish they had a Petland in California!

I really wanted to like this place.
I really wanted to frequent this place because it seemed that they had a good selection of products and services and they were clean. We had just moved to the area and wanted to find our «home» pet store. We have 2 dogs, a cat, and 12 English Budgies. We buy hippie grain free, hypoallergenic food for the dogs because my wife says it helps with their coats, and I buy Zupreem, Oats, Millet, High Quality seed for my little guys among other supplies. Needless to say, we spend a lot of money on our pets.
I initially came in to check out the birds. A young gentlemen told me the price of the birds and even offered a deal if I was to take them both right there on the spot. I knew my wife was going to flip if I came home with 2 more, so I decided not to.
Fast forward a couple of weeks and we had decided to get the birds! Excited!
I go into the store and ask the price, and the young man who had to check his phone, then go to the back to ask, came back and told me they were $ 80 a piece? When I first came in they were $ 40 a piece. How is it that the price had doubled?
I thought it was really weird. Then I noticed that they do not post prices on any of the pets. This tells me that they probably charge whatever they feel like charging at any given time for any given reason. A very shady practice.
I even wrote into the Contact Us section on the stores website and gave them a week. No response.
You could have had a great customer, but instead of posting prices and being consistent, instead of reaching back out to your guest that take the time to get in the car, drive to the store, waste time, waste money, and ultimately become disappointed and cautious about shady practices, you leave money at the door by not caring and not reaching out.
I really wanted to like you Petland, even gave you an opportunity to make things right. Thanks a lot.

I am an animal lover. When my best friend wanted to go look at the puppies here, I consented for her sake. I was HORRIFIED. The puppies are kept in tiny little cages and look sick. I started crying looking at them. They are all on top of each other and it’s ridiculous. Don’t ever buy from these places. Read the other reviews and go to a shelter/​buy from a breeder. What I saw at that store was disgusting.

Insanely priced puppy mill puppies. We were sold a deformed puppy with one eye smaller than the other but they told us it was scratched during play and it would heal in a couple of days. It didn’t. We paid almost $ 1400 including the puppy kit. The puppy peed on the floor every-​time we let her out of the kennel despite that we took her out 8 times a day! On day 6, exhausted and on the verge of insanity, we returned it back to the store. They took it back and would sell it to the next victim but we came out with not a penny because they only gave store credit within the first 48 hours! No refund under any circumstances! A very expensive lesson for us to learn! And the feeling of being scammed and ripped off is not an easy pill to swallow!
The same puppy can be bought directly from a breeder for $ 300! If you must get a puppy, buy direct from a reputable breeder or better yet adopt. An adopted dog comes housebroken which could save you months of headaches!

For my 400^th review, I decided to write something negative.
Hannah fell in love with a Rose Breasted Cockatoo. So we got her from Petland. I think Petland is one of the few places that sells a Rose Breasted Cockatoo in Atlanta. They’re rare and exotic.
We all know that pet stores are horrible and shouldn’t exist. And Petland is no exception. The only reason this place has 2 stars instead of 1 star is because we were idiots and trusted Petland. If we did our research before we bought the bird, we would not have bought from Petland.
We were first time bird owners. All the employees at Petland acted like they were bird experts. They probably didn’t know what they were doing. Their job is to sell the animals, not to give you advice on the animals. They try to sell their animals to any bum that walks in. I wouldn’t be surprised if they try to sell their puppies to a Korean, dog-​restaurant owner.
First thing they told us about our bird was that she will be weaned in 1 week. Well, it’s been a month since we got her, and she hasn’t been weaned yet. We still feed her formula everyday. Luckily, we’re fine with that. But it’s not a good idea to sell unweaned birds, especially to new bird owners like us. Newbies cause several problems during hand-​feeding such as crop-​burn, infections, and other bad things.
Fortunately, we were patient, diligent, and did a lot of research for our bird. What if they sold the bird to someone who didn’t care? The bird would be screaming all the time and starving. She would already be up for sale on craigslist.
So they promised us that she would be weaned in 1 week and told us to pick her up a week later. Well, obviously, she wouldn’t be weaned by then. According to our research, most cockatoos won’t be weaned until they’re 6 months to a year old. And our bird was only 3 months old! So what they would’ve done was to force-​wean her. That means starving her of her formula until she is forced to eat solid foods. That can cause lasting psychological problems and would cause her to be underweight. Luckily, we picked her up earlier and decided to hand feed her ourselves.
There was a baby Macaw there who looked grumpy all the time. I’m sure it’s because they’re starving it. Poor Macaw. Not to mention that bigger birds take a long time to wean. It might take over a year to wean a huge bird like a macaw.
Also, I think it was better for us to take her home and hand feed ourselves. The people at Petland didn’t clean up the bird well after feeding. When you hand feed an unweaned cockatoo, it jerks its head violently. That can cause the formula to go all over its face. She had dried clumps of formula stuck on her face when we got her. It showed that they aren’t clean and diligent about the animals. Those dried clumps are hard to get off. They dry like concrete. It took many tries to get everything off our bird’s face. Now she looks much nicer.
So Petland is a business. Therefore, they had to rip us off. They charged us more than double the price other places that sell a Rose Breasted Cockatoo. They also did a bait and switch to make us sign up for their credit card. They told us there’s a no-​interest, year long payment plan for our bird. So i’m like cool and said I’ll do it. Then they come back and say we have to sign up on their crappy credit card, and it’s only a 6 month no-​interest. WTF. If it was just me, I would’ve just have rejected it and walked out. By my wife already bonded with the bird so I couldn’t just walk out. These pet stores know how to manipulate people by exploiting our emotions.
They gave us a «deal» on bird supplies. Except they gave us some crappy supplies. They gave us hamster shavings to use as litter. We could’ve used free printed material instead. They also sold us a huge bag of seeds. Later, our vet told us never feed pet birds seeds because it’s not nutritious as pellets. For good health, it’s important to feed birds pellets. So Petland made us waste our money on hamster shavings and seeds. They might have had good intentions, but they didn’t know what they were doing. They were also probably motivated in making us spend more money on worthless things.
They also sold us a cage that’s too small for our bird. Yes it was cheaper and probably helped to sell the bird. But from our research, our bird needed a bigger cage. Right now, I can probably keep her in her current cage until I upgrade. But that means I have to waste more money to buy a bigger cage.
So what did I like about Petland besides the scamming and the cruelty to animals? I liked how the animals have lots of socialization. The parrots, rodents, and ferrets are in an open area so people can play with them at any time. I think that helps most birds to be socialized and be used to human touch. They also gave us a free container of formula, reluctantly.
Petland is a scam and they don’t know what they’re doing. Avoid Petland and other pet stores at all costs.