Edible Arrangements

THIS REVIEW IS FOR THE KENNESAW STORE! DO NOT WASTE YOUR MONEY HERE!!! THESE PEOPLE ARE absolutely ridiculous and do not know how to run a business. In addition, they have NO customer service knowledge!!! These people did not deliver the $ 157 arrangement I ordered and then refused to give me a refund. They eventually agreed to give me half back which of course, I am disputing with my credit card company. I am not in the business of handing over $ 75 to strangers for doing NOTHING. Good luck building your business with all of the negative reviews you have out there.

My husband ordered a V-​Day present for me at this location. He even ordered delivery on the 12^th to make sure it wasn’t delayed, and ordered it over 2 weeks in advance. Due to the winter storm, they were closed the 12^th. It’s now the night of the 14^th, and no present. My husband called at all he was told was «we were closed due to the storm, it should be there by Sunday, we can’t give you a time or day». Nice. Next time we will stick with Shari’s Berries or FTD. Those presents arrived, and when one was late, they compensated for it.

This review is for the store in Dallas Georgia, on Hiram Acworth Rd. It appears that they are SO bad that they don’t even have a Unilocal presence. I am not reviewing the Kennesaw store.
Words can almost not describe the disgust I have for the Dallas location of this establishment, but I will try. My Wife’s mother passed away last week and one of my Wife’s clients decided to send one of these Edible Arrangements. We were not notified, nor did we know what Edible Arrangements even were. I have seen the trucks and assumed it was some sort of candy/​balloon deal.
Last week we had a cold snap and the Atlanta area got to the low 20’s overnight. She was over at her Mom’s house taking care of some things that needed to be done prior to the funeral and received a phone call at 8:19PM. It was a delivery driver for Edible Arrangements telling us that they were at our house. They said they had a delivery and wanted to leave it on the front porch.
My wife told them she thought she would be home pretty soon and that they could leave it. They did NOT tell her it was perishable cut fruit (melon, strawberries, etc). This, knowing it would get into the 20’s shortly. Well, the preparations took a lot longer and she arrived home after Midnight. The items in the basket were frozen solid.
Later that day I called Edible Arrangements in Dallas and informed them of what happened. They told me it was not their fault. I told them that it did not matter and that the arrangement was ruined and would not be used. I asked them to re-​make and redeliver it at a more suitable time. The person answering the phone pretty much had a don’t care attitude and told me there was nothing they could do. I insisted that she get me the Manager, who was nowhere around, so I asked her to have the Manager call me.
A while later, the same girl called me back and told me that the Manager said they would remake the arrangement but it wouldn’t be the nice, $ 100.00+ one that was originally sent. I suggested she contact the manager and inform her that that was an unacceptable answer and that the only acceptable one was: «We are so sorry, Mr. xxxx, we will remake the arrangement and deliver it safely. When would it be the best time to have it brought?»
I also called the Corporate Headquarters and filed a complaint. Of course their cop-​out reply was that each store is a franchise and they cannot control them. I never heard another word from them.
Well 4 hours later we had heard nothing, so my Wife got in the car, drove 45 minutes each way through traffic to Edible Arrangements in Dallas (with the unopened and unused product). She got the same lame excuse, but left the nice basket with the ruined fruit there to prove that we had not consumed it and just wanted a free second product. They promised to remake it and deliver it to the location where the funeral reception was to be held.
The arrangement came and it was barely a shadow of the original one. It was in a cheesy little pail and had hardly any of the same items. It was so small that hardly anyone ate any of it because it was dwarfed by the other food items on the table.
I had hoped the original sender would dispute the payment, but my Wife doesn’t have the heart to tell them how badly they were ripped off.
I will NEVER, EVER recommend this company to anyone. It goes without saying that the managerial team at the Dallas store did the wrong thing, but Corporate is guilty of not policing their franchises. When you are selling a perishable product, especially one that costs over $ 100.00, you owe it to your patrons (and the grieving parties receiving it) to offer a nice experience and to rectify ANY negative experiences.

Absolutely horrific, theres no other words to describe. I ordered from them to create a centerpiece for my Wedding Reception, the fruit was mooshy, the size was not extra large quality, the basket was not as PROMISED, it was suppose to be a beautiful white basket with no handle, and it showed up in an ugly brownish bronzy colored handled tin. My caterer had to run to her shop to get tooling lace to decorate it with, and it still looked like crap. My guests were talking about how the fruit tasted aweful and at the end of the reception it was thrown away it was so aweful! No one even got any pictures of it, including my PHOTOGRAPHER bc it was so hidious! When I went into the store to demand a refund, the manager of the store blamed corportate for discontinuing the basket and when I asked him why he sent me this ugly display in an equally ugly basket he said he was not working the day it was made, and that the basket I recieved did not come in white, only off– white, so I said off white still would have been better than this color, he replied well we dont have the off white here in stock at the store. I put in this order on June 7, 2012, and my wedding was June 30^th! He had plenty of time to get this right, my specifications were clear on what I wanted for my wedding. He said he’d give me 40 bucks back for the mistake and I demanded a full refund, he ended up giving me the «max» he was able to refund which was 100 bucks without the owners approval. I asked where the owner was and he said he lives in California! I got on my phone after leaving and called corporate who informed me the store needed to be the one to refund me the money, so for weeks after that Ive been playing a waiting game with corporate by calling and waiting for a response from the store and have gotten nothing. I just called the store back on 7÷20÷12 and demanded the contact info from the owner who the manager would not give me right away without getting my contact info first. I gave it to him and later recieved a call back from him with the owner, «Robby’s» number. It was an atlanta area code. I was also informed by the manager that the owner had not previously been informed of this catastophe when I first came into the store for a refund. When I called the owner, he was very sarcastic to me, saying I got the manager in trouble for even giving me any kind of refund at all bc this was not «his» policy. He was telling me that he has on audio and video evidence that I got what I ordered which is not true bc I told him I called the store and spoke to the girl before I even ordered the fruit display and she said she had notes in the computer of exactly what I wanted as far as the color basket and details to when and where it was to be delivered. I told him he better have all my phone calls recored with that girl if he even recorded our convo at all, which he cant legally even do without notifying the customer first. But it doesnt even bother me bc I know if he actually recorded the conversation then his claims would be proved wrong that the girl never guarenteed me the basket in the picture, which she ABSOLUTELY DID! She even told me to look it up on the website to show me exactly what it looked like! He told me that if I disputed the charge with my bank as well, that almost every time they win and that he’d hit me up for the fees he’d have to pay in order for me to dispute it. I told him his threats dont phase me bc I know he doesnt have anything on video or audio that would safice. And I have written testimony by guests even from my wedding about the «Centerpiece». He told me it is not his policy to give any kind of refunds and I should read the small print on the website, it says «the Baskets are not guarenteed,» when I told this to corporate she said that was wrong that it states the baskets may vary but the fact i called in the order and was very specific that there was no reason why I should have gotten anything less than what I ordered. She also said he was not following company policy which is 100% customer satisfaction. This owner truley sounded like a nut job, he was laughing at the fact I was in tears over what his store delivered me for almost 300 dollars and it was complete GARBAGE! I told him I wanted to see this documented footage he so call had to show him what I was talking about and he said next time hes in town I can see it, so I asked him when that would be and he laughed and said he doesnt know! AWEFUL EXPERIENCE HERE!!! STAY AWAY FROM THIS LOCATION!!!

I wish it were possible to give zero stars — this place has been a NIGHTMARE. I’ll take this in steps:
(1) Went into the store a few days before Feb 14 and placed my order for Valentines Day — I was having them delivered to an office and was told by the lady that they do office deliveries first and it would be there no later than 1:00pm.
(2) 3pm rolls around and nothing had been delivered. The person they were for left their office at 4pm so I called to ask what was going on. I was told they they had «overbooked» everything (what HORRIBLE customer service).
(3) They said they could deliver them to the person’s house if I gave them their address and they would be delivered by no later than 7pm. 8 pm rolls around and NOTHING. They end up CALLING THE PERSON THEY’RE FOR AND RUINING THE SURPRISE… only to tell them «sorry, we’ll be there by 9pm»
(4) 9PM — no delivery. They called again and said they’d be there no later than 10:30pm. The person stayed up until 11pm, no delivery, called Edible Arrangements twice WITH NO ANSWER… and never got their delivery.
This place has been absolutely HORRENDOUS and I will NEVER ever deal with them again. I’m not out to sabotage business, but I will be sure NEVER to recommend this place to anyone I know.

Update: A day after this review, the good folks at Edible Arrangements Corporate sent me a nice letter offering an apology and asking for my contact info, with the promise that «someone from the store or this office will be in contact with you soon. Plus 2 stars!
Replied quickly, but I’ve never heard from them since. Minus 2 stars.: (