Credit Union of Georgia

I used to work in baking and was an Assistant Manager at two different regional and national banks so I understand more than most what it takes to run an effective bank. Everyone I have ever come in contact with here has been so exceptionally rude it blows my mind. Most recently, I was making a deposit and walked up to the door at 5:02p (they close at 5:00p) and there was a man standing at the door just looking at me as I knocked and asked if I could just drop off one check. After no response, I walked to the night deposit box. A minute or two later, he let two women out and I tried to ask again if it was too late to make a deposit, and he looked right at me and shut the door. I just can not imagine ever ignoring someone so loudly. At both banks I worked for, we left the doors open 10 minutes after the «closing time» to allow anyone with clocks or watches a few minutes off to come in and do their business. I think this is a very basic common curtesy. And just to add insult to injury, when I was walking back to my car I turned around and saw the man mimicking the way I walk to the other branch employees. I have never been so disgusted by the service of any single place in my entire life. If I ever treated clients like this as a manager I would have been fired immediately, and rightfully so.

Too many problems of late, was good several years ago; but lack of keeping up with technology and fact that customer service has gone south beginning to feel like a big bank dino — think I will start looking for better and they can deal with losing 1.2M in accounts gone.

I was excited about joining the credit union, but it has been very frustrating. My debit card keeps being declined even though I have plenty of money in my account to cover my purchases. I can’t figure out what’s triggering it. This is happening over small purchases (mostly under $ 20) that are made within 10 miles of my house. And they are normal items, like groceries. Sometimes, I get an automated call that asks me if I made the charges and turns my card back on if I say I did. Other times, I have to wait until the local branch is open and take time off work to go deal with this because they’ll only take care of it in person. It’s happened so many times that I am leaving them. I haven’t had any money all weekend because my accounts are shut down and they don’t have weekend hours. The only people I’m able to reach by phone work for a contracted company that has no authority to help me with this.