Dollar

Be aware that if you go through a toll location that does not have a both it is a $ 15.00 fee each time. I did not realize this when I rented. Enterprise did not do this when I rented from them, they simply charged my card the fee.

RENTER BEWARE! You have to make sure you look at your contract twice before you leave this location. These people are RUNNING A SCAM! They add charges and then make it almost impossible to remove them afterward. If you try to take care of it when you return your car, you’re probably going to end up being late for your flight. Hopefully other companies at this airport aren’t doing the same thing. Good luck, hopefully you have a better experience than me

Do not rent a car from this company. I didn’t read reviews before I did, and that was my first mistake. After arriving at the counter, I was told that because I was using a debit card, they would need to run my credit… for a rental car. Upon running it, I was told that my credit score was not high enough (although I do not have a problem with my credit score). When I asked what can I do? I was told my husband could be added, and they could check his credit. His credit was checked and approved. We rented the car, and was directed upstairs to get the keys. The «customer service» associate told us to find the compact cars and pick the one we wanted. We drove to an exit gate, where a woman looked for dents, and recorded the mileage, and gas level. Later I night I noticed that we were charged almost double what our reservation amount was, and it was because they added my husband. We were never told there was a fee. I truly believe that they said my credit score wasn’t high enough, just so they could add the additional fee, and make money. The great deal that we booked online, ended up costing us more then other companies. Do not rent from them. They are shady.

Worst experience ever with rental car company.
Checked in to get my full size Suburban for 7 passengers and they were out and gave us a smaller size Tahoe with no luggage capacity.
They promised to call when a Suburban would be returned the following day. They never called and we ended up calling the national number 6 times.
They also gave us a local number which we found is bogus because they have no direct local numbers.
Customer service was pathetic. We eventually called roadside assistance and spoke with rep named Deanna who was very helpful and the only thing positive about our experience with Dollar.
BTW, don’t fail prey to the tactics at the airport counter for insurance upgrades.
Won’t rent with Dollar again.

Worst customer service ever! This is just a money hungry large corporation! We got a flat tire when we left the airport. We didn’t make it to our hotel. Customer service told us we had to pay for it because it could be our fault. Yeah right! The employees were so rude when we finally got back for an exchange 2 hours of waiting later. No customer service and poorly trained employees!

Waited in line for over an hour to get our vehicle!!! One person working and each person is taking about 15 min to check in. Will never rent here again even if it is cheaper!!!

I guess there’s a reason why Dollar had the lowest rates. I made a mistake by renting with them. There was no line when we picked up our car upon our arrival. I had rented the car online and it was under my name. The employee asked if I wanted to include my boyfriend as a driver, so naturally, I said yes because I don’t want to do all the driving. I also bought insurance just in case, and boy, am I glad I did! Anyway, things were going well so far, until I was asked to initial to confirm that I read and agreed with everything. Now, I don’t know about you, but I like to read everything before I sign or initial anything. And I’m glad I did, because I noticed that they billed me for the extra driver. Now, I wouldn’t have been so annoyed had the employee told me that they charge for additional drivers, but noooo, he didn’t tell me. I guess they’re not required to let their customers know of additional charges, or perhaps, we’re just supposed to instinctively know that. Anyway, I had him remove my bf from driving. We left the rental and got our rental.
Now, somehow I managed to get a nail on one of the tires while in Biloxil, MS. The bf put the spare on… in…the…insane.humidity and I called their customer service for assistance. But of course, it would’ve been too easy for me to get through right away. I called and called and called and finally got through. They transferred me to roadside assistance who told me that they’ll replace my car with another one if I drive it to the closest airport. Except, they didn’t have any cars available until later and for me to call later to confirm.
Well, I called them later and it was the same old routine, call and call and call and call until I finally got through to roadside assistance, who put me on hold for over 20 minutes to see if they have a car available. Of course, there were no cars available, which means I’m stuck driving on a spare. Kinda dangerous driving with that from MS to LA, if you ask me. I asked the roadside assistance operator what I should do, to which he had no answer but to tell me to have a good day. I decided to take it to the local tire center to get the tire plugged and drove it back to LA.
I returned the car, which took almost an hour of waiting. Boy, it’s a good thing we made sure we gave ourselves plenty of time to catch our flight! The lady was smiling and friendly to me until I told her about my tire situation and how I got it plugged, to which her expression did a 180. She had to get another guy to help us, as she’s not trained to handle my case. Anyway, the other guy told us that we weren’t supposed to get the tire plugged because it’d be dangerous for the other person should something happen to the tire. I was supposed to have gotten the tire replaced and paid for it out of my own pocket. Really? That wasn’t what I was told my the roadside assistance. I told him that I bought insurance, to which he then said that it’s taken care of. I then asked if I could get reimbursed for the out of pocket money I paid for the plug. Of course, he said that I’d have to handle that with my credit card comapny because that’s not his concern. By that point, I’ve had enough. I just wanted out of there.
Never again will I rent from Dollar. They didn’t tell me that adding an additional driver was going to cost money. I had a very hard time getting through to them and when I did, they put me on hold and then couldn’t help me. They weren’t able to reimburse me for getting the tire plugged. So overall, they weren’t able to help me with most things and I was very unsatisfied with my overall experience.

Worse customer service ever. We had a car reserved and arrived before midnight and the woman stated they did not have a car for us. I asked nicely how this could happen since we had a reservation and asked if she could help us. Her response was «my pay scale isnt high enough to deal with people like you». My jawed dropped. I asked again nicely if she could help us secure another car or transportation. She then handed me the manager Ryan Rivers business card and told me again she doesnt get paid enough to handle people like me and told me to call the manager and that he probably would not answer. Again another rude remark was made telling us «good luck on getting where you need to go». I called the manager that night and 2 more times the following day and no answer and he did not call me back. We had to spend $ 50 on a taxi to get to the hotel and then get a rental car from another company the following day. Good customer service would have tried to get a car for us from another company or arrange for a car to be delivered to our hotel in the morning and pay for the taxi. Worse experience i have ever had with a rental company.

I rented a car from dollar because I had to rush into town for a funeral. HUGE MISTAKE by not researching the company first as they have a history of a bad reputation. They are the worst. The price that was given to me online was of course way lower than the price they told me would be my final total, which at first was fine. Due to bad weather my flight was rescheduled so I extended my car reservation. I called and had it changed and made sure they gave me the final total with fees and taxes included. Upon returning the car of course the total on my receipt was not what they told me over the phone.
I went to the desk as instructed to ask about the discrepancy. I asked if I could have a detailed print out of my bill as the receipt was full of abbreviations that only employees could understand. The woman said «This is detailed, I don’t know how much more detail you want». I asked her if she would review the receipt with me and explain where that extra charge came from. She mumbled and barely explained and didn’t seem to truly understand it at first, then she tried explaining and I wasn’t understanding because of her wording. She had a serious attitude and when I tried explaining it back to make sure I understood she said, «I don’t know how much more you want me to explain it to you.» The conclusion was that a fee had been lied about and added at the end and she could care less about it. Then she turned around and started ignoring me to basically tell me that she was done with me. I asked for a manager and she said, «He is dealing with someone else, you gotta wait till he gets back down here.» Mind you she attempted to call him and he didn’t have his phone so he would have no way of knowing I was waiting to talk to him. There was no line behind me so her running to go and get him wouldn’t have been that hard. The whole time her coworker who was doing nothing but lounging against the counter and listening to our conversation just stood there when she could’ve gone to page the manager also. They did not care about their jobs at all and seemed like they had better things to be doing — mind you these were grown women.
Overall Dollar tacks on extra fees and lies when you ask about them up front. Their employees are rude and incompetent and come from the bottom of the barrel. They are useless. Don’t rent from here. You aren’t saving a dime and the «customer service» will only ruin your trip.

Quite literally met one of the rudest people to be born on this Earth. Self entitled girl with braids who basically told me that her mistake with my rental was not her problem, interesting way of looking at customer service? I usually only take time to write positive reviews, but this young woman was an absolute bitch. Would never return to this or any dollar rental car service if this is the ridiculous and terrible associates they hire.

Dollar has a new location located at 600 Rental Blvd within easy walking distance of the baggage claim at the New Orleans airport. We arrived fairly late in the evening and pick up our bags at the Southwest baggage claim and walked down a smooth pavement to the rental car locations. At the Dollar location, our attendant was extremely friendly and helpful. She directed us to our car on another floor. We easily found our car a Ford Fusion and the attendants were helpful in directing us to New Orleans downtown. Our car had good mileage, but pretty poor visibility in the rear.
In our return, it was very smooth. Overall, we were pleased with the service here.

Rented a very nice car at the New Orleans airport when we returned it today I stopped directly across the street from the rental return at the Shell station and filled the tank. When I returned the car they charged me an additional $ 9.29 saying I was required to supply them with a receipt for filling the tank. Total Rip Off!!!
When I brought this to the staff’s attention and told them I was not informed of this requirement they said I had signed for it and informed me that they would not sign anything they had not read. Perhaps they should try renting a car when exhausted from a long trip.
This sounds like a very sneaky way to turn additional profit.
So watch out for again another additional sneaky charge!

Exemplary service! I was all-​around impressed from beginning to end.
Shuttle:
At the New Orleans airport, all of the off-​site car rental shuttles are located in parking spaces in the main level of the parking garage. All car rental companies are located in the same offsite lot.
As soon as I found the Dollar Rental shuttle in the parking garage, a driver named Ira escorted me to the Dollar Rental lot immediately. He did not make me wait until he filled the shuttle with other passengers. He carried my bags for me, drove smoothly and was very polite.
Pickup:
Once onsite, I was the only customer and was assisted immediately. Dollar Rental has an automated Driver’s License reader and touch screen for the paperwork portion of the process. While the automated «paperwork» was being completed, another employee pulled my rental car around front. The entire process from departing the shuttle to being inside the rental car took five minutes. Unheard of!
Car:
I reserved an economy car. It was in good condition. It was one of the new energy saving cars and I did notice the car rolled back a bit as if it were a stick shift if I did not keep my foot square on the brake. But other than that it was great. Most economy cars do not have automatic locks but this car did, plus it had Sirius radio.
Special Surprise:
On my way to return the car, my GPS didn’t recognize the 100 Rental Blvd return address as indicated on the receipt which made me nervous since I was running late to catch my flight. Lo and behold, the directions to the rental car return area were securely fastened to the passenger side floor mats in large letters that could be read from the drivers’ side seat. Ingenious! This was very helpful and unexpected.
Return:
The return process was simple and easy. Note: you must show your gas receipt upon returning the car.
Shuttle and big kudos:
As I mentioned, I was running late and I was concerned I would miss my flight. The shuttle pulled in as soon as I had returned the rental car and I informed the shuttle driver, Kenneth, of my concern and even though he thought I would arrive in plenty of time, he took my concerns seriously and insisted he would get me to the airport in time to catch my flight and he drove without hesitation and without making me wait for additional passengers. In my opinion I was cutting it close and Kenneth definitely assisted me in catching my flight on time and I am very appreciative!
Superb job by all!