Delta Airlines

Flying with Delta has not been a very pleasant experience. Coming into NOLA, our gate changed 3 times! With no real notification and all alerts notifying the change were recieved later that afternoon after I was already at my destination and off the plane. Leaving NOLA to LAX was also frustrating since we had to wait 30 mins just for a Delta associate to come to the kiosk to check my bag. NEVER AGAIN.

Flight delayed with no announcement or explanation. We’re going to miss our connecting flight and probably won’t get home tonight. No one at the counter really seems to care. We’re stand by on a flight that gets in about midnight – 6 hours late. Or else stuck in the airport over night. A little compassion and apology would be helpful.

Great airline. love to fly with them.

Soooooo Delta often gets a bad rap, but hey… we have a super small airport (i grew up as a LAX brat). Delta has never done me wrong. After Hurricane Katrina, I’m super laid back, so I give people and businesses a break now… more than ever.
Guess what? I end up having a great experience. I like Delta because they go where I go, they deliver the Pirate to and from his Boat and it’s super easy for pick ups and drop offs at the New Orleans airport.
I have a couple of tips that work for me and for the Pirate when he travels. People don’t use the porters like they did in the old days. I do! and I tip them very well! I skip the kiosk, the lines and with boarding pass in hand, I go straight in to security. I even ask in the nicest way, if they can priority my bag, so it’s one of the first ones off the plane. Most times they do, if they don’t oh well… at least I gave them a real tip they deserved and a laugh, with my crazy talk. Leaving early in the morning? grab your breakfast at home or on the road, the Terminal has highly overpriced food and snacks… if you must, splurge for water, coffee or juice.
Smile, it’s not all that bad.

Most airline bashing is from novices and people who can’t be pleased by anyone. Delta and its staff at MSY are excellent.

Just arrived at the airport in New Orleans. Personally, Delta has to be my favorite airline to travel with. While I have had hiccups with this travel company, Delta has handled service issues with more grace and style than American Airlines or other airlines I have traveled with.
Would I use Delta again, definitely. And I am really excited to see what New Orleans has to offer.

Great experience, friendly staff, informative pilot. Flight wasn’t full, pilot encouraged us to spread out and even pointed out landmarks and attractions to observe as we made our descent into LAX. Staff on board were conversational and made suggestions for our final destination. Staff was not stingy with onboard amenities. Overall a very pleasant experience

This isn’t one of Delta’s better locations. There’s no SkyClub and only a few gates. For some reason, if you are early into NOLA, there’s no one working. Additionally, full flights going out have some of Delta’s worst gate agents and they are likely to be the root cause of delays.
I’m not sure why Delta hasn’t corrected their New Orleans issues as Flight attendants regularly complain about the location.
Once you get past Delta, NOLA is a great destination!

I’ve never flown Delta, but finally tried it out on a domestic flight. The staff was great and they were all friendly.
My plane arrived late so to save time everyone’s bag was a complimentary check-​in. Can’t complain with that.
When I got to my seat I was surprised to find out how close the seats in front of me where. That wasn’t fun. They provide complimentary non-​alcoholic beverages for purchase. The biscoffs they give you are really good too!

Flight delayed because attendant overslept at the hotel. Re f ing diculas. Hire some people that actually care about their job. And get rid of the employees that are too important to bother showing up when they are supposed to.

I have flown Delta over the years many times only recently have I began booking first class flights for us. I will not return to economy. The staff from the terminal to the plane were top notch and took very good care of us. We used the new Delta App to check in and get to the gate– it was flawless and easy. Our seats were comfortable, what more can I say? I am spoiled.

Gave us a plane, but no crew to fly it. So… looks like I’ll just have to sleep in Atlanta, miss work, pay for an extra day of parking, starve my pets, pay for extra meals out… getting fucked in the ass by Delta has a lot of hidden costs… never thought I’d long for the days of simply getting delayed 3 hours on United.

Delta and United have been the big brothers of the airline industry for the past decade. Like every other airline Delta merged with another airline (Northwest) in 2008 to grab an even bigger share of the industry. Today there are only three big airlines to choose from and those three airlines control the pricing power. Number of flights got reduced but demand stayed the same so they were able to charge more. Good for them. Bad for passengers who now have to pay more for the same service.
Delta has a rep in the industry as having one of the more senior crews around. With that seniority comes arrogance. A good portion of their flight crews are stuck up and think they are better than everyone else. I have encountered many a pilot or flight attendant at the airport who demanded this or that without a concern for other’s needs.
As far as U.S. flights go Delta is now second only to AirTran for being on schedule. Overall I think Delta is a great airline to fly but their customer service could be much better.

If I can rate this airline any Lower. I would. Not even on the plane yet and their an hour and a half late. The only excuse they can give us is the flight crew is late. Never fly this airline. Customer service is zero.

I arrived to the airport early and when my ticket was printed I saw I didn’t have an assigned seat. They had overbooked their flight by 10%!!! They had to pay 7 people $ 400 each to take another flight. I was one of 3 people that had to wait for the entire plane to board to see if I had a seat. Why??? I don’t get it. I was a paying customer just like everyone else on the plane. So why did we get chosen as the «lucky ones» who didn’t have a seat. The delta desk person would not explain or even talk to us. She just kept her head down and ignored our questions. She waited last minute to see if the missing passengers were showing up. Thank god they didn’t so we got a seat on the plane. I will never fly with delta again and I will make sure I tell every single person I know at the horrible way they do business. I have never had a problem with other airlines such as united so I shall stick with them.

Not bad, complimentary drinks (soda, water, coffee, & tea) They do have alcoholic beverages for purchase with credit cards only. They also provide complimentary cookies (biscoff), pretezel’s and lightly salted peanuts.
Nothing too out of the ordinary, would fly again.

Pushed flight back continuously due to cold rain and provided nothing in return. No food, hotel or even discount vouchers. Still stuck with no promise of even getting home tomorrow. Wont ever fly them again

Doing a pretty good job and occasionally treat coach as humans.

How do you review a particular flight? Here goes.
I travel for a living so I never expect much.
Rode the 7am New Orleans to LAX Delta flight this morning and it was one of the most painless travel experiences I’ve ever had. In 2013? For real?
Reminded me of the way it used to be. Almost expected nuns to pull out guitars and play Peter, Paul and Mary songs.
No lines, attentive flight attendants, and the informative pilots got us there 45 minutes early. Cool guys.
Old School.