A Regal Limousine Service

I bought a 4 hour groupon and called a few times to see what my options were for a Saturday night. They were always very helpful on the phone. A few Saturday nights ago, we decided to book and take a long drive to dinner for my birthday.
This is where it becomes slightly comical.
The driver knocks on the door 30 min early. Im still getting ready so my husband answers the door. The driver asks where we plan to go and asks if we would mind if his girlfriend comes along! Not kidding. We were dumbfounded by his request. We’re both easy going unpretentious people so we agreed. We inform him we plan to take a bottle of champagne with us so he then leaves to get bags of ice for the well. I thought ice would have been in there already but whatever. When he pulls back in, he says he needs to turn the air on to get it cooled off for us. Again, shouldnt this have been done already? We’re all standing in the street while he’s sitting in the back of the limo fooling with the air.
So then we finally get in and notice the door handles are broken and the glassware is dusty. The leather was torn in the back seat and the overall appearance is just not clean or kept up.
At this point, he informs us that his girlfriend should be pulling up any minute. So we wait and wait and wait and now we’re worried that we wont make our dinner reservation. The driver verifies his gps has us getting there on time but I called the restaurant to be on the safe side.
Apparently the girlfriend is lost so we start driving. She catches up with us and we pick her up at a gas station on the way. We asked if the partition can close to give our now double date some privacy.
I’ve never in my life experienced a limo ride like this one. Maybe besides the time the driver was at the wrong hotel and I was 45 min late to my own wedding.
Not sure if I would take a chance to rent from them again based off the condition of their fleet and unprofessional driver.

I used A Regal limousine service to take a few friends around for our 25^th high school reunion. A Regal had the best price I could find. Our driver, Ray, was on time, very courteous and professional. Couldn’t have asked for a better night for the price!

I cannot say enough good things about this comapny and especially Melissa. I was under great stress due to a death in my family but Melissa was very accommodating, professional, and kind, especially during a time when most companies were trying to take advantage of the situation. A Regal Limo actually gave me special consideration which was greatly appreciated and even allowed the use of a Groupon. I would highly recommend this company to everyone and I will definitely use them in the future… Thanks Melissa!

Regal Limo did a very good job. We booked them for our group from the airport to our hotel an back again at the end of our trip.
We were met with a sign in baggage claim and then whisked off to the hotel.
On the way back they went above and beyond by showing up over an hour early so that they could position before the parade.
BUT when I called about that reason earlier in the day, the person who answered the phone just kept saying I booked 1:30pm. Fair enough, but I wanted to make sure they would be prompt as we might have to walk a block or two with our luggage and we wanted to meet them at 1:30pm. He said the driver would call me when he arrived. Luckily the driver was very conscientious.
A Regal Limo was good but more expensive than Riverbend Charters (who we preferred).
If the two employees that I spoke to when confirming my reservations had been more professional, they would have earned another star. But both of them treated me like a nuisance.

This company is extremely unprofessional. We booked a stretch hummer limo months in advance for my friend’s bachelorette party. The day before the bachelorette, they called to tell us we did not book the hummer limo and asked if we can push the time back for pick up. They did not want to compromise despite the fact it was their fault. We have proof we booked the hummer limo and pick up time via email. Now, the day before my friend’s wedding they call to tell her the stretch hummer limo is in the shop. They are very unorganized and unprofessional. Also, their customer service is horrible. I do not recommend anyone to use their limo service.

I tried to book a limo for this weekend. The person I spoke with was unbelievably rude, then hung up on me when he realized I wouldn’t be able to book because he was already booked. Very very rude. I won’t be trying them again.

They didn’t return my message. I guess they didn’t need my little $ 100 bill. Unprofessional.

WOW. Had an amazing service with this Limo company.
They picked me up from Jazzfest twice and also took my family (2 kids and pregnant wife) to the airport.
+Brand new looking SUVs
+They insisted on providing a complementary car seat for our little one
+All drivers dressed professionally in suits
+Great complementary water
+Easy to reach drivers via their cell phones
+Drivers were waiting to pick us up at least 30 – 90 minutes before we were supposed to be picked up so when the kids were tired from the festival, we were able to leave early!
Would give 6 stars if I could.
Awesome service. Thanks for making my NOLA experience less stressful!

I purchased the 4 hour stretch limo groupon deal from this company, and I would not recommend this company to anyone!!! The girl that answers the phone is very rude, and they do not not work with you at all. I tried to upgrade my limo groupon deal to get a limo bus and she wouldn’t let me. I guess they didn’t want the extra $ 400?

I booked the mega limo bus for my daughter’s wedding. They were there early for pick up, the driver as courteous and professional (Don’t remember his name), and things ran smoothly. I would use them again.

I booked Regal for a bachelor party in NOLA for a round trip to and from the airport this past weekend. I was a little nervous when we arrived because I realized I had never called to confirm our reservation I had made a few weeks before. Our driver Wendell was waiting for us when we arrived and we had a great experience. It was by far the best rate I got and the service was outstanding. The car even had its own stereo so we could play music we brought with us. For the ride back he showed up with a party bus which was even nicer than the limousine with leather seats, and even better sound system, and flat screen TV’s playing the NFL games. The ride from the airport to the quarter is a solid 25 minutes so its worth paying just a bit extra for this experience. I would recommend Regal and our driver Wendell to anyone visiting New Orleans.

As is typical, I waited until the last possible moment to make arrangements for transportation from Louis Armstrong Intl. Fortunately, A Regal was able to secure a stretch limo on such short notice. My flight to NOLA was not without a number of delays, but the staff at A Regal was extremely accommodating, even after I had pushed back the pickup time several times. As it turned out, the tail winds were in our favor and I arrived much earlier than I had asked to be picked up. To my surprise, the driver was already waiting for us. The driver was very professional, and the limo was spotless. I will definitely use A Regal again on my next trip.

Used A Regal Limousine Service on New Year’s Eve 2008. After getting a last minute reservation at an excellent restaurant about 40 miles out of town I needed to get transport. I didn’t figure on finding a limo at the last minute but Regal came through for me. They got me a stretch limo for four hours they showed up right on time and the driver (Jeremy) did an excellent job. I would certainly use them again!