Bayside Bed & Biscuit

I’ve been fortunate thus far in not having to board my Great Dane, but the time came this past weekend that this would change. I know several people that have boarded their dogs (labs, boxers) with bayside bed and biscuit and they never had any problems and they (the dogs) all love going there. Well, after my dogs first experience with the staff at bed and biscuit, he will definitely be going back for our future vacations. He tolerated being there better than most danes (it’s common for them to have separation problems), his bath went well and his nail trimming went well. He wasn’t shy at all with the staff and actually sat in one of their laps. Overall, I would highly recommend them to anyone who wants to board their dog.

Love these people –they take such great care of our fur babies. Especially grateful for Charla –best trainer EVER!

Use caution when using the kennel and play group. I have been taking my lab to play group once or twice a week for over four years. Today I went to pick my lab up and he was limping. I asked did they notice it and they responded with yes since noon. It was 5 pm. My response was and you did not call me. I asked for the owner they directed me to the front office. Also, the vet I use and they know this shares a parking lot. The vet was wonderful! He has a torn ACL. I am so upset the kennel/​play group aloud my dog to suffer all day. Will not be returning to the kennel. Definitely the vet! They were great.
I am updating my review because the owner contacted me after a few days. She apologized for what happened. The owner did not make excuses and felt what happened was awful. She is pulling the employees together to go over expectations going forward on how to deal with hurt dogs.

I recently left my 4 month old husky at this facility for 6 days. She had been there 1 time for day play before and seemed to love hanging out with other dogs. During her stay I paid the extra for 3 days of group play and I also got her a spa day. She is perfectly happy and healthy after picking her up. I will use this place again in the future.

I have used them for years and continue to allow them to try to redeem themselves. They do a good job for for or five times then they completely drop the ball. They cancel the appointment the morning of the appointment. They’ve had me come in to pick up our pet and failed to groom them saying «sorry, we were really busy today» … They are outrageously expensive and we are paying for care and service but get average at best. I won’t be back. This is not the place for people that care about their pet or value good service.

We have used Bayside for 8 years. We mostly use for grooming, but have also boarded, and done training, as well as their group play. They are always wonderful. I can tell that they really love my dog and he is always excited when we get there. The last time we boarded, they called me concerned that he was limping. I had forgotten to send his pain meds for his hip. They watched him carefully for us. I highly recommend them.

I am saddened to have to write this review as we have used this resort for over 3 years and we will no longer be taking our dogs there.
In general, I agree with the rest of the reviewers that the front desk is hurried and could be more friendly. However, their care of our dogs is much more important than their client skills to us. So, I must say that the care of our dogs has become sub standard.
After the previous visit out male Lab came home with Kennel Cough. Now I perfectly understand that Bordatella vaccines do not cover all variations of Kennel Cough so to me it wasn’t a huge deal. However, when I called to tell them they had the cough in the kennel they got relatively indignant. And, I wasn’t calling to complain but to inform.
Our 8 year old lab is suffering from renal failure so we have him on Hills K/​D food and tramadol for pain. I measure the food and place it in sandwich bags labelled with the day and time he is to be fed. When I picked him up today there were still 2 bags full of food. Also, I cannot verify they gave him his medicine.
Unfortunately, we can not kennel our dogs at a facility that forgets to feed the dogs.

I have used this place before and was happy with service and facilities. Their services can be expensive but as I said it is a nice place… We have four dogs and a few days ago my father died so we were making rush arrangements to go out of town. We were taking our two oldest dogs and leaving the two youngest at bed and biscuit. Well all I heard was berating from the girl checking us in «you should of brought them in to socialize in day care. Should of brought them into training… She is missing a vaccine you should of got that before now she has to deal with more traumatic of a visit «yeah lady I understand we SHOULD of prepared better for the doggies stay but then again my dad should not be DEAD either
I ended up leaving with my two dogs… My older dogs have stayed there numerous times… But they will not be going back… The front desk girl was just rude beyond belief

Super nice place to take your pup but a little pricey. Good service and it’s obvious the care.

This facility is really nice and bright and sparkly. While that is important and something I look for, I also pay attention to how they treat my dog, her reaction when I drop off and pick up, along with how they treat me.
My dog is happy when I drop her off and pick up. The reason for 3 stars is the mediocre attitude of some of the staff. I say some because when I call to check on my dog they are very, very sweet and thorough. However, when I check in or out, I am rushed every single time. This also happens when I call to inquire about availability. The handlers are very kind and gentle with my girl. :) She has been groomed here and always looks great.
My dog recently had an accident which caused her to be very sick. Since I was going out of the country in 2 days I was nervous about boardiing her because of this issue. While she was healthy when I dropped her off I wanted to share what happened to her so they would know and I was cut off 3 times during the check in. This has happened before (I’ve boarded her about 4 – 5 times) but I have ignored it. This time it really mattered to me. I finally interrupted her and shared it was important I be heard and then she let me finish.
I wish they had people a little less rushed up front. I kind of get the feeling the owner has hired all of their friends or people they know and they don’t take things are seriously as say someone that willingly sought out the job. Just my opinion… who knows if it’s true.
I also find the hours a bit odd. They open at 8 am on weekdays. A lot of other dog boarders start around 7am which makes sense because most people I know have to be at work by 8 and to do this all in an hour plus getting to work is a hassle. I also find the pick up times on Sunday different. The two hour window is fine but 2−4pm is awkward. When we board it’s because we are headed out of town. People like to utilize Sundays as part of their weekend but I can never come back on a Sun afternoon because I have to be there no later than 4. Other places are later on Sun which make more logical sense, as in «get your pet on your way back home».
I do like they are a local business who seems to be doing very well!

A friend recommended this place and I am so impressed! How is it that everyone who has dogs doesn’t board here? The staff is super friendly and very professional. The accommodations were clean and my dog is alive and well!
Seriously, the staff is so amazing. You have to experience this for yourself to understand.