North Hills Family Medicine

My family goes here because of the extended hours. Dr. Musgrave and Dr. Fuller are awesome. Both doctors actually pause before diagnosing, which gives us a sense that they are actually listening and racking their brains to give the best diagnosis.
That being said, trying to book an appointment or get a call back from a nurse is near impossible. We have had several instances where the nurses do not even call you back. Anytime we call, we get the answering machine, have to leave a message, wait, and wonder if they’ll call you back. If they could fix their customer service processes, they would be an easy 5 star.

I came here for a doctors appointment a few years ago and LOVE Dr. Musgrave. He’s extremely knowledgeable and easy to talk to, and pays attention to what you feel when it comes to your care. I couldn’t say enough great things about him. The same with Dr. Fuller who treats my two little boys. I kept coming back because the doctors are great.
Now, with that being said. The nurse practitioners are terrible. They act like they know everything, won’t listen, and dismiss you when you have questions.
Office [front desk] staff is *far* sub par even on a good day. They aren’t friendly or knowledgeable. They mailed my 5 year olds medical records to a random person who they assigned as his guarantor, simply because she refused to listen to the spelling of my last name. They seemed uncaring and unconcerned when I was upset that sensitive information from his visits was being sent to complete strangers. I am given the run around when I inquire about billing, and they’re rude when you call for an appointment.
It’s unfortunate to have such wonderful doctors overshadowed by the monstrosity that is the front desk at this location.