Miles Automotive

I have been dealing with Mike Miles for almost 10 years and he has always treated me right. His pricing is very fair and he doesn’t try to up sell you on service. I highly recommend Mike.

I have used Miles Automotive for years and have only good things to say about this company. It sounds like there was a communication breakdown between the customer and Mike on the last post. I have my own business and know this happens even with the best intentions. Miles has always stayed late to help me with an issue, and they have always delivered the best service. I have had the brakes replaced on my BMW, tune ups and inspections at Miles. I have always been satisfied. I encourage anyone reading reviews online to consider that it is 10X more likely consumers write negative reviews than positive ones. That is why I feel compelled to sign up and write a review for this local business.

I usually try to refrain from writing negative reviews of small businesses, as I prefer to give them my business. Unfortunately, when a small business owner tries to rip me off, I feel as though it’s my fiduciary duty to inform others, so they won’t have to experience the shitty service as I did from Mike & Erik Miles.
Miles Automotive is a small gas station, C-​Store, inspection shop, and half ass mechanic, all rolled into one. Seeing as though they’re the closest shop to get my vehicles inspected at, I’ve opted to take them to Miles. Are their prices cheaper? No. Are they friendlier. Hell no! I could go on and on, as far as the bad taste in my mouth due to these inept morons, but I’ll simply leave this review to one circumstance:
I took a BMW in for a state inspection, in which it passed. Since the car has an out of state title, it also needs a «green sheet» to accompany the title, before it can be registered in the fine state of Texas. They gave me a sheet, but it was only the inspection sheet, sans the «green sheet.» Unbeknownst to me (new to Texas), it was incomplete. When I inquired where my «green sheet» was a few days later, when I found out they were in error, Mike Miles {perplexed look}, said, well, you need to bring the car back in, and we’ll have to re-​inspect it. From there, it got ugly:
Me: So, I have to bring the BMW back in, and have *you* re-​inspect it, because *you* forgot to give me the green sheet? Not to mention, I paid for the green sheet (receipt in hand).
Mike Miles: {Took a second, or twenty} Well, yes, you need to bring the car back in {speaking softly, and slowly, like someone with special needs would do} so, I can re-​inspect it. Oh, and it will be another $ 40.00.
Me: The car is sold, so it can’t be brought back in.
Mike Miles: Walks away. I guess customer service is not his strong point?
Next day– I call the Texas Department of Transportation. They indeed inform me that I do have (30) days to have Miles provide the necessary green sheet. Oh, and they confirmed that the car does not have to come back in, and they gave me the number of a field investigator if he doesn’t cooperate.
Mike Miles saw it my way. Oh, and not as if this is important, but since I generally just wrote the checks to «Miles», which is short for Miles Automotive, I guess he took that as permission to take the check to my bank and cash it. Tisk tisk, Mr. Miles. Petty as it is, this is tax evasion.
My opinion: Mike & Erik Miles are filthy white trash, and will lie, cheat, and rip you off in a heartbeat. One small business I’ll NEVER frequent again.