Grout Worx

Called Chris for replacing some caulk that I thought was my leaking issue. Instead he immediately noticed the previous owner installed the wrong materials. He ripped out a few tiles and showed me the problem, set it up to dry, returned a few days later and finished the job. A small job turned slightly larger, but now our shower is right and not leaking. I was expecting the extra trip and work to cost a lot more and gladly would have paid it based on how great it looks. Instead Chris didn’t increase the price much at all. He said he just wanted to get things right for us.
Definitely went above and beyond and the results far exceeded my expectations. Highly recommend Grout Worx. Fast, affordable, and done right.

Follow up — a year later. DO NOT waste your time with these guys. My grout has been in horrible shape. It is like they put a colored putty in there — it has come apart, peeled away, and my shower is a mess. I would have been much better off doing nothing to my shower.
So figuring they would stand behind their work, I called them. Call #1 — Chris said he would get by for a look. Never called again, never came by. Call #2 — Left message with his father. No return call in three weeks. Call #3 — Left message with the father, got a ridiculous sob story about how the Uncle was trying to take over the business, and that is why Chris wasn’t getting back to people. Huh??? Email #1 — Chris responds with this, «I am sorry I just can’t help you, but I just don’t have any free time, and Dallas is just too far out for me at this time».
Now mind you, I offered every step of the way to pay Chris to get my shower right. So I wasn’t looking for a handout. But as best I can tell, Chris will come to Dallas, take your money, do shoddy work and return to Tarrant County. He will not however, come back to Dallas to inspect, repair and correct his work. That is simply «too far out (away)» for him to travel. YOU HAVE BEEN WARNED — stay clear of this business. The final product, and future followup will wholly disappoint you.

Chris did some grout repairs for me and seal. He did a great job. It’s good to see that we still have great small business that care about the customer. Chris had injured his foot and he still came to my home and finished the job.