Diamond Pools

Very responsive. Friendly and professional. Fixed my pool timely and accurately. I would recommend and would use them again.

I called Diamond pools for them to come and and replace the motor pump. I was told a technician would come out on Wednesday and would call before coming out, however they didn’t show up or call. The next day the owner called me and apologized for the mis-​communication and had a technician over within 1 hour of his call.

Will I continue using Diamond Pools Yes. BUT, I’m giving 4 stars with a 2 Star review. I know how tough it is operating a family business. We have an older pool in one of the higher end areas in Fort worth. Which means we have a lot of maintenance but need a professional job. Sadly we really never got to enjoy the pool vs. fixing it and or cleaning it. We did however get an aswsome pool/​sauna heater installed by these guys, which was very professional! 5 stars.
I’m not sure what the issue has been, but I explained the pressure and the flow of the pool and the jets not sweeping/​circulating the pool properly from the get go. They offered suggestions and gave me wishy washy answers. As, they were just looking for the quick fix and not wanting to get into lengthy or hard jobs, at least that’s my impression.
Recently, we called them to clean the pool because we were putting the house up for sell.
They noticed the pump wasn’t working, so they contacted me. I was like yes please fix it we are selling the house. They fixed it and asked me if we wanted the filter cleaned, I said yes go ahead.
Well they cleaned the filter and fixed the pump, and cleaned the pool. Well we had pictures taken to sale the house, and we noticed murky water. BTW we are living in California selling the house in texas, so this is al via phone. So I contacted carlos and asked why, and texted the worker. I get a response that well the filter hadn’t been filtering properly due to a cracked manifold and a broken grid, on top of the pump not running.
But we did asked that the pool be cleaned, and come to find out they do have a machine/​tool that gets sand out of the pool, that they could’ve used. I also brought up the fact again that the pool just doesn’t seem to circulate/​sweep the sand off the steps properly.
Now this is after three years of using these guys, and now he mentions they could change the jets to get more flow out of them potentionally. I was like Wow, how come we haven’t heard this before.
So the reason, you did not get 5 stars, is the fact that I felt like I kept on having to do the following up. This pool really needed the assessing from yall, to fix any/​all problems from the get go, so we could enjoy this pool. It is a business, and we were willing to pay the money to fix any and all problems/​concerns with the pool. Which in return is money in yalls pockets.
I by no means, am a pro when it comes to pools, I depended on yall for that. I mean I figured yall would come out assess the pool, fix this and that, ask us is there any concerns of yall with the pool, yea there is this and that issue, all right let me throw you some hypotheticals and give you some options. Instead its been a long process on getting things fixed on this pool, and now we are selling the property.
Carlos is a trusting guy, and would still recommend this company to anybody, but once again I drew the short straw.

These guys are fantastic! They come service my pool once a week and it has never looked better. If by chance they are running late they always call and let me know. The pool guy that comes out is very nice and very helpful. Very reasonably priced!

Returned calls promptly. Kept us informed of the progress. He had our pool heater fixed before the other company I called three weeks prior to him had even given us a price.

I don’t know why I haven’t already reviewed my ‘pool guy’, but when I saw someone review theirs recently I knew it was time to spring into action.
Diamond Pools is a family business owned and operated by Carlos Pizarro (and most likely his wife, at least for the ‘owned’ part, since I’ve never seen her cleaning my pool!). He’s a family guy who’s very friendly, reliable, polite, and has a strong work ethic. He shows up every week on the same day and at about the same time of day (barring unusual circumstances — like heavy rain or some event that makes everyone’s pools filthy and in need of extra attention). He takes care of all the maintenance the pool needs and cleans the filters on a regular basis. If there’s any kind of problem with the equipment, he’ll let you know and can make the repairs.
Carlos is a real nice guy and is the kind of person you can trust on your property. If you’re as particular as I am about who comes and goes at your house, give him a call. I think you’ll be as pleased as I am.