H&R Block

I’m writing this review based on two experiences I’ve had. The first (which was actually my first time getting taxes done last year) was WONDERFUL. The lady was quick, efficient, helpful, and I felt confident in her abilities to do my taxes properly. She was one of the senior tax representatives. Five stars!
This year, however, was the exact opposite of my first experience. I was given a tax representative that was doing taxes for the first time (I was her 3^rd customer), and the process was painful, slow, and altogether unpleasant. She mumbled quite frequently so I would have to ask her to repeat herself multiple times throughout the session. She also had to ask another employee for help multiple times, and when that employee then became busy with her own customer, I’m afraid she may have fudged some things because she could no longer ask for help. I was not feeling very confident about the process.
There was also a point where I felt she was condescending and patronizing. She asked what I claimed on my W4, and I said I didn’t have one, (as in I didn’t have one with me), and she looked at me like I was stupid and said, «You HAVE a W4.» Luckily, my sweet guy was with me and explained what she was talking about. I had never filled out a W4, my employer had done it for me so I was a bit clueless but still did not appreciate the attitude I was presented with.
I had scheduled back to back appointments for me and my significant other, but after waiting for half an hour and then making it past the hour mark when we finished my taxes, we decided to cancel his appointment.
I’m rating 4 stars because my first experience was so great, but I would rate my second at 1 star. If you schedule an appointment, definitely ask for a senior tax rep, because you can request who you get.