The Home Depot

Never coming back here.
It’s been a LONG time since I’ve gone go Home Depot, but my fiancée wanted to come here… To get a grill… We bought the grill which was easy to just go pay the cashier … The cashier didn’t unlock the grill for us, we had to go around ALMOST the whole parking lot looking for an assistant to help us out so we can get the grill we had already paid for!
I went inside like 3 times to tell the cashier and she didn’t do anything about it!
Until I had enough and I had To go to the manager which was too busy for me… a cashier went outside to unlock the lock and help us get the grill.
Not only that but what made it more frustrating was that the cashier that checked us out couldn’t even step aside to go unlock the grill…
Seriously???
We should have gone to Lowe’s.
Avoid this place.

Horrible customer service when picking out some paint today. Not only did he have a terrible attitude towards my father and I the entire time, but the real cherry on top was when we were deciding what finish we wanted and we were leaning towards the cheaper one he responded with such a sarcastic tone «Really??? It’s the difference of a happy meal». Never have I felt so disrespected, we went in to find something that would fit our budget and instead I felt like we were being bashed for it. Very unhappy.

This was back in November-​ish 2015.
My kids were misbehaving in the nail isle so i was scolding them about the dangers of the items and that the ground is slippery.
I Also pointed out that there was a camera watching them and said we could get kicked out if you continue to run around etc. (just to caution them a lil).
Then one of the employees started to tell me that im opening a doorway to the devil by telling them that?
I looked at him like he was bat shit crazy!
My children and I then walked into another isle aNd he followed us! He looked of Spanish decent dark hair kinda mid to heavy set about 5’7. He started telling me about the bible and how i shouldn’t scold my children! WTF!
I come from a church going family but he was just Out of line telling me i shouldn’t scold my kids!
My kids were more scared of him following us at that point too! I scold them for their own safety and caution.
I mean hello this is Home Depot not a playground! They could get hurt!
I seriously wanted to scream my head off at him, instead i got what i needed and left! I usually walk around and shop for things we night need etc. but he was just so weird! I was scared like he might be serial killer crazy!
I just had to post this encounter up. I can not forget that weirdo!
I was also surprised there was no other employee around that i would hope would witness what happened. It was pretty scary.

Walked into this Home Depot with a tile sample and was looking for the box of tiles that matched the sample. I approached a very disgruntled employee and asked him if he could scan my item to find out how much and where it was in the store. His immediate and harsh response was «I can’t help you, I’m with a customer.» I quickly responded, «well okay can you point me in the direction for someone who can help me?» He snapped back at me «No! I am helping a customer!» I replied, «well am I not a customer either?!» He promptly walked away and showed absolutely no respect for me. I was so close to walking out and going to Lowes but I had already picked out my tile that I wanted and I didn’t want to have to start all over again. I soon found another employee who was very helpful and provided me with 5 star service.
I don’t normally write Unilocal reviews, but this situation really pissed me off. How dare you say that to me. It could have taken you 10 seconds to find another employee to help me. You almost costed Home Depot an large purchase and I will no longer be using this Home Depot after this.
I should have gotten your name and employee number to tell your manager.
To my fellow Unilocalers, Stay away from this Home Depot.

I have been to this location many times and have had everything from the best service imaginable to no one to be found. This location is always clean and well stocked. The staff is friendly and helpful and when they don’t know something they can normally find someone else in the store that does.

Steve in lumber helped my wife with awesome service! She was building a planter box and offered good advice and cheaper alternatives to what she had planned

They took down all the signs on the aisles! Aisles are still numbered, but the signs that indicated the items to be found on the aisles are gone. The associate told me they did that because «everyone just uses their smartphones to find their item». No thanks, I don’t want to push my cart with my daughter, while searching on my phone for the aisle. So the nice associate points me to aisle 16 for my screws. I get said screws, and wanted to check out their childproofing stuff. Begrudgingly, I pull out my phone to search
for the aisle location. It was pretty easy to do, but IT WAS INCORRECT! I just can’t even… Lowe’s, here I come!

Nuts, bolts, and everything else you need. Customer service sucks, but what do you expect. Go to Ace if you need someone to hold your hand while you buy supplies. Cheapest energizer «AA» batteries in a 48 pack

All I can say is that this Home Depot is managed poorly. I will try to avoid this location at all costs. This past weekend I needed 5 cedar pickets to repair some fencing. After I finally found the location of the cedar pickets (far away from the other fencing supplies) there was not an open bundle and a forklift was needed to reach the pickets. I found an associate and told him what I was after. He pointed me to where the pickets were sitting and proceeded to walk off. I got rather angry at this point and told him I know where the pickets are but I need someone to get a lift and lower them to floor level. The associate took about 5 minutes to find somebody who could actually operate the lift. While the associate was lowering the pickets, a manager came by and asked him why he wasn’t fulfilling an order. Those words really ticked me off since I was being helped at the time.
A few other things that bother me about this location is that you can’t walk around without stepping on an illegal alien. Also, the store is so cluttered with items at the front of the store it is extremely difficult to even walk down the isles.

Good locación and selection. Never had any issues.

On Saturday, March 28, the busiest gardening weekend of the season, the tool rental department had one man working there. We had to wait nearly an hour to rent a core aerator. They have 3 cash register terminals and just one employee working. The line was going out the door!

This HD is the worst! I was waiting at check out area to get someone help me load heavy item in the car for 30 minutes. Cashier called three times in 15 minutes, NO ONE come in at all.

30 full minutes of waiting to have two pieces of 2×3 cut. The actual lumber associates were busy loading a contractor’s truck, but every single other employee I tried to get to help me just pointed to them and said «you have to wait for one of them.»

Too bad you can’t give negative stars. By far the rudest staff I’ve ever encountered. I understand when you’re short staffed, but your response should never be «I’m the only one here, so you need to wait». Rude cashiers as well. When I inquired about the appliance sale of 10% off, the cashier argued with me that it wasn’t valid on the stove I was purchasing and he told me «well I can’t help you so go to customer service». Shame on you Home Depot for having a staff that obviously was never trained in customer service.

Coming to this particular location for years, in previous experiences here I have noticed minor racial inequalities. But on my most recent visit it was quite blatant. I had already paid for my order, told them I needed someone with a forklift to drop the pallet so I could load my truck. I stood outside nearly an hour waiting when a Hispanic man arrives, went inside the store and made his purchase the same as I did, came back outside, the forklift driver that ignored me for an hour came out and dropped his pallet, loaded his truck and sent him on his way before he even acknowledged I was there. If you’re not hispanic, it’s obvious that you are not there to purchase products to work for a living and therefore you are not important.

This review is specifically for the tool rental department.
Pros: The Penske truck was really new and very clean. When we got it, it only had 200 miles.
Cons: I arrived exactly at 2pm (my scheduled pick up time). Initially, the employees couldn’t find my appointment despite my providing the receipt and confirmation number. I even had a voice mail from the day before when the company called to confirm my appointment. Once they finally found my appointment, 45 minutes had passed from my initial appointment time. Then they had to call the help desk because it was 45 minutes past my appointment time and the computer would not allow a late check out. This made no sense to me because I was renting the truck for 5 days. What does it matter what time I wanted to check out? Plus, I did arrive on time. The truck they were trying to assign me wasn’t actually available. So then they had to get another truck. When it came time to pay, I discovered the quoted price didn’t have tax included. It would have been cheaper to go with Budget. Plus at Budget, they rent trucks all day so they process would have been faster. As I stood at the counter, I kept getting angrier and angrier. At one point I knew I must have been near hyperventilation, because an employee told me to «breathe» and demonstrated how I should slow my breathing down. By the time it was over, I had spent an hour there. Worse, once I got home, I realized that they had gypped me on gasoline! The truck was missing ¼ tank of gas (approximately $ 34). Even worse, on the way to our destination we encountered a thunderstorm. There was a malfunction with the truck that let water seep into the cap. My left shoulder and items in the middle were soaked.

I don’t usually frequent Home depot, I’m a Lowe’s fan but they had what I needed at the price I wanted to pay.
I just purchased a new grill and that establishment did not have a cover to fit as it will reside outside and my patio is not covered. I shopped both online and in person and Home depot had one that would fit at a good deal.
By me not shopping there a lot I had to figure out how to find what I was looking for. Fortunately one of the associates with the orange apron in was able to direct me.
I was able to get the cover and check out. I returned home and immediately installed it on my grill and it seems of good quality. Only time will tell.

Home Depot staff is always very friendly and eager to assist. I was greeted at the door, given a sales flyer to begin my journey.
This store is clean and bright with everything easily available .
The access off I-​10 is very easy.

Found my flowers pot in Home Depot .come here to get the sprinkler, end up got both.

If you are not handy in any way, shape or form, then you should still come here! They do offer installation services. In our case it wasn’t really worth the money ($ 100 to install a $ 70 disposal — no thanks), but if it is something major or you have the dough to blow, then go right ahead.
I really like their gardening section here. The selection is good and we’ve found things here that we didn’t at any of the major nurseries in town — like our pineapple plants. They have a good stock of feeders for birds and squirrels as well as patio furniture.