The Gown Gallery

I had an absolutely horrible experience with this place. I called to set up an appointment to to try on some bridesmaid dresses because the bride wanted to get our preference. I was met with nothing but arrogance and rudeness. I was told that I could only make an appointment if I was 100% sure I was going to purchase a dress there. I explained that if the bride decides on a dress that is available through them I would definitely purchase through them but I can’t guarantee that because I don’t know what dress the bride will choose. They then told me I wasn’t allowed to make an appointment. Horrible horrible customer service.

Gown Gallery was my life saver. They altered my wedding dress the week of my wedding. I had a bad alteration experience with another bridal store and Gown Gallery came to the rescue when I called frantically expressing my concerns. They made me feel beautiful in my wedding gown and I can’t thank them enough!!!

I had been to three other dress shops and found the dress of my dreams here! My consultant was Ebony; she listened to my likes/​dislikes and brought back only dresses that fit my personal style and budget instead of trying to have me put on dresses to experiment. The only reason I didn’t give all 5 stars is because I would have liked a personal room instead of coming out in front of other clients and their guests and it is on the second story so be cautious when bringing Grandmothers along for the shopping. Thanks again Ebony and Gown Gallery for helping me find the perfect dress!

Full transparency, I did not buy my dress here. I had purchased a dress elsewhere over the weekend and wanted to «know for sure» so I decided to swing by Gown Gallery. I should have known better, but I showed up without an appointment, and they were busy, so it wasn’t guaranteed I would be helped. However, lucky for me, Robin was at the front of the store and as I told her my situation, I was a bit taken back she wasn’t upset I was «comparison shopping» and she greeted me with full on kindness and understanding. She asked to see a photo of the dress and asked for a few minutes to go pull some items out of the back to show me. She treated me just like she would have any other bride, and I felt very VIP. She was patient, gave her expert opinion and again, most of all, she was kind. If you’re looking for a dress, stop here and ask for Robin. She’s a jewel.

Beautiful dresses, comfortable atmosphere, and awesome customer service! Hannah was my sales consultant and she knows her stuff! I couldn’t be happier with my wedding dress. I gave her a few details of what I was looking for and everything she brought me was in line with the vision I had. I would definitely recommend this place!!! I felt very comfortable and left with the dress of my dreams without breaking the bank! Awesome job Hannah! You rocked it girl!

I’m getting married on June 4^th with less than a 6 month (total) engagement. I called to make an appointment and the woman let me know that I would be under too tight of timing to order a dress. She mentioned that they had a sample room that she thought might be a good solution for me and made me an appointment for the next week.
When I walked in to their sample studio, I was shocked. I couldn’t believe how many dresses they had! So to be clear, these are the samples that have been ‘retired’ from the upstairs main gallery. Also, the room is very no frills and not as nice as the upstairs, which didn’t bother me a bit. However, if you are looking for the traditional bridal salon experience, the sample room might not be for you.
They have dresses of every style, size and shape. There were no less than 50 dresses in my size and I tried on 14 of them. All of the dresses are super high quality and in great condition. I ended up with a Maggie Sotero dress for $ 540. It was exactly the dress I’d been looking for and at an amazing price. The sample room is definitely worth a look!
Kaleena was the salesperson that helped me. She was patient and very helpful. Once she figured out my style and taste, she pulled several dresses for me to try. She made it a great experience!

Great experience! Hannah Huffman really understood what I was looking for and choose so many great gowns to choose from! I fell in love with the first dress I tried on which was the one she had in mind for me! The location itself is adorable with perfect, huge windows and natural lighting. Thanks Hannah!

I have been going to gown gallery for my formal dress needs since I was in high school when the location was in Waldo. I have purchased over the years several prom dresses, a Maid of Honor dress and now MY wedding dress here last weekend. Each experience was very positive, making the experience stressful and fun. This past Saturday when I purchased my own wedding dress was wonder. Gown Gallery was my first and last stop on the wedding dress hunt. The new location is beautiful, comfortable and set up nicely. I appreciated that there weren’t racks and racks of dresses hanging around where I could easily get distracted from my vision or overwhelm me. Gwen, my consultant, was great. She gave me her full attention was very thoughtful and considerate of the style and image I had in mind for my wedding dress. She respected my budget and even though the designer that I wanted wasn’t in my budget, we ended up finding a gown designed by her for a different line. IT WAS WONDERFUL! In addition, I came in 7 months pregnant shopping for a dress to wear for my October wedding which is 5 months after baby gets here. She made me feel comfortable and confident in trying on dresses in my slightly different state as well as made me feel comfortable that the style and dress I chose we easily be able to be altered after baby to be exactly how I wanted it. It was a wonderful day!

If I could post more that 5 stars, I would!
First let me state that I am the Matron Of Honor. It was my job to research and plan bridal dress shopping for the Bride. Let me also add, that I am from Las Vegas and everyone was coming into Kansas City for this appointment. I initially chose this place because of the designer selection they offered. It was our first stop of 4 shops we had for the weekend. The fantastic customer service I received making the appointment, already set the tone for what was going to be a successful trip.
When we arrived, we loved the novelty of having to «buzz» in. We walked into the building and preceded to go upstairs. We were initially surprised not to see any dresses except for those that were on mannequins. Since this was our first stop, we all just thought we would be able to sift through dresses, but that turned out to be the best thing for us NOT to do!!! After we sat down and our consultant Robin met with us. She asked the Bride several questions and looked and absorbed the pics that we had. Instantly I knew we were going to find out dress here! I knew that she knew her stuff and knew body types and really listened to what was being said.
Then…like a fairy godmother Robin disappeared and came back with a rack full of dresses… all matching what the Bride had described. After 3 dresses, we knew the style that the Bride had her heart set on, was not going to be her dress. Robin picked up on this too and also realized that the Bride wanted something completely unique. I think the lucky dress ended up being number seven.
When the Bride walked out, it was that magical moment all women hope they get… tears when the dress is the one. We all knew, but we had found the dress but wanted to still make sure, so Robin continued to bring out dresses. All looked amazing but didn’t trump the one!
Our appointment had run way over and lucky for us Robin didn’t have another apt at noon. She was AMAZING at answering all our questions and there was absolutely no pressure. Since we had 3 other appointments, we felt as though we should go check them out, considering they all carried different designers. Robin graciously invited us back the next day to show the other 2 ladies joining us the dress.
So…we ended up going to 2 of the 3 remaining appointments. The one right after this was good, but we went right back over to Gown Gallery to try on the dress one more time. Still love!!! The next morning we headed to yet another shop. We had high hopes because this shop had designers that we were looking forward to trying. When the Bride started trying, nothing compared to the dress from 24 hours before. We called to the store one last time to try on for the 2 who had joined. Even though Robin was busy, they still told us to come on over.
This time was it! Everyone still cried. The Bride said yes to the dress and it was a magical moment!!! Dress was purchased!
We all walked away knowing that this whole experience was AMAZING because of Robin. Her commitment, drive, focus and passion to listen to what was being said, was superior!!! One of the women with us promised that when her daughter gets married, she will be back to visit Robin.
Bottom line… if you are NOT looking for one on one superior service with a consultant that is eager to listen and find your perfect dress, then Gown Gallery is not for you. If you are hoping to go in and sift through dresses and feel pressure to make a choice, then Gown Gallery is not for you. This place is unique. It employs professionals that are really great at their jobs. Go in and just trust them! Make an appointment with Robin!!!

I had a great experience here! First, they are able to accommodate people who can’t walk up the stairs with a downstairs salon option (but call ahead to request). Second, they had an amazing selection of «different» gowns (what i was going for) and Hannah took the time to find out exactly what i was looking for. She even asked to see my Pinterest board. I didn’t feel any pressure to buy right away and she was able to accommodate my price range. Loved this place!

I had a wonderful experience at the Gown Gallery. From the moment I walked in, the vibe of the place had a fun energy. The second story location with the huge windows and urban feel were awesome. Once I met Robin, my consultant, it was even better. She made the process of finding my wedding dress fun by chatting with me and my bridesmaids. She offered great advice and kept us laughing as well! I also had a wonderful experience with Barbara, the seamstress. She did AMAZING work on making the off-​the-​rack dress I was able to purchase fit my body perfectly. Plus, she was so sweet and insightful. Thank you to everyone there — I would recommend the Gown Gallery and especially Robin and Barbara to any bride.

My wedding dress shopping experience at Gown Gallery exceeded all of my expectations! My consultant, Gwen, was very thoughtful and considerate of the style and image I had in mind for my wedding dress. She was also very patient with me; it took me 3 hours to select a dress! I never felt rushed or as if I were wasting her time. In addition, I was torn between two different dresses at the high and low end of my price range. Gwen didn’t pressure me at all to purchase the more expensive dress. In fact, her heart to heart talk convinced me to purchase the less expensive dress because it fit my overall wedding image better. To top it off, the designer of my dress was there and Gwen made it a point to get her thoughts on how I can personally customize my dress. It was a perfect and extraordinary day! Highly recommend!

I just can’t say enough good things about the Gown Gallery. I really wanted a special experience when I found the gown of my dreams. Not just finding the «one,» but I wanted the whole experience to be special for me and my mom and sisters that came with me for the appointment. Sharon took care of us the whole time and as soon as we sat down, we were asked if we wanted mimosas. So fun! I loved that extra touch. The whole space is just beautiful too, which of course makes you feel special as you are trying on gowns. I found the one and would recommend it to everyone. I’m not sure what happened with some of the other reviews that aren’t as positive, but it looks like they were written a few years ago and things have turned around. If you want to feel special, I would definitely recommend this place.

The sales associate that I first met was Robin. I showed her a picture of a dress I fell in love with online and explained I had to buy off the rack because the wedding was three months away. She was knowledgeable enough in their selection available (in my size) that she sprang into action immediately. She brought me a handful of dresses and each one was darling and had several elements of my dream dress. She was extremely helpful, attentive and friendly throughout the entire dress selecting process. I found the one and walked out with a huge smile on my face. So much less stress than I was expecting. There is an accessory that had to be ordered because they didn’t have it in my size. She has followed up with me and kept me informed on the progress of the order every step of the way. I am so impressed with the level of service and follow through.

Was very excited to search for a wedding dress for my best friend! Got there 10 mins before our appointment and waited for 30 mins before we were even lead to a table. 20mins later we were finally greeted and she was very unenthusiastic and almost seemed hungover or in a bad mood. She quietly introduced herself (Kim) and said she would be back in 10 mins with dresses. 20mins later she showed up and took my friend back. Ever other girl was trying on 3 dresses to her 1. She had zero suggestions and absolutely ruined the experience for our bride. I have been to this store before and most of the other women seemed experienced and enthusiastic to help. Kim seemed tired and bored and not willing to help. I am recently engaged and was 100% going to go to The Gown Gallery for my dress… After this experience I can say I absolutely will NOT be coming here since it was a long drawn out experience where we had no help our guidance. I will never forget how upsetting this was.

I ordered my wedding dress and my bridesmaids gowns from gown gallery. The sales associates were extremely helpful throughout the entire experience. They are very attentive and friendly and even offered several beverages during my visits. They listened to what I wanted in a dress and didnt waste my time bringing dresses that didnt fit my description. Their gowns are quality and unique pieces that you wont find anywhere else. I even got my alterations done here and when the seamstress finished my gown it fit like a glove. My husband and his groomsmen also got their tuxedos and suits from here. The selection of suits and tuxedos is awesome, very classy pieces. The ambiance of the gown gallery is very classy chic. The space is beautiful with lots of natural light. I would definitely refer anyone looking for a gown or tux to this place.

I ordered my gown and 7 bridesmaid dresses from Gown Gallery. I felt a loyalty to them as I purchased all my prom dresses from Sharon when they were over in Waldo years back. I always thought I’d find «the dress» at Gown Gallery. The women there are very knowledgeable and helpful. They have a wide variety of price ranges and styles of dresses for brides and bridesmaids. However, it’s not like the old days when Sharon (the owner) helped you herself. They are a lot busier now and the staff does seem a little stressed and overworked. I agree with another reviewer that it can seem rushed there. If you’re looking for that super excited perky «this is the biggest day of your life» and «you’re the only one in our shop» attitude… this might not be your place. But, they’ve been around and know a lot and will be helpful and nice. The also get things done right. Bonus: the chic urban atmosphere is lovely!

My wedding was a little over three weeks ago, and I now feel confident writing about my experience with Gown Gallery. I will start by saying that the consultants were always friendly to me in-​store, but the communication is horrible. I can’t tell you how many times I’ve tried to call them (to set up appointments, ask when my dress/​bridesmaid dresses would arrive) and it is SO hard to get through to an actual person. Most of the time I had to press the phone menu button to «make an appointment» in order to actually speak with someone. Onto the dress… My dress came in with plenty of time and I had it altered there too. On our wedding day, I had had the dress on for maybe 20 minutes when I felt poking on my feet and legs. We turned the inside of the hem out and guess what we saw? Four sewing pins that had been sewn into the hem of the dress. My husband was literally on his knees CUTTING A HOLE on the inside my dress so that we could feed the pins out. Over the course of the night we pulled four more pins out (total of 8), and I’m sure there are some pins still stuck in there that we didn’t find. My mother was livid that we had spent $ 200 on the hemming of my dress when clearly my dress wasn’t completed with care and attention. In the end, we took photos of the dress and pins sewn inside and the manager refunded us for the $ 200 hemming, but that won’t make the cuts and prick marks on my legs go away! Please please please go over every detail of your dress before you put it on on your wedding day! I hope this post helps some people.

If I can stop any brides or anyone from coming to this place, I will. I don’t take time to write reviews unless the place is extremely bad or amazingly awesome. Sorry this is long, but please take your time to read this if you are considering going to this store. Gown Gallery was the first gown store I chose for my first experience of wedding dress shopping because it appears elegant from the outside and I wanted to go into a store that made me feel special. I didn’t know what to expect. I am pretty easy going and understanding of most situations. I didn’t know I was treated badly until I got home and talked to family and friends and they asked how my experience was. Here were the issues:
1) I felt rushed the whole time I was there, from the beginning to the end. The consultant spent only a few minutes with me discussing my wants and desires of a wedding dress.
2) The consultant helped me try on my first few dresses, about 3, and then left to be with another client. I was left trying on the rest of the dresses on my own (about 10). I am a size 0, and these dresses were about size 10 – 12, which was expected, but I didn’t have anyone to help me clip the dresses. I got exhausted and quit after a while and decided to go with a beautiful dress that I love… it was the 3^rd dress I tried on. I bought it.
3) The checkout took about an hour… I had plans after dress shopping, so this was frustrating when I thought I would be done at a certain time after I chose my dress and was at the checkout desk. The consultant who was getting me checked out kept on having to answer the phone, which I understood wasn’t her fault. But, the shop should have been adequately staffed so that a receptionist can be answering the phone while the consultant was placing my order. Half way through the checkout, she had to go help another client, so she had another person took over with the order, which delayed me even more.
4) The worst part of this whole experience was how Gown Gallery handled my concerns/​complaints when I called them a few days later after realizing that I spent a lot of money (over $ 4000) on a service that I clearly did not get. The manager, Sharon, was unapologetic on the phone after I expressed my concerns for the issues I stated above. She didn’t apologize once. I asked for a refund or a discount on the dress for the poor service and distrust in them handling my dress any further. She said she would call me back the next Monday, which she did but I missed her call. My fiancé and I tried to call her back almost every day for that entire week and left a message for her to call us back, she never did. The consultant called me and left a message hoping to speak with me personally about the problems. I called her back an hour later and left a message for her to call me back, she never did.
5) So needless to say, I never heard back from Gown Gallery regarding my concerns, no apology, nothing. Thankfully, I was able to dispute this charge with my credit card company. If I was running a business, even if things didn’t work out, I would still contact the customer and offer something, a discount on the dress, a discount on future bridesmaid dresses, a discount on alternations, an apology, anything, just to make it right with my customer. And if I didn’t want to offer anything for the customer, I would at least call and apologize for the service that he/​she felt like he/​she did not get or was inadequate. None of this happened.
What a disappointment Gown Gallery has been and how they treated me. It is obvious they don’t care about me as a customer, or care about their future customers, and the state of their business. I have to say I have no complaints about my consultant, Kim. She was wonderful when she was actually there helping me. It was Gown Gallery that I have a problem with. I would highly suggest that you do not come here if you want a service you can trust in case something goes wrong with your dress, orders, etc.

I had an appointment with the gallery to try on bridesmaid dresses for my step-​sister who lives in Austin. I am not quite sure what I was expecting or if my expectations were set too high, but when I arrived I was deflated.
The display of the bridesmaids dresses reminded me of a rummage sale. The lady helping me looked busy enough and seemed nice enough but was running around completing other tasks. She pulled a few dresses for me and put me into a dressing room that was reminiscent of your average department store. I asked for something to drink, all she could offer was water, which I found on the table as I was leaving. My friend helped me in and out of the dresses and took pictures for my step-​sister. I left after speed-​trying-​on the dresses after a half an hour.
Again, perhaps my expectations were too high, but I certainly did not experience any level of superb, personal (or anywhere near it) customer service during my visit. From this experience, you may as well go to a Davids Bridal, save yourself some money and are likely to receive better service, which is a sad statement for someone who is deliberate about supporting local businesses.