Satellite City Hall

This rating is for that lady named Lisa and her supervisor. Thanks for nothing. Went in to try get some help for a situation that was not my fault and Lisa didn’t even care. Her demeanor was hurry up and get me out of there and next in line please. This older Japanese lady tried to help me after that but Lisa put her two cents in and I was denied again. After that, the older Japanese lady tried to give me some suggestions to what to do and I appreciated that but Lisa is not someone I would stand in line for again.

This is the worst experience I have ever had with a government employee. I came in for a simple title transfer, called ahead of time to verify I had all the correct documentation, and have now had to leave and come back four times at the whim of the grumpy dictator running the desk for made up requirements (one iteration was that the signature wasn’t dark enough). I have now spent FOUR HOURS trying to accomplish one simple paperwork transfer. At this point I think they’re purposefully messing with me.

Come when they open. Come prepared! Waited in line 10 mins. Was behind about 10 people. Title transfer service done in 5 mins. Not bad. Thanks Lisa

I went to this BMV location 5 different times trying to register my motorcycle. Every time they told me I needed some other paperwork rather than just telling me what I need all at one time. The people that work there are extremely rude and unhelpful. They basically forced me to get Hawaii plates since they were so unwilling to work with me in an attempt to keep my current plates. Do not go here unless you absolutely have to!

Definitely the most pleasant «DMV» experience I’ve had. It was very busy but I was still in and out within 20 minutes :)

Every employee I encountered was highly unpleasant and unfriendly from the start. I had to make several trips to correct an error made by an employee who never apologized or admitted fault.
Requested a supervisor 3 times and all 3 times the employee returned without a supervisor and simply said «she is too busy.» I never met with a supervisor.
While I’m sure city hall employees deal with their share of difficult situations and customers, this particular location is seriously lacking in customer service skills and helpful, knowledgeable employees.

This Satellite city hall is close to home, and not super packed. It’s nice inside. All these good things, mean nothing because of how rude the women are who work here. Specifically one larger, grey and black hair woman. I’ve been in here struggling to get my car registered because of title holds, and the bank saying «yeah the dmv should be registering it for you with this document» but yet, nothing. I am a really nice person and these ladies are just so mean. I left crying the last time I went in. I don’t know how someone can be so ruthlessly rude and careless. I suggest finding a different dmv, the drive is worth avoiding this place.

Bring cash! Aside from being located in the futlessness epicenter if the world (aka Windward City Shopping Center), it’s a lot less painful than other locations. It’s a few doors down from L&L, or past Rent-​A-​Center if you park on Longs side. The line always seems to move pretty fast… One time the line was nearly out the door when I arrived but I was still outta there in about 15 minutes. Other times there is no line at all. Time of day doesn’t seem to make a difference. Maybe more crowded closer to closing time. I went around lunchtime yesterday and it was empty. Just make sure you have more than what you think you will need as far as ID, documents and $$ or you might wait in line for nothing. All the employees I’ve dealt with here are quick and professional.

This little spot is hard to find but the drive is worth it due to no long lines and great customer service!

I have no real complaints about my recent visit to this «DMV» nearby Baskin-​Robbins. I just (unknowingly) visited on the last day of the month which I was told was a busy time. Even before the 8am opening, there were already about 10 others milling about the entrance. There was no line, and everyone crowded the doorway when it opened. I had to wait in line about 5 minutes as the line grew longer, nearly reaching the entrance.
I had to change a vehicle registration, and the teller guided me through the process. In all, my transaction took about 10 minutes (which is much better than I initially guessed) and was out the door at 8:15.
If you have the opportunity, go there ahead of time to read the large instructions on the wall for the type of transaction you need. Make sure you have everything in order before coming back for the real deal.

I guess my five starts is for the «driver’s license» side since that is what I went for.
I didn’t see any recent reviews and was worried they didn’t do drivers license renewals. And since mine was almost 3 months expired I was in a hurry.
Being a shopping center during Christmas break, the parking lot was packed. Luckily there were stalls in the back side which was not that much longer of a walk. When I went in, the line was all the way to the door so I immediately got in it. I was reading the wall posters that say what services they provide and what the other do also. I was worried because there were parts covered off with paper and I didn’t see anything that said drivers license renewal. I though I’d have to risk my spot in line to ask someone (3 people behind me already) or just stick it out.
Good think I kept looking around because I saw a sign that said «driver’s license». When I went to it, it only had one person in line. Sweet. The lady there was really friendly and helpful. She was helping an older grandma before me and was super patient and helpful to her.
I can’t say anything about the rest of their services, but the drivers license side rocks.
Sorry for such a long review.
Enjoy the ride (or drive)!

This Satellite is convenient, and it used to be slower, but it seems to be much busier now. Do not go around lunchtime till 2pm. The tellers take their lunch hour and can get backed up. One down fall is the Windward center parking sucks! Even with a handicap placard, stalls are full. Plus side is that you can go next door shop at Ross for Less to vent your frustration, go get an ice cream cone at Baskin Robbins (1 of only 2 on the island) and then work it off at 24 hour fitness!

THE BEST SATELLITE CITY HALL I’ve been to. They are fast/​efficient and friendly. I got there before they opened doors (8AM) on a Wednesday and for the first time ever I didn’t have to wait in a long line before even getting inside. At other Satellite City Halls the waiting situation, parking, and unfriendly service makes taking care of license/​registration such a pain in the okole. Not at this location. Mahalo for your friendly service. Keep up the good work!

Best Satellite City Hall, ever! Staff are super friendly and helpful. I’ve been there few times and I have never waited in line longer than 10 minutes. Staff are very knowledgeable of everything related to licensing, title transfer, registration, etc. Place is nice and neat with nice AC, epic win!

Fast, convenient and easy. Best for quick transactions… the only thing I think you can’t do at this location is get your driver’s license or have it renewed. So, don’t come here if you want that done ;)

I just went this morning to renew my license. I brought my birth certificate and my W2 (for my SS#). Super fast, in and out, no line for the drivers license line!!! I’ve always gone to the location in Down Town which is just as quick! So if you ever need a renewal, these are the locations to go to.
This location is near Baskin and Robins, which is near Ross’! Easy to miss if you don’t know it’s there!
Remember:
two forms of i.d.
cash or check only!

Just 3 simple words…
NO long LINES

Drivers license line is not moving at all, I’ve been here in the general line of 15 people for 15 min and I’m almost there.
This review was a while ago. It’s like a normal satellite city hall but it is a tad bit smaller. The wait for the driver’s license seemed to barely move. It’s pretty crazy.
But the service was okay.
I don’t know, they really all seem the same to me. Long, boring. Dull. It’s almost like the life got sucked out of everyone once they stepped inside.
At least this place had a couple of decorations. And free parking… Was pretty easy to get to.

Best Satellite on the island!
Maybe I’m just lucky, yet each of the few times I’ve been here the line is short and the workers have been nice (something you definitely can’t say for the Ala Moana location)!
On my most recent visit I had to get a duplicate license since my name changed. The ladies who helped me were soo friendly, talk about aloha! Most of my ID photos for license or school, my hair always has some part sticking up or my photo is uncentered or my eyes are half closed… Something is always wrong that could’ve been avoided, yet no one has ever said «your hair is a little poofy on the left… no still there… try twist it. okay it looks good now, I’m going to take your picture,» except the lady this time. So nice, I swear. :)
I don’t think I could ever go to another Satellite. Short lines, friendly service! Still clean and the AC is chilled like the rest, but this one is just awesome!

Unilocal 365 Challenge #31/​365
If all the Satellite City Halls were Pit Crews in the Indy 500 or any other race car driving venue. The Windward Satellite City Hall would wins hands down because while the other locations are slow moving to get you out of there. This location has you up and out in no time.
I don’t care if other reviews has you as being «eerily quiet» because when I walked in and noticed there were only 2 people ahead of me, I could have jumped on the benches and sang at the top of my voice.
That’s right – I’m from the Leeward side of the island and to walk into a Satellite City Hall that has minimal lines and fast service is a dream come true.
I love you, Windward Satellite City Hall