Kaneohe Self Storage

Rude on the phone when I tried to reserve the truck. When I picked it up that person was nice. Then when I returned the truck first thing in the morning one of the clerks was rude and condescending. I would not recommend them to anyone but finding an alternative in this area is tough.

I kept my junk at this storage for 10 years, yes 10 years! It was cheap and since I live in California I never wanted to get into it whenever I was vacationing in Hawaii. Today was the day I removed all my stuff. I was very disappointed and disgusted to find tons of termite eggs all over my boxes!!! And live termites living in my book collection!!! I just had to trash it all. Sad face… I would not recommend this place if you value your stuff.

The only place to get uhaul on east side. When I picked up the truck, the girl that helped me was very nice! But after I dropped it off, the next day, another lady called and did the same thing, quizzing me about the gas!!! She was super bitchy and I asked her why they charged me again for a measly 3 dollars and she said that the mileage was wrong!!! Make sure you fill the f**ing gas and deep clean the whole truck or you’ll be getting phone calls from miss gas guzzler!

Back in September, 2013, I had to move my son out of his house, into storage, by myself. He was out of town for a few months and his situation changed, forcing him to move.
Being from California, I had no clue where to store his stuff. I google searched for storage near his house and found Kaneohe Self Storage. The price was the lowest in the area.
I went to the facility and explained the situation to the folks at the storage. They were so very helpful. I tried to get all his stuff in one size storage room, underestimating terribly how much room I needed. They happily rented me the correct size room without any hassle. They provided the dollies and hand trucks, making that part of the move so much easier.
I rented a large UHaul from them. In the end, I got the truck for 4 days for the price of 3.
All in all, I had a great experience with Kaneohe Self Storage. The facility is clean and well controlled. The equipment (dollies, hand trucks, elevators) all worked without fail. The people there were absolutely helpful to this out of towner helping his son.
Given the need, I would use their services again.

Customer Service is extremely poor; accused me of ripping them off in gas mileage. As I returned my truck rental & abided in the UHaul terms/​agreement, filled the gas tank… an Employee by the name of Alana was disrespectful towards me & made a comment (regarding the gas gauge;which I returned Full)…she stated she «wanted to prove me WRONG» & charge me $ 30 for not putting enough gas & forced me to pump gas a second time ($ 5 more). I drove the truck down the street back to the gas station & the gas was literally spilling out after $ 1.29 was released from the pump… completely wasting gas (when she said I needed to put at least $ 7 worth of gas according to the mileage; she was wrong) but as she wasted my time & my money (gas profusely leaking-​toped off the tank… again, she was determined to prove me wrong. At this point, I felt she owed me money for ‘wasting’ gas. I returned to the office, with my gas receipt & an actual photo of the gas spilling out of the tank as proof to Alana. The fact that she said she wanted to «prove me wrong» really bothered me because not only am I a paying customer, but I’m a business owner & NO customer should ever be treated so disrespectfully… needless to say «PROVED WRONG» when the employee is the very one who is WRONG. Where is the professionalism? I’m paying $ 1.19 PER MILE… during the use of the rental… isn’t that already paying for GAS mileage? Why charge mileage when you demand a gas receipt? Alana was not pleasant, nor understanding at all. I would highly recommend to Alana’s supervisor that she be more friendly & professional when dealing with Uhaul’s customers. Proverbs 15:28~The heart of the righteous thinks carefully BEFORE speaking; the mouth of fools overflows with evil words. After this experience, regretfully I will not be using Uhaul in the future. Thank you & best wishes Uhaul~ C.G.

Kaneohe Self Storage provides all of the equipment and packing materials to make your move easy and simple. Their storage rates are better than their competitors. I highly recommend you check them out before you decide!!!

Worst place ever! They scam people out of gas charges when renting uhaul trucks from them! And then have the nerve to accuse you of cheating them! The lady has a very bad attitude! Do not go there!!!
Rubbish.