Animation Magic

One lady (kinda short, curly hair) is super rude. She needs to learn people skills. HELLO you’re in retail she needs people skills… DUH!!! The only reason I still go is for the stuff they have and that’s why I’m giving them 2 stars.

I bought my mom a scrub top from this store and it didn’t fit her. I accidentally forgot the receipt at home since it was chaos as she just gave birth to a baby not too long ago. we went to see if we could exchange the scrub top but the lady was so rude and wouldn’t let us exchange it even though it clearly had their store name on it and I had record of the transaction of when I bought it.
she was so rude. we were just trying to exchange the size and she would not let us. her tone was so rude. never coming back again

Gosh, I don’t think I’ve ever experienced such rude employees in a long time! For a place that is supposed to cater to children, the employee here almost brought my six year old nephew to tears with her rudeness. She would not sell us an item that we wanted in the case that was obviously on sale with a price tag on it and would only sell us the one we already had and didn’t want. So straight faced, rude, gave us the attitude like we were bothering her and made us completely uncomfortable. What a horrible children’s store! Please leave Windward Mall so a better store can move into your spot, your store is a disgrace. If you don’t want our business, why don’t you just put a closed sign or shut your store. My nephew is tarnished by being treated so rude. What happened to customer service these days???

I want to share my horrible experience at this shop. I’m the Primary baby sitter for my 15 month old grandchild. I was so excited when we found out that Sesame Street was coming to Honolulu that we purchased front row tickets for our family. We decided that we would all dress in sesame street clothes to make it a special experience for my grandchild.
I was told to go to Animation Magic at the Windward Mall, what a mistake! I entered the store and noticed a short Asian female who was what was looking like stock work. I was the only one on the store besides this person who totally ignored me. I had an empty Starbucks cup in my hand.
I finally said good morning, and told her about the show and asked if they had any sesame street shirt’s that would fit me. Can you believe she looked up and pointed to the corner of the store and said go look over there. As I turned she told me you can put your drink on the counter! You have to be kidding me!
I went into the corner of the store and found it to be totally unorganized with nothing but what looked like a pile of laundry. After a while looking through the mess the female came over and said, yea thats all we have and walked away? No let me help you, no suggestions, no nothing!
As I left the store she and another older female were back at the register talking story. As I passed them all they did was look to see if I had anything in my hands. No thank you, no have a nice day, nadda!
Don’t waist your time or money in this dump, there is way more places in Honolulu that has way better customer service!

I used to love this store so much i would always buy bags from here. So I decided to go to windward mall to check out animation magics. the bags that i was looking at were so cute. The ladys that was working were totally rude! They took away the bags from my neice that she wanted to bring to me to ask if she could have it but the lady just went up to her and took it away! Thats no way to treat any customer! Who cares how old they are its suppose to be kid friendly so what the heck are you doing being rude to a damn 2year old child! So we also asked the lady do you have anymore of the shirts we were looking at she had the balls to talk to us with attitude «NO WHATEVERS THERE IS THERE» which made me very upset! when we were checking out they tried to tell me the bag i wanted was junk and was gonna break! You dont tell a customer that let alone take something out of the childs hand when they was gonna ask for it! And who are you to say that something is junk when i grew up with that style backpack! If you hate your job so much quit! No wonder no one goes into that store! By the way dont talk shit when the customers are walking out lucky we didnt return the stuff we bought! All i know is im never shopping at that store EVER AGAIN. Such poor customer service.

We’re writing regarding your Windward Mall store where we consistently find the clerks rude, condescending and tacky. Worse yet, this isn’t the first time we’ve been unprofessionally and unkindly treated.
My granddaughter was eating a bread roll into a bag walking down the mall the other day, but was enthralled by something she saw at Animation Magic Windward, so she and we, went into the store. The clerk, (a woman maybe in her late 30’s whom we always see there) said, «there is to be no eating in the store. She then said, «take the child outside if you want to eat.’ The rule is understandable, but the subsequent reaction and remarks made by the clerk to the other clerk, my wife, grandson, and daughter were not. Her comments caught us by surprise and were offensive.
As we were walking out of the store with our granddaughter so she could «eat outside,» the clerk stated loudly enough for us to hear her sarcastically toned comments, ‘good, you are leaving the store.’ For a «children’s store who supposedly caters to children and their families,» this comment and the manner in which it was said was enough for us no longer wish to visit your store during our weekly sojourns to Windward Mall. There are ways to tell people to «eat» outside without the hurtful and brutish secondary comments.
This person, in no innocent manner, told us in body language, tone of voice, and actions, to take our business elsewhere. Clearly, hiring people like this clerk is evidence you no longer wish to service customers.
This isn’t the first time we’ve been harangued by the Windward Mall store staff or this one lady. On almost every occasion we do drop by and visit, should we venture to ask a question for a different color or size, this person or a staff clerk (probably trained by this witless and socially challenged person) will tell us «That’s all we have on the shelf.» There isn’t ever a follow up statement such as, ‘we can check the back stock, call another store, or we’re sorry we’re out of that size/​style, etc.’ We are ushered into and out of the store as quickly as the cash register can tally our sale. The Animation Magic store in Windward’s obvious goal is to keep the store empty of customers and spotlessly clean.
But, enough is enough and we’re very upset you allow your staff the autonomy and ability to bully customers. We will no longer bother browsing your store at Windward Mall nor spend our money with you at this store or possibly your other stores as well.
In closing, unless this person who is consistently tactless and rude is «family» and you condone this behavior because it’s «family,» it would benefit you to hire someone more «customer oriented.» Please don’t consider placing her in Ala Moana or another busy store where she can get more people angry. Good work Animation Magic Team, you got your desired result. .. one less family to make your store dirty.

I always like this store — I come here when I need a last-​minute birthday gift and always find something. The customer service is fine and they help when I have questions. Love the backpacks, towels, t-​shirts, etc.

Ugh the service here disgusts me. I came here in hopes to find a Big Hero 6 doll. After circling the store for a good 5 minutes, I was hoping someone would ask me if I needed help. Nope, nothing. One of the girls even stared at me before turning to another customer and asking if they needed help.
Luckily, I saw bag there that I wanted to buy so I ended up waiting at the register to check out and to ask if they had the doll I wanted in stock. Two employees were there, too busy to even acknowledge me. I know you see me in your peripheral vision but you refuse to ring me up? Fine, don’t take my money. After awkwardly standing there, still nothing. I ended up dropping the bag and walking away. My brother, who was with me, muttered out loud about bad customer service.
As I was walking out, at the corner of my eye, I caught one of the employees who was at the register finally facing the direction where I once stood waiting. I guess she was waiting for me leave. Unbelievable. Even as we were passing by this store, ALL the employees were still hanging out at the register, with customers in the store. I should’ve called out their manager and complained. With that kind of indifference towards customers, Animation Magic will definitely lose potential customers, just like today.
Here’s a big fat middle finger to this location. I’m taking my business at the Ala Moana location.

Wow. The prices in this place are pretty outrageous. And if that wasn’t bad enough, it’s really a bummer to walk into a store with your kid only to be treated by the teenaged staff as if you ruined their day by walking in and interrupting their rag session.
It’s not a total loss though. This store is good for browsing and seeing what’s out there before you go home and order the same things on the internet for half the price.

Compared to the Ala Moana location and Animation Addict. This one is better. Although having such young staff presents some issues (texting on their phones, flirting or talking with friends) at least they are friendly. They give you much more attention here than at Ala Moana.

Please see my review of Cara Mia in Manoa. This is basically part 2 if the same review. Expensive, although not as much as Cara Mia. We did find two Hello Kitty backpack/​roller bags that would have worked perfectly for our upcoming vacation, and surprisingly at the price I was willing to spend. Unfortunately, neither were in stock. I was willing to take the display items off their hands if they were willing to discount them. NOPE. Even Walmart discounts the display models. Seriously, do you need the displays if you have none in stock, and if not, sell them for a small savings to the customer willing to work with you.

I wish I could give this store negative points. The workers are ALL horrible and don’t ask if you need help. They ignore you for the entire time that you’re there. The items in there are bad quality and are majorly over priced. Idk how this store is still kickin it in the mall.

WHAT THE HELL WORKERS!
If I could rate with ZERO stars I totally would. Out of the handful of times I’ve come in here I only received decent service once.
I went here yesterday looking for a possible birthday gift. There was no one in the store except me & my husband, and the two workers behind the counter (a teenage boy and I think teenage girl). No «hello,» or «are you looking for anything?» They didn’t say a word. We walked half way into the store to the counter where they were. You know what they were doing. WATCHING TV!
Who allows a television in a retail store? I’m probably going to call the manager or owner one of these days and complain too because that’s simply rude! I was standing right in front of them and they still didn’t say anything.
My husband wanted to leave so as we were walking out I got distracted and began looking at the glass displays by the entrance. I was looking there for a while because I liked one of their Tokidoki iPhone 4 cases but of course, they didn’t come to assist me, so I left.
I’m always being told what junk service they have and after yesterday. I believe it more than ever.
NEVER SHOPPING HERE!

cute stuff, SUPER RUDE PEOPLE working there! asked them if they could call the ala moana location to see if they had a wider selection of a particular superhero… but nooooooo… they couldn’t be bothered. the old lady snapped with a quick «THEY HAVE THE SAME ITEMS AS WE DO» and the guy/​girl confirmed that with a mumble. CHEESH! YOU PEOPLE WORK WITH HAPPY ITEMS!!! WHAT IS YOUR PROBLEM???
Stop with your Angry Birds attitude and brighten your day with some Unchi faces!