Zeigler Lincoln Mitsubishi BMW

It could have been so easy Zeigler…
We pulled up to your dealership and walked around the BMW lot to look at the models we were interested in. I waited for salesmen to circle us like sharks but nobody came so we went inside and had to actually ask for a salesperson; which I thought wast just the most asinine thing to have to do at a car lot especially when I could see a group of them standing around inside and talking.
Did you give me my own salesperson? Did you give me somebody from over on the BMW side?
Nope and nope.
We were passed off to a salesman that was also trying to help 2 – 3 other people buy a car. I definitely don’t expect this type of service when purchasing a BMW but I guess since BMW dealers are rare around these parts and you sell them on a lot with 20 other car brands that beggars can’t be choosers.
Did we get a test drive with a knowledgeable salesperson that could point out the cool fun stuff about the car we were driving as well as the technical details?
Nope and nope.
We had a dealer license plate slapped on the back of Heidi (yes, I had already named her) and were sent off on our own for a test drive. None of the questions I had could be answered and when we got back with Heidi the salesman assigned to us was trying to help out yet another couple and told us to go have a seat which resulted in a 30 minute wait only to be told that we should come back on Monday or Wednesday to see our «sales» person.
That was when I came to the realization that yes, I really want a BMW but no, I don’t really need one at this time in my life, especially if this is the kind of service I get when buying one in SW Michigan.

Oil changes are quick. But at the Chrysler Dodge Ram dealer, service is atrocious. Brought my Chrysler corporate vehicle in 3 weeks ago, set up a date to bring it in to get my tires changed. Come in 2 Wednesday’s after and leave them my car. Sat for an hour and fifteen minutes then walked up to the desk to let them know I was going to leave with a friend to get some food. They tell me that my car is ready to go. Great, right? Well they tell me that they have just diagnosed that I need new tires.
I already set up the appointment to get new tires, they looked at it. Now, they re-​inspected and put the order in for new tires. «Come in at noon tomorrow» they said. Takes 30 min per tire they told me (only needed 2 new ones). Come in the next day, hand over my keys at 1. It’s currently 2:30 and it looks like my car just pulled up in the garage. Been sitting there for 5 minutes while the service men sit at there desks, not informing me my car is ready.
The Rochester Hills dealer I usually go to offers water, a snack, and keeps you updated on your service. Haven’t been approached by anyone in the 2 days I’ve been here.
Bottom line, I’m going to make sure I drive my vehicle back to the east side of the state for service.

After my second failed attempt at buying a car there I can safely say I will never buy a car there. I love everything the owners do for the community but there sales and finance people are not top notch. I basically went in money in hand with a car in mind. The car was not certified and OVER the kbb value for the certified model. I was still willing to buy it. It was over budget, still willing to buy it. Had bumps and road rash, still willing to buy it. Took 3 days to get approved (although I was already approved through my bank which they can write through) and in that time I found another vehicle. (for much less) We were very upfront with time restraints and everything. When I thanked the sales person for his time and told him I found/​purchased another car. He blamed my bank for being slow. Hmm that makes a lot of sense seeing as I used the same bank for this transaction. It was a classic «I know we are over your budget so I will take you till the deadline so you don’t buy another one» but I’m smart and kept looking after the second day of pulling teeth to get a response from him at all.

Bought 2 used cars from there and both have had issues. IF they actually did an inspection then their service department is incompetent. If they didn’t, then they are no better than a little mom & pop used car lot getting cars off auction. Very disappointed. Don;t let emotions let me make you car buying decisions, especially at this place.

horrible! sneaky! worst plaec ever! do not shop there!

Service department is terrible. They say the car will be done at a certain time and it’s not. I waited 1.5 hours for a scheduled oil change!

Most impressed with the quick and friendly service. Free coffee, comfy waiting room, and that new tire smell are bonuses!

They have a small selection of entry level BMW’s. Their BMW service department is difficult to get a hold of. I went in to look at an M5 on the showroom floor. The sales manager gave me the head to toe look over and blew me off as a young chump who could never afford an expensive car. He refused to even start it up for me. I took my business elsewhere that took me seriously.

Dishonest.
I took my car with 30,000 miles on it for a routine check up and the service representative informed me that I needed to replace my front breaks «immediately». Zeigler was going to charge me $ 300 for this.
Since my car was relatively new, I was suspicious and advised him I wanted to see for myself before committing to changing them out. I also planned to purchase the brakes and rotors from the store and replace them myself since it would only cost $ 125. Upon looking at the brakes with my own eyes, I saw that they were relatively new, with probably 10 – 20,000 miles of life left in them. The rotors were also fine.
Had I not caught the representative trying to dupe me into a quick sale, I would have been out $ 300 for brakes/​rotors I didn’t even need to replace.
Now, I get that Zeigler is in the business of making money. All businesses are. But making a quick buck by trying to trick their customers isn’t the way to go about it. While I spent roughly $ 40 on the check up, Zeigler can be assured that I will never be walking through their doors again. Check ups, major repairs, purchasing a new car, anything.
I hope it was worth it, Mr. Dishonest Zeigler Honda Service Representative.

Eh. Meh.
I guess I expected the customer service to be tcomparable to my former Honda dealership in Gilbert, Arizona.
It wasn’t.
I went in for the Express Service. My old Honda dealership: Someone came out and greeted each customer, got the customer’s name, offered a card, asked what she/​he could do for the car, entered each service on a tablet, customer got an estimate for all the maintenance. If you liked that particular serviceman/​woman, you could contact him/​her directly in the future. It was an excellent way to establish and maintain relationships.
Honda Zeigler: I drop my car off, walk inside, and say what I need done to my car. The man working at the front never asks my name (or even appears to care), never gives me an estimate of all the costs. .. I finally ask him if I needed to do anything else, and he replied by saying all he needed was my keys.
Later, some poor technician wanders around the waiting room asking who owns a red Honda Civic. He didn’t know it was me because no one ever asked my name.
I get my invoice and go to check out, and the total was a surprise. The person working at the window didn’t offer to break down my bill; I had to ask, and the total didn’t sound right, even though I asked her if she applied my coupons (turns out, they didn’t). She was not friendly, nor was she accommodating. I looked for a way to submit customer feedback on Zeigler’s website, but I couldn’t find it.
Some plus sides: I have to get my oil changed only once a year (I don’t drive much). And, a very friendly man gave me an oil change coupon for next time. :)
Get your customer service together, Zeigler. Take a page from SanTan Honda.

Sales was ok when we purchased our van. Not to happy with the service after the sales. The sales manager is not very customer oriented at all. At time of sale sales person told us to come back anytime for free car washes. After stopping in three times we felt like leppers. The last time the sales manager asked for us to come back another day as they were to busy to do it. He then told me that the free car wash deal was with the sales rep only, not the dealership.

The new Zeigler Honda service area is pristine and comfortable. Making an appointment was easy. The car was done early and at the price discussed initially. The waiting room has iPads available with netflix. Solid recommendation.