Braun Urgent Care Kailua

Kailua, United States

2.9

Closed now

18 reviews

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Telephone:
+1 808-261-4411
Address:
130 Kailua Rd Ste 111, Kailua, HI, 96734
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Bussiness info

By Appointment Only
No

Today

Today 8:00 am – 1:00 pm
3:00 pm – 8:00 pm
Closed now
Local time (Kailua) 05:45 Wednesday, 23 April 2025

Business hours

Monday 8:00 am – 1:00 pm
3:00 pm – 8:00 pm
Tuesday 8:00 am – 1:00 pm
3:00 pm – 8:00 pm
Wednesday 8:00 am – 1:00 pm
3:00 pm – 8:00 pm
Thursday 8:00 am – 1:00 pm
3:00 pm – 8:00 pm
Friday 8:00 am – 1:00 pm
3:00 pm – 8:00 pm
Saturday 8:00 am – 1:00 pm
3:00 pm – 8:00 pm
Sunday 8:00 am – 1:00 pm
3:00 pm – 8:00 pm

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18 reviews of Braun Urgent Care Kailua

No registration required
Place rating: 1
Honolulu, HI
Awful! Say they’re open til 8:00. I showed up at 7:25 to a closed sign. Girl at the desk said they stop seeing patients at 7:30 but still won’t see me.
Place rating: 5
New York, NY
I’m not sure why people have such bad reviews? I have lived in NYC for the past 7 years and have been to numerous urgent care facilities and the service I received here was better than most I have been to. They had some scheduling issues but always kept me updated and I was seen same day. The receptionist was very kind and fair.
The nurse practitioner listened to my concerns and was very thorough. They called in the Rx immediately and I was very pleased with the service overall. Just make sure that your insurance covers this. You can easily go online and check with your insurance company.
Place rating: 5
Honolulu, HI
This place is awesome really good staff. Would come again!
The wait tone want to long. The doctor PA listened to my concerns and didn’t blow off what I had to say.
I left feeling like we came up with a good plan and I feel so much better! Thanks!
Place rating: 5
Kailua, HI
I’ve never had anything but good experiences with this practice. I can say that the providers at this clinic are extremely knowledgeable, professional, and personable. As a fellow clinician, I have even referred my own patients to Braun and know that they do great work. Some people have written about the wait at the clinic but I have never experienced anything but minimal times. I have waited longer for doctors I have had appointments weeks in advance for. If the wait is unusually long (which is rare) they let you sign in and come back. Overall this place is excellent from someone who is also in the healthcare field.
Place rating: 5
Kaneohe, HI
I have been a patient at B.U.C. for 6 years. An urgent care is exactly what it is people. An urgent care. There are no appointments! It’s walk-​in. So maybe, just maybe, there might be a wait if you get there late. So why do people think they can give a nasty review and say bad things. I swear people are so rude and impatient and take it out on establishments and doctors that are trying to help. Just because you call the receptionist and she is upfront with you about you’re insurance, does that give you the right to call her names and give bad reviews. Have you ever thought that the problem might just be you? Every practice has little problems. Some have problems that are noteworthy or that even warrant a bad review. This place is not one of them. I know, I have been a patient here for many years. I have been an E. R. Nurse for 20 years. I think I might know something about good doctors and horrible patients. The staff is competent and kind. Prepare! Get there early people and shut down your negative comments! They will treat you right. See ya in the E.R. people!
Place rating: 5
Kailua, HI
Braun Urgent care is one of the best places to go to get medical help today not «wait 2 weeks until the next opening». There are no appointments so you just go in and put your name on the list. Better than an appointment at 11 and the Doctor sees you at 1. They are all very medically intelligent and actually listens to your issues and ask if you have had this problem before and if so what worked. Not just here try this. Definitely recommend Braun Urgent Care.
Place rating: 1
Kailua, HI
The receptionist was not friendly and on the phone while we were waiting for her to give us attention. We came with 2 sick kids and had to wait almost an hour to see a doctor. We were the only people there the entire time too… We had a much better experience at Medical Corner, but decided to try Braun because it was closer to us. Never again.
Place rating: 1
San Jose, CA
This place is awful, unprofessional and lazy without any real caring for the patients! My wife (a doctor herself but not practicing) needed to get a prescription for a UTI she came down with while on vacation. All that was needed was a prescription written that takes no more than 45 seconds by the prescribing doctor. The doctor confirmed the diagnosis but then said she would call it in within 30 minutes to an hour. Reality is, any other doctor would issue the prescription or call it in right away. After waiting in pain for the 30 minutes, my wife calls in and asks what the delay is and how much longer. The bitchy receptionists says they will send it over when they can, they are busy. So my wife waits another 30 minutes in pain at the pharmacy who tells her, they have not called it in yet. My wife calls me in pain and says she is stuck and can not move so I call Braun Urgent Care to find out what is the hold up. They tell me they will get to it when they can, they have other things to do. Now 2 hours have past, my wife still in pain and waiting so I drive down to Braun personally and am told they will get to it when they can. I let them know that is not acceptable. The front desk girl is a bitch and a half and goes back to the doctor and 40 seconds later comes back with a prescription she calls in. Problem solved and if they cared and gave a damn, they would have done that in the first place. The nasty doctor then comes out with attitude which she got shoved straight back in her non caring self. Never have I been so disgusted in a business! Stay away at all costs!!!
Place rating: 1
Waianae, HI
The receptionist here is rude, and told my 17 year old son that they couldn’t see him
because they don’t accept Hmsa Quest. I don’t understand how an Urgent care
would not accept Quest.
I had to scramble and look for an alternative, because it was urgent for my son to
be seen. I called Windward Urgent care, and spoke to Kaulana. He was helpful, and
said they accept Hmsa Quest, and they could look up his Quest insurance number before hand
so we coukd be seen immediately.
The entire staff at Windward Urgent care were compassionate, and made us feel welcomed.
Place rating: 1
Kailua, HI
Definitely don’t come here if you have tricare prime. I called the tricare nurse advice line and was told to come to Braun urgent care. When I arrived the receptionist rudely told me that they couldn’t see me unless I made Braun my primary care doctor. Seriously?!? I was so angry with Braun and tricare for wasting my time and sending me there. I immediately called the tricare advice line and told them what happened. I was told that Braun urgent care is definitely listed as a tricare participant and that I shouldn’t have been turned away the way was. Besides who makes an urgent care facility their primary doctor??? Anyways tricare noted my complaint and referred me to the longs minute clinic down the road. I of course had no issues being seen by them. It seems like Braun might be trying to gather more tricare patients by pressuring them to make this facility their PCM. Either way I’ve never heard of an urgent care facility that does this.
Place rating: 4
Santa Cruz, CA
I have to say, I’ve been here once before & had a very positive experience. The doctor was very professional and the wait time wasn’t bad. He diagnosed me & sent my prescriptions in right away. However, this second time, I dealt with a very rude receptionist. She seemed tired and maybe just having a bad day, but the customer service at the front desk could use improvement.
Place rating: 1
Kailua, HI
I am not one to complain… I work in a restaurant and I have had plenty of customers complain about stupid and unreasonable things… The receptionist here is just so rude it is ridiculous. My friend and I were in the waiting room having a conversation (of normal volume) after waiting for quite a while and she told us to be quite in the most condescending way; as if we were children (we are mid 20’s).
We were quiet after that and then she got on the phone and talked loudly for about 30 minutes with her friend about flights and her plans.
All the other reviews of this place say the same things as I have and I completely agree! If the person in charge new what was good for their business, they would hire a new receptionist. I live a block away and I would rather travel to town then come back here.
Place rating: 1
Kailua, HI
The doctors know what they are doing there however unless you are extremely lucky, you will be waiting at least an hour to be served! I don’t plan on coming back unless it’s an extreme emergency, finding a different doctors office would be much better especially since you can’t make any appointments.
Place rating: 3
Kailua, HI
Nurse practitioner was warm, friendly, and very capable. I felt i was in good hands. The receptionist was cold, unwelcoming, and seemed to wish we weren’t there.
Place rating: 5
Gig Harbor, WA
It is a pleasure to write a review of Braun Urgent Care Center. I’m on vacation from Seattle (Super Bowl Champs) and we’ve been playing quite a bit of golf. I had a significant Lumbar Spine surgery this past year with multiple level fusions and hardware placed. With the golf and hiking, I developed pretty bad low back and groin pain that didn’t respond to Motrin, etc. I saw the PA gentleman and he was unbelievably empathetic and responsive to this 60 yr old. He did a complete exam, placed me on steroids and pain medicine and I was in and out in 45 minutes. My best friend is a surgeon and she recommended Braun and I’m so happy I chose this clinic.
The front desk employees were wonderful, as well. So, thanks again to the staff at Braun Urgent Care.
Place rating: 4
Las Vegas, NV
Fast. Efficient. Easy access. Helpful.
Place rating: 1
Honolulu, HI
I can’t speak on behalf of the actual medical services they offer, but I was extremely disappointed with the receptionist.
I’ve been feeling awful as it is and the after hours I went to before didn’t know how to treat me because she was sure I had meningitis and a small possibility of sinusitis. So I was going for a second opinion.
I walked in and the receptionist was helping someone so I signed in in the meantime (I was the only other person there). Had to ask her for a pen. That person left then she was on the phone for a while. Got off the phone, did some paperwork, shuffled some stuff around then disappeared in the back for a while. Not once did she acknowledge me except for when I asked for a pen to sign in. She said nothing to me when she got off the phone. I’m new so I’d have to complete paperwork etc. Instead of giving that to me to complete while she did whatever she needed to, she just disappeared without a word, no eye contact, NADA.
When you’re already feeling junk from being under the weather, the last thing you want is to be treated like you don’t exist or don. t matter.
So I left. Won’t be back here again.
Place rating: 4
Honolulu, HI
Came in on a wednesday afternoon for ear infection because I didn’t want to drive to town to see my regular PCP. There was only 1 person ahead of me, so I had no wait after filling out 3 forms. The MD seemed knowledgable and had good bedside manner. I would return here again.