The Home Depot

I am in No way HD biggest fan. On the mainland HD was always my very last choice. Today they did a very good job. I was very surprised at the level of CS and knowledge shown by their staff in appliances. Damn Good Job and Thank you.

Such a hit or miss! Use your Home Depot app!
Yesterday we came in looking for a gate. Like a baby gate or puppy gate. We asked an employee and he looked on his device thing to see. We stood there for a while until he said «um maybe look online» and walked away! I was so irritated. This happens quite a bit there. Some people are so damn lazy to help. I pulled out my phone, looked on the Home Depot app and typed in gates. I was able to see what types they had and what aisle to find it.

The Home Depot should not be selling products that have easily breakable parts with no replacement parts in the store or other solutions available. We are tourists and we rented a house for the week. In the house there is a Home Depot tile table. I accidentally dropped a glass cup on the table and broke one tile. I then went to Home Depot to try and resolve the problem. I was able to find the exact same table that I broke. I only needed 1 tile and offered 3 different solutions for the issue to be resolved. All three solutions were shot down with no other ideas given by Home Depot. I left the store with a mismatched tile… very disappointed!

I will not ever shop for anything again at the Kona Home Depot. It is a disgrace to their name and business. I have bought over $ 13 000 worth of flooring from this company after moving to Kona from out of state. I have spoken with no less than 10 people about my purchase. Each person is more unorganized than the next. Today they delivered to my house twice and I am still waiting for more of my order. No one told me my order was not complete. Lame lame lame. Don’t shop here.

If I could give them negative stars that’s what they would get! Absolutely worst customer service ever. Paid over $ 3000 to have laminate flooring installed. Five months later flooring started separating. Contacted installer about the separation both Home Depot and installer came back to take a look at it. They fixed the floor and exactly 5 months later it started happening again as well as other places in the home. Contacted installer AGAIN and was told I need to contact Home Depot directly. Now 4 months after contacting Home Depot the second time and then sending and expert to my home to look at the floor with the results stating it’s a manufacturer defect Home Depot tells me the will refund me $ 1003 which was the cost of the laminate… Really $ 1003 please tell me what my other $ 2000 paid for. I now have to pay someone to come in and remove the floor and install a new one and Home Depot wants to only refund me $ 1003 what a JOKE!!!

I would give them zero stars if I could! Do not buy a fridge from them! They don’t know the product! Sold us a lemon which has broken twice in three years and protection plan is giving us the run around. Fridge is still broken over two weeks now!!! Living out of coolers… NOT fun…

Home Depot does not care about customer service. I purchased an extended warranty on a L G Refrigerator, 7 months later L.G. Refunded my money due to a defect. I now want my money back from the extended warranty, I get nothing but promises, I have called, asked to speak to the store manager, have had many promises to call me back, NO CALL.
Lowe’s or HPM are the stores in Kona, Hi that care for their customers!

I worked with Wes in the flooring department to get some new carpet for our bedrooms. Because there was some urgency to this problem, I asked to work with him only throughout the process. He was great. Unfortunately, this Home Depot failed overall. I phoned 8 times in one day and no one ever picked up the phone, the call just went to the welcome message stating how very important my call was, over and over and over again. If the receptionist answered and put me to the flooring department, no one responded.
We waited for 5 days for the installer to call, he did call on the 6^th day but we had moved on to Lowe’s by then. This Home Depot is understaffed. They do have some valuable staff members, like Jeannie in the contractors department and Wes in flooring. This problem was not his fault and he provided excellent service.

If I could leave no stars I would. No brain people running departments. Had me sit & wait for an hour & a half for them to pull my order. Then to come back & say sorry they don’t have any because they are holding for someone else. Took them another 20 min to give me my money back so I could go somewhere else. I will not be shopping here ever again!!!

DREAM TEAM!!! All we can say. well we’re actually speechless… is UNBELIEVABLE.
Hats off to DAVID FERNANDEZ in Kitchen Design (and a shout out to Jada too) David needs a raise and promotion! In all of our years of experience we have never dealt with someone so professional. The phrase «no job too big or too small» applies. David spearheaded and personally guided with expert professionalism through our entire project. David went above and beyond, and beyond, and beyond to help us with our project. David whipped up a batch of the most professional group of talented, diligent, fair, honest, efficient (all the great words in the dictionary) men I have ever met in the business. Kudos to the staff that delivered our products and brought them up 3 flights of stairs too!
STEVE OLIVER the General Contractor was absolutely unbelievable. Steve assisted me in getting everything done on time and perfect. He then directed me to CHRIS DUGGAN with «All About Power.» Chris led a 3 man team that was was KNOCK OUT amazing. They worked non-​stop and did an incredible job. They never stopped working. I can’t say enough good things. PAT CHRISTIAN the Plumber came after hours after a long day to assist us immediately with a plumbing problem. He was pleasant, efficient and to the point.
This «Dream Team» worked hand in hand with us and made our house safe and beautiful. The pricing all around was fair and honest. We couldn’t have done this without this team. Again in ALL of our years of remodeling we have never been so … speechless. I can’t say enough words to describe this wonderful experience in an otherwise unpleasant situation. I would recommend them to everyone for a job big or small. You will not be disappointed and I wholeheartedly guarantee that.
Then did I mention all of the workers in every department in Home Depot that assisted with the most concern to every need, right down to the right screw, fitting and plumbing, lighting, etc? These people are professionals. They come from all walks of lives. Optometrist, Real Estate, Retired, etc. They shared with us short stories while assisting us. FRIENDLY, EFFICIENT… what an extreme pleasure to work with your «Home Depot Family.» Their work ethic is commendable. Home Depot seems like a wonderful place to work.
MAHALO, MAHALO, MAHALO From the bottom of our hearts.

The internet says they do roofing in K-​Town but their phone message says they don’t. What’s up with that?

Let’s just say… the Home Desperate in Kona is FAR better than the one in Hilo, which is the closest to where we live. Not as many people, more product and generally a cleaner store. That said, I WOULD NOT want to go through the home building we are have been doing, without having a Home Depot.

Home Depot Kids Workshop (Held the 1^st Saturday of the Month, 1^st come 1^st served, while supplies last)
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Any Business that gives and/​or provides to the development of kids for no cost deserves a 5 star rating.
THANK YOU! HOME DEPOT.