Kona Veterinary Service

It’s been exactly two weeks since our family of three humans and eight furbabies have arrived on the Big Island! Thanks to Kelly for helping us from the beginning, always promptly returning my millions of phone calls and always extremely informative about the entire process! My husband, son, and i had to take three separate flights, and i had to fly out of LA with our pitbulls — the plan was for my son and i to arrive minutes apart in Kona on the first day and my husband to arrive the second day. My flight was delayed by hours and i was freaking out at the thought of my son being stranded with the cats as he waited for me… Kelly assured me that all would be well, and upon my arrival i found that she went ABOVE AND BEYOND to ensure my family’s safety and comfort!!! The vet check for the animals (including the next day for my husband and the furMenaces to Society of our herd) went so smoothly and quickly, and she was so kind and patient the whole time! Our animals adjusted to their new home immediately, and love their new island life! (They’re so spoiled, they have their own instagram @TheHollandHerd, so check them out! Hahaha)
Thanks, Kelly, for all the hard work you’ve done for our family and others, your Aloha spirit is infectious and Kona Vet Service is lucky to have you on their team!

Our cats have received the best care at Kona Veterinary Service. Dr. Krause helped nurse one back from the brink of death earlier this year and has treated the various ailments suffered by the rest of our aging brood over the last few years. I can be a bit of a nervous owner but I’ve never felt like my concerns were dismissed or not taken seriously. Everyone is so warm and friendly and very affectionate with our cats.

Dr. Jordan just walked out on helping my 14 year old dog with a potentially cancerous sinus tumor and degenerative lung issues. HE WALKED OUT!!!
When I got a card from them that my dog was due an annual check up and also needed unnecessary vaccinations (she’d been in already) I went in and asked for Dr. Jordan, to bring him up to speed.
He called me a trouble maker and problematic because I got second opinions when his young replacement from Australia missed reading the lung xrays completely — and — neglected to inform me the sinus issue could be cancer. Aother vet looked at the xrays and said that it was likely cancer, but the only way to know was to get a biopsy. So I called all over the island trying to find a vet with an endoscope, or one that would even try and get a biopsy. Three vets concurred that it was likely a tumor, but only one would even attempt to get a biopsy.
All three also concurred that the lungs looked worse in the second set of xrays than the first. Something Kona Vet completely missed.
He was completely indignant and angry that I had gotten second opinions, even though they had come along in my search to find an endoscope, a simple instrument that he admitted he did not even have (you can get an adequate one for about $ 125.00)
I was the only breeder of german wirehaired pointers in all of Hawaii for about 10 years and worked one on one with many vets over the years, and until Dr. Jordan started bringing in all sorts of vets and operating his clinic Kaiser style (you never know what vet you will see and little continuity of care) I worked with Dr. Jordan well too.
He was a good vet, but his practice is seriously screwed up and walking out on a 14 year old dog in need of palliative care just because the owner got second opinions during his hunt to find an endoscope (because Dr. Jordan didn’t have one) AND along the way it became apparent that Dr. Jordan’s young vets completely missed lung issues that are now much worse — is unthinkable and incomprehensible.
I’m still in shock at this totally unprofessional behavior — and — that he would simply walk out on a dog in need of medical care.

Had a wonderful experience here. Took in our cat that chose us! She’s a catch and release cat with a clipped ear and gets in a lot of cat fights. We were able to get a quick appointment, the vet was on time. They helped us with our problem at a reasonable fee. The best part was they didn’t push a slew of other services on us. Will certainly be using their services again, should we need them.

We used Kona Vet Services for our airport release when we moved back to Kona… KELLY WAS AWESOME! 08÷31÷15 Kelly went far above the call of duty to help me get my fur babies back on the Island! She truly is an amazing person and loves ALL fur babies… THANKS AGAIN KELLY!
Aloha!
Brett (dad), Alicia, (mom), Chica (Pit Bull), Camalita (mix) Rashja (kitty cat) & Rio (kitty cat)

In November 27, 2015, we were reunited with our Maddie. Kelly from Kona Vet Service met us at the United cargo area for a direct release. Kelly not only called a couple of days in advance with all the information about our pets arrival, but was very reassuring about the whole process.
On the day and time of Maddie’s arrival, Kelly was there to wait for her crate to be transferred to the cargo area, she had all the paperwork done and all we needed to do was sign for her release. We were out of there with our Maddie within 10 minutes of her arrival to the cargo area.
It is very apparent that Kelly loves her job, from the the aloha greeting we received when she introduced herself to the way our dog greeted her during her checkup.
I would recommend KONA VET SERVICE to anyone in the Kona area or anyone bringing over a pet to the Big Island.
Thank you Kelly for your love of animals and people. It shows!
James and Clarissa O’Brien

We love this Vet. Kelly met us at Kona Airport on her Birthday to Release our Dog Chloe 4÷1÷2014. We have gone to them for all of Chloe’s needs. The latest being a bee /​wasp sting bite.

Could not get a hold of my usual veterinarian for a last minute urgent doggie care. Several friends recommended Kona Vet. They are a caring clinic. The staff is so knowledgeable and very friendly. They treat their patients with tender loving care. They get to know their patients. Just waiting in the waiting room, they would strike up a conversation with you and your pet. Dr. Krause is a caring person. She takes her time in explaining about your concerns and offers helpful knowledgeable information. I was happy to hear they’re open 6 days a weeks. This is not my dog’s last appt there. We’re coming back!

Been bringing my cats here for years. Great staff, great vets, great care! My cats have gone from kittens to 15 year old cranky pants under the care & guidance of Kona Vet.

We’ve taken our dog here since she was a puppy. We’ve always found the clinic to be very friendly and welcoming, with staff that seems to enjoy doing what they do. We can always get appointments in a reasonable time frame and when our dog needed emergency care, they were very accommodating and saw her right away.
Last week our dog had a few vaccinations-​nothing out of the routine. We were very impressed to get a call the next morning, a Saturday, checking on our dog. Very nice, indeed.
We are totally satisfied with Kona Vet. Service in every respect.

I had such a great experience here today with my cat. We just moved here a few months ago, Kelly had done our direct release and she was wonderful and very good with my cat. Today I brought the kitty in for a possible ear infection. Place was clean, inviting and comfortable. Receptionist was very nice and professional. The room we went into was clean and roomy. Our last vet had tiny rooms that made it uncomfortable. The vet tech came in she was nice, and made us feel as at home as we could be. My cat actually felt comfortable running around and checking out the room, she’s never done that before. The vet we saw was Dr. Milnes. She was sweet, very thorough and answered all my questions. When they were feeling her organs and checking her ears the vet tech was scratching my cats chin, they were very loving towards my baby. They were awesome, and I felt totally comfortable with them handling her. My cat Agnes actually rubbed up against the doctor, which is so out of her normal behavior. It was kind of fun that when the vet and her tech were out of the room, there is a window that I could pick the cat up and she could look out, she loved that. Cat does have the beginning stages of an ear infection and we got some drops, the doctor showed me how to put them in. Best vet experience, I felt totally comfortable the whole time and I think my baby felt as comfortable as she could (the window helped) But very knowledgeable, and answered all my questions. Cost was not bad at all. I’m thankful to have a vet like them.

I use Kona Veterinary for my kitten. The facility is clean and comfortable for pets and owners. The entire staff is incredibly friendly and welcoming. I really appreciated the follow up calls that I have received after my kitten had his shots. I highly recommend this office!

We have been taking our little dog Gracie to Kona Vet Services for over three years. They are great to work with, reception, vet techs, and vets. They are always helpful and kind. Their prices are fair.

I took our 12 year old dog there yesterday, not only is the location a hop, skip and a jump from my house, it was nice and clean and the girls were nice and friendly. My dog had some lumps on her and I just wanted to make sure she was ok, they accessed the situation even took samples of the fluid in the lumps and checked them out — thank goodness all is good. The price of the service was great here I was expecting this huge bill and it was under $ 90.00. We just had all our dogs papers transferred to them and will continue to take our animals there for treatment.

Used Kelly a vet tech at Kona Vet for an airport release a few days ago. I have never encountered such a rude person in my entire life, as if transporting six animals wasn’t stressful enough. She even had the nerve to say that one of my cats had anger mgmt issues. We were going to make them our vet for all six animals, but now will be going elsewhere. If you do use this vet for airport release ask for someone other than Kelly. By far she is the one with anger management issues.

Nice, intimate facility doesn’t stress out my dogs too much, friendly people and great vet (my girls really like him). Good prices compared to others in town.

I like the location because its right up the street from where I live. The facility is easy to find, modern and clean inside. The people are friendly and they work very efficiently. They were quick to squeeze me in and the procedure was done in 5 minutes.
I had to bring in my maltese, he had an anal abscess. One of his glands had burst. They opened it up to help it drain, and he looked so much better the next morning. He was also unaffected by the experience, usually he’s angry and hides for a day. That was such a peace of mind. The only thing is that I wish I would have asked what the prices were. I could have saved some money had I asked for the oral pill antibiotic versus the $ 35 shot for a dog that is 6 lbs. I felt rushed into the decision and I went with the doc’s recommendation. The whole thing, for a five minute procedure was over $ 100. I guess thats expected.

I worked with Dr Jenny Chartier for direct airport release of my two dogs when we moved to the big island and flew direct into Kona on Alaska Airlines. This review is only of that one experience.
Flying direct to Kona on Alaska Airlines let the dogs avoid a whole interisland flight and unloading/​reloading they would have had to do on Hawaiian (and I recently talked to a lady whose dogs were sent to the wrong island by Hawaiian Airlines during just such an interisland transfer!)
Anyway, Dr Chartier was always prompt and helpful in her communications, very responsive when I had questions, gave me good information, and helped smooth my path in advance. She was where she was supposed to be when we landed, everything went without a hitch, and my dogs made it through the airport as quickly as possible, thanks to her excellent service. She gets five stars because I can’t think of anything she could have done better.
I’ve had no further care from her, since we are living on the opposite side of the island from her practice, but I would definitely recommend her based on my experience with her Kona direct airport release program.
(Her fee was also less than the other vet service that offered direct airport release inspections, Keauhou Vet Hospital.)
(The one odd thing about the airport release program is you are not allowed to take the dogs out of their kennels while «inside» the airport, even though it’s an open air area, so after Dr Chartier released them in the internal exam room where the airline had delivered them, I still had to hire a skycap to move their kennels about 30 feet to the sidewalk so that I could finally let them out of their crates.)