Goodyear Auto Service Center

WORSE SERVICE EVER!!!
I made the appointment while on Oahu because I knew I’d be on the island for vacation the next week. Called the morning of my scheduled appointment at 8 am to confirm my 11:00 appointment. Drove out from Lahaina to Kahului for my vehicle service. Showed up 30 minutes early to check in.
So– first the girl who was working the desk could not find my 3 year alignment plan and was going to charge me for a new one! It’s a good thing I save ALL my vehicle service receipts! I was not about to pay $ 220.00 for something that should be FREE. Ugh.
After looking over receipts she corrects the estimate. $ 40 for my oil change, tire rotation and alignment.
I leave my keys and walk over to get lunch. An hour later as I’m walking to Ross Dress for Less I notice that my truck is outside. I’m thinking «Wow, done.»
I head over to Good Year as I get closer I notice the it is the same exact stall that I parked in! What the heck!
I walked through the front door and I see 3 employees at the counter, not one of them is doing anything. Just talking to each other about the new Domino Pizza that opened near by… ?
After sitting for 15 minutes I asked the lady there «When is my truck going to be serviced?»
She looks over at me and says– «Oh, didn’t you know, we’re short handed today. Everyone called out sick.» Then she say wait and walks out the the garage area… She comes back to the waiting area. She tells me «Well, you’re up next. There was a car before yours but, um, she has an appointment scheduled after yours. She only has oil change. But because your appointment is first and you’re here waiting I moved yours up.»
What the heck! Yes, please move mine up!!! My appointment is FIRST. Regardless of what needs to be done. My appointment is before hers. Ugh.
Waited another 15 minutes and still my truck never move.
I finally left without having my truck serviced because I’M VISITING AND I’M ON VACATION!
To add insult to injury– as I’m walking out, the lady tells the girl. Give her a 50% discount for her next visit.
Unbelievable.
She tells me I can reschedule you for next week. I DON’T LIVE ON THE ISLAND!
LONG WAIT and Left without getting my truck service!

Used these guys for the first time recently. Oil change and safety check. Excellent customer service at the front door with Ariel. Kept me apprised of all developments and time-​frame. Couldn’t ask for more from them. Except, I will, the next time I need service. Excellent experience.

I had my car towed to Goodyear for what I thought was a tire problem. It turned out to be much more complicated than that; an engine issue that they aren’t equipped to fix. So I set up a tow back to my house and called to pay my bill… no charge! I couldn’t believe it. I’m not used to customer service like that these days. Thank you Goodyear!

I went in twice to have a tire repaired and while the women working at the desk were nice, I couldn’t get a straight answer on how long it would take, which made it difficult to plan my day. This was a bit frustrating so I’m going to try somewhere else. I’m encouraged by their other positive reviews on here, maybe it was just an off day.

I placed an online order for some new shoes for Pathfinder. $ 140 per tire was a screaming deal. I was later contacted by the Local office that those specific tires I ordered are no longer available. They did have a similar set. $ 10 more per tire. Still a good deal. They gal Andrea set up the appointment. I went in looked at a few other choices. I fell in love with the Wrangler Duratrac. How much? $ 230. So we sadly parted ways. A few moments later. I get a call from. Goodyear. Mr. O. The tires you’ve selected online is the wrong size?! I told the gal. I used the online match and it prompted me for 16. Shes like nooo. your rim is 17. We don’t have your size available. Wtf?! She apologized and took care of it in the spot. Mr. O. I know you loved the Duratrac. I can apply the online price for that one for you. Sweet! So I got $ 50 off per tire from the now $ 230 tires. Thats $ 180 per tire. Sweet! I also got a $ 40 rebate for the tires too. Would I recommend their services? YES. Will I be a return customer? YES. Great Customer service. None of the… ohhh… let me see a manager. she squashed it right on the spot. no Fuss no Muss.

I had many problems with my older car’s air conditioning system. It was not easy to figure out, but the staff and management at Kahului Goodyear never gave up, and I always felt they were on my side. My car was fixed, and although it was expensive, I feel I got a good value for what work was necessary. I would recommend them to anyone. The front desk staff is very friendly and accommodating, the mechanics keep you informed and do great work, and the management is fantastic. ONLY COMPLIMENTS!

Girls at the front desk were very friendly.
Got an alignment and lube done, and they were pau within an 1 ½, and they said would be done within 2 hours. So that was awesome that i didnt have to wait longer, i hate having to wait longer. And they were able to get me in the next day from when i called. i would recommend them.