Yuppie Puppy

I have taken both of my dogs here a few times. They do an ok job. Enough for me to have kept going back. They are on the same street as me so it’s easy to walk there and home. It was convenient. However I will not be taking either of them back. For two reasons. 1) the last time I took my one of my dogs there when I got home I realized that he was scratching his chest constantly. I thought it was because he just got his hair cut he’s probably a little itchy. When I looked he had a huge gash and was bleeding. I immediately called them and asked what had happened and they denied Any wrong doing. And says oh he probably just has razor burn. This was no razor burn. The blood was literally gushing out. I live on the same street as the groomer and there could have been no way for that to happen to my dog just by walking 3 minutes down the road. After talking to them I realized they were trying to cover it up when they brought him out to me. It finally healed after about 4 days. 2^nd time). I boarded my dog there for 6 days. At the time of boarding I asked for him to be bathed toward the end of the week. When I went to pick him up I paid $ 92. This was supposed to include the board fee and the bath. When I picked him up I noticed he stilled smelled like urine. But again giving the benefit of the doubt I figured ok he’s a dog they smell and I did not actually know which day they bathed him on. But when I got home and checked him out because something still wasn’t sitting right with me about this so called bath. I looked and he had the same exact urine stains on his legs and belly. The same exact ones that he went in with. Again I immediately called them and asked. Again the same girl says he was bathed the morning that I picked him up and he probably peed on himself again. Ok. That’s is plausible he’s a dog. But the same exact urine stains??? In the same exact places??? And he smelled like urine. Not even a hint of soap or shampoo. How could that possibly be when you said he was bathed that morning and I picked him up exactly at 2:30pm. It didn’t seem like the truth. They did offer to re-​bathe him. But I just asked for a refund of just the bath alone. Not the entire board. She tells me no. No, for a no more than $ 15 bath refund? That’s kind of ridiculous to lose a consistent customer over a $ 15 bath. Hope they get it together. I’ll take my business somewhere else. UPDATE: during my conversation with the groomer about the bath she told me that urine stains in his fur needed to be shaved completely off. THAT WAS A BOLD FACE LIE!!! As soon as I washed him MYSELF the urine stains came out like they should have if they truly bathed him. I WILL NEVER TAKE MY DOGS HWRE AGAIN. I