I Need A Clean Inc.

Very disappoint in this company! I had an appt. scheduled for today. They were «no shows». It is already paid for. Beware!

They have been horrible to deal with. I bought a Living Social and booked a cleaning. They never showed up (I even confirmed the day before) They rescheduled and again never showed up. They won’t answer their phones and even charged my credit card for extra miles!

Not sure how to give this place negative stars. I initially found the place via living social and purchased a deal to have my new and old home cleaned ($ 265 or so total when you include both orders). Initial order (1 of 2) for a move in deep clean was placed via the website where the service address was noted. Day of cleaning I call them to verify they were headed to the right address (the receipt only showed my billing address) and they had scheduled cleaners for the wrong address. They were supposed to fix it that morning and send cleaners over later during the day, so I was going to give them a pass. Late in the afternoon I get a call that they were overbooked and needed to reschedule to tomorrow. Told them the movers were headed there tomorrow, but if they could do it first thing then that would be ok. The girl agreed and rushed to get me off the phone. Day OF the moving no cleaners showed up. I called (several times before someone picked up) and they had AGAIN scheduled cleaners for wrong address. Not only that, the girl who had completed the reschedule had set the time as «any time». I was patient up until that point — at this point I wouldn’t rely on them for anything (and cancelled order 2 of 2 because I couldn’t risk the same thing happening on the move out clean).
Fortunately I was able to schedule same day emergency cleaning with another cleaners. I also still haven’t received my money back for the credit card charges. Lack of communication, untrained staff… and just general poor service… and that’s just the scheduling. I don’t even want to know how bad the cleaning service itself might be (seriously…zero faith in this place at all). From reading the other reviews, looks like I may eventually need to dispute credit card charges as well (at least living social was prompt on their part of the refund). I would run, not walk away from this place.

Buyer Beware!!! Initially I was very pleased with Julian as he helped me schedule my move-​in deep clean. Then the cleaners never showed up, no call or anything. I had to call to inquire about the status, at that point I was not happy but Julian asked if they could reschedule for the next day and I agreed. Day two was a no call no show as well! Keep in mind I had already paid $ 265.00! At this point I was understandably upset and requested a refund opting not to give these folks a third time to waste my time. Julian assured me the refund would be processed and when it wasn’t after 10 days I filed a fraud claim with the credit card company to get my money back. One star is too high of a rating for this company!!! Find another cleaning service!!!

This company provided excellent service by friendly, professional staff. The staff was well-​trained, and deep cleaned my home with the utmost precision. I customized the service to include a «deep clean» wash of my floors, windows, and furniture. After raising two golden retrievers, the cleaning service was my saving grace! I highly recommend this service to everyone, and I will absolutely be calling them again!

The prices are cheap, however, my appointment was moved multiple times and the cleaners did not stay for the entire time I paid for.

I made a Unilocal account just to write a review for this company. The cleaning was a joke. They only cleaned half of the items requested/​paid for (carpet cleaning for three rooms and they only did the hallways) and those cleaned were not done well (dust on the baseboards and hair in the bath tubs). When I called to complain they said they’d send a team back for free to fix it yet they charged me for it. After calling multiple times to complain, the manager never called me back. They refuse to refund me the money. DO NOT USE this company.

Do not do business with this company. There were several issues even before the cleaning took place, just with scheduling. The person who finally showed up for my cleaning did her best, but had not been told about the type of service I had ordered and was not prepared to do the work. I called the 800 number and spoke with an extremely incompetent woman who put me on hold for over 10 minutes, then said she would call back but never did. Not a good company, do not let them into your home.
I am only willing to put a star because the person who actually cleaned my home was pleasant and tried her best.

Nothing but good things to say about this company. Everybody was friendly from the phone agents to the cleaner who came to my home. The wood floors were my main concern especially because of the high volume of traffic with the kids and dog, and after 4 hours they were sparkling. I will continue to use their services in the future!