DentFirst Johns Creek

First I have to stay I used to like this dentist office for my 4 older kids. They seemed to do fine with routine care and a
previous wisdom teeth removal for my daughter.
After today, however, we will be looking elsewhere. My son needed his wisdom teeth removed and we had an estimate done in Jan 2015. They could not work him in before he needed to return to college so we had another estimate done recently. Our out of pocket expense was almost double so I called to inquire. The girl at the office told me she would have to speak to the oral surgeon and insurance coordinator (manager type). She called me back later that day saying she had talked to them and told me they were adjusting the cost and my out of pocket would be $x which was at least closer to my original quote 5 months ago.
Now comes the bait and switch tactic or just the absolute lie, who knows. I arrive with my son the next day, today, and I am called in to go over the costs. I am then told by the mgr type insurance person that they originally gave me estimates for the removal of children’s teeth in Jan 2015. My son is 21 and I had more than one conversation with the office about wisdom teeth removal but somehow no one was competent enough to get codes for wisdom teeth removal correct? She then proceeds to tell me that she did not know the girl yesterday (who is conveniently not there today) was giving me a total price. Meanwhile she is sitting at the desk with a sheet below her top sheet that says exactly the amount I was quoted the day before.
By now I am livid as my son has taken a day off work for this procedure and they know I have little options sitting there. I was furious for the bait and switch tactic and the downright lies that were told. I agreed to the procedure but I am still enraged about it. I will be looking for a new dentist office that is competent with insurance codes/​estimates and trustworthy.
Note that after leaving the appointment, I requested a copy of the «new today» estimate to be emailed to me and lo and behold the exact same insurance code that was supposedly for children’s teeth was used for 2 of the 4 teeth so, in the end, it has been proven that I was lied to… descipable.
I need to dig through my extra change for another $ 250 that I now supposedly owe them.

Terrible! I normally go to the location in the Perimeter are since that’s close to my home however; since my husband already had a doctors appointment over that way I thought I’d just schedule with them. My appointment was initially at 2 PM they called me to see if I could come in early I said let me check my schedule and I’ll get back with you. My schedule was open so I said sure and the lady I spoke with said come around 12:45−1 PM I said that’s fine. I arrived and signed in at 12:30 went next door and sat with my family while they grabbed a bite to eat and headed back over a few minutes before my appointment. Okay I’m sitting and sitting 15 minutes past in which they have a sign up saying if 15 minutes go past your scheduled appointment time let the receptionist know. I let her know and she’s like «Oh really it’s been 15 min. the doctor will be just a few more minutes» I said okay 10 more minutes pasted and I left. How dare you call me to come in early and I get here and you’re still not ready. I will never go back to this location. Poor customer service, no respect for your time and they could care less!

I mistakenly reviewed Dent 1^st under the wrong listing the first time, so I’m glad I found this one as I was about to update my review.
I’d originally given them 4 stars — today they get 5 stars. I love these guys. I went in this morning for a root canal and walked out an hour later with a reconstructed tooth courtesy of the wonderful Dr. Sarembock. I’d recently switched to him from Dr. Trigg because I liked his firm handshake. No, really.
He could have easily done the root canal and charged me the originally quoted $ 700+ (after insurance), but instead he realized it wasn’t necessary once he got in there and I left paying only $ 93. Dr. Sarembock is very kind and likable, was gentle and compassionate about my fear of the root canal. And in the end turns out he’s also an honest dentist. I like that. A lot.
Everyone I’ve dealt with at this location is very friendly — from my hygienist to the front office staff — and I always leave with a smile on my face. I highly recommend this Dent 1^st office.

My family has been using this dentist office for years and we had always loved it there. I had a very friendly family feeling to it and we saw the same dentists and hygentists for long periods of time.
In the last few years things have changed drastically. The turn over there is very high and we were almost always getting different personnel on each visit.
My son had an impacted tooth and was in a lot of pain. They said that the first opening that the oral surgeon they used wasn’t for 3 weeks. That was unacceptable. They told my son to call back each week to see if there was a cancellation. That was unacceptable also. We asked for a referral and they refused, they said they didn’t give referrals.
My wife needed periodontal work and it was the same story. She had some major periodontal work done by the periodontist that they use, Dr. Lee. My wife really liked him. A couple of years later, she needed more work done and wanted to use Dr. Lee again. They said that he was no longer affiliated with them and refused to give my wife a referral that was required by the insurance company.
Their customer service sucks and the people we spoke with were very rude. They would rather lose you and your family as patients rather than make sure you get taken care of if it means they lose a few dollars by referring you outside.
Things have really changed there and they have gone down hill. My entire family has switched to new providers.

This Dentist office is wonderful. It reminds me of the Cosby Show every time I go for a cleaning because the staff is so diverse and my dentist is soooo friendly like Bill Cosby!
They have great service and the cleanings are fabulous. Check it out. They have several locations around metro Atlanta. I can only vouch for this one though! They’re great!