XFINITY Store by Comcast

Jazime actually resolved an issue that online and phone (over an hour on hold) could not! Not to mention having a tech come out two different times to work on the box and also another call of more than an hour hold on the phone to be told that the box must have been being tried to be updated during the night and if it did not work again after having been on hold with a tec that we would have to arrange for another technician to come out to service it or return the box. Oh by the way you have to be on hold to get a new number for a service ticket to return the box !!! No manager was on duty and three emploees now in the store that was empty. Unfortunately Verizon is closing the store on July 1. I guess employees that actually take care of a customer are rewarded by having the location closed.

Love, love!
This new location is great. It’s updated, super fancy, service is more efficient. Brava XFinity!

This location is much better than the former Comcast location on Troy Hill Drive up the road. It is set up as a showroom, which I find actually odd. I’m not sure what I’m supposed to be shown, as I thought people just came here to drop off equipment or upgrade their old boxes or whatever. There is a check in desk up front with a small pad where you can type your name into the service queue. A good system that needs better signage, and even if you know what you’re doing it doesn’t work half the time (I’ve been there twice) so you need to wait for the service desk attendant anyway. There are large couches, benches, and chairs to sit and wait for your turn, with a large screen usually showing Pixar movies at a disappointingly low volume in the back of the store. The technicians are very friendly and provide excellent service, inasmuch as they can given the nature of Comcast’s equipment. Wi Fi is provided while you wait, but has such a terrible connection I quickly abandoned it– welcome to Xfinity.

Great service! Came on a Saturday noon and No wait! clean and organized. Can return equipment. (does not provide equipment rental for montgomery county)

New and very organized location. Type your name on the monitor and wait to be called. I didn’t wait long at all. Representatives were helpful and friendly.
I was given the info I needed for the type of services I have and soon I was on my way out. Parking right outside the doors is nice too.
This location is hidden if you are coming from US 1. It’s right next to MOMs Organic Market. Across from Advance Auto Parts.