Roto-Rooter Plumbing & Drain Services

Andy #2026 and josh #911 came and fixed my drain tub today they were fast, kind and effective we will definitely request them and use the service again– thank u!!!

I had a problem with small water leak from the pipe behind my master bathroom toilet so I called Roto-​Rooter. Turned out it was more than just a small leak and I had to get both of my master & guest bathroom toilets replaced. Victor (Technician 1301) from Middlesex branch was really professional and helpful. He showed me where the problems were and gave me all the options and suggestions what would be our best approach to resolve them. He also gave me good suggestions when we went to store and picked out the new toilets together. And he took his time and make sure everything works well. He even picked up extra parts just so we wouldn’t have to make multiple trips to get the job done. Highly recommended and very happy with the service.
Crystal C.

This is my second time using roti-​rooter services and I have been satisfied with both experiences. I had the unfortunate experience of having a leak due to the frozen pipes. I called in roti-​rooter and had a tech the very next day. Jenner Cole #2435 went above and beyond in his service. I didn’t feel as if I was being overcharged or he was wasting my time. Before each step he would explain and show me the problem. He fixed one leak and discovered another and fixed that leak as well. The prices where under what I thought I would pay for this service and it wasn’t a hassle. I would call roto-​rooter again for any of my plumbing problems. Not only do they do a great job but also have great customer service.

One of the great things about roto rooter is they have super fast service. I scheduled an appointment with them on Saturday and then came the next day. The guy that came was nice but their prices are outrageous. I needed to get my kitchen faucet replaced as it was leaking. I have a basic standard faucet, nothing fancy. The guy quoted me a price of $ 365.00 to replace the faucet. The was the price of the labor only! I had already purchased the faucet from Lowes. I was like this seems a bit outrageous. He pretty much said that is the price and blah blah. Nice guy but I was like no way am I going to pay that. I called another place after he left. He quoted me a price over the phone for $ 75. He came the next day. It took him 30 –40 minutes to replace and it was indeed only $ 75. I guess Roto Rooter is great for emergencies as they can come out quick but their prices are pretty ridiculous. So they basically wanted $ 365 for a half an hour job. Never again!

Easy on line scheduling, professional call prior to arrival, professional and swift service of technician, discount coupon for service.
The only draw back if the price, almost double the price of our regular sewage guy, even with coupon.

Is it possible to give them zero stars? I would not recommend this company. Unless you enjoy overpaying, sitting around waiting for techs to diagnose a problem multiple times, wait another day for parts, have them not fix your problem etc. If that’s the case, this is the company for you…
Update to this review-​After 4 days of trying to get a problem fixed I was just told that the part alone was over 4 times the actual cost-that’s some mark up! I called an actual plumber and got the job completed for less than half the cost roto rooter quoted. From the rude «manager», john, to the dishonest/​lying plumbers, this princeton branch is awful. Don’t waste your time or money!!!

I had Manny and Pedro (Tech 525) from RotoRooter come out to my house because I was smelling a terrible, HORRIBLE smell from my kitchen area. I had other companies come out to investigate and no one could figure out where it was coming from. Manny was able to quickly determine where the smell originated from (the main sewer line just below the kitchen area) and snaked out the clog. I am so thankful that they were able to not only determine the source but also solve the problem. I have two young children and was very concerned for their health. They were polite, efficient and I would absolutely have them back again (If they would even come back after that nastiness). Could not be more pleased! Thanks guys!

I was so upset to find that I had sewage backing up through my basement floor. My new washing machine was sitting in waste. I called Roto-​Rooter and they were at my house sooner than expected. After much hard work and patience the handy man they sent out (Foster) had unclogged my main line. I have had no problems since.

I just had Roto Rooter come in and fix a leak under my sink. Overall I’m very pleased with the work that was done by a very professional plumber. These are the reasons I went with a «name brand» company. The down side, and the reason that this is only 4 stars instead of 5, is the price.
Yes it was quoted to me before hand ($ 200+ per hour) and it was my choice to accept it, but given all that was needed was a gasket replaced, I was left feeling that it was a tad high when all was said and done. Yes, I’m not a plumber and no I obviously didn’t know how to fix it myself, but still…
All told, my sink no longer leaks, the work got done quickly and efficiently and has a 1-​year guarantee. I very much believe that you get what you pay for and I feel that I got good work, that’s backed up well.

Called regarding backed up sewer and they were able to arrive within an hour or two. Service man was very helpful and explained a lot about the system. Also have a 30 day guarantee!

If I can give give this company zero stars I would! I was recommended to use them to clear my drain pipes for my salon. I scheduled my service online for 12 noon. They sent me a confirmation that they would be there between 12 and 2pm. They called to let me know at 1 that the service provider was on the way. 1 hour later I called them because he had still not arrived. Their response was «we don’t have anyone in the area to send to you your service provider will be there as soon as possible». At 5 pm I called again because he yet still did not arrive, they apologized and offered me a 20% discount for the service. The service provider finally arrived at 6pm. I had 2 sinks that needed to be snaked. They gave me an estimate of $ 550 plus tax with a sly smirk and laughed at me! I have never paid more then $ 200 for this service. I asked him to please wait I was calling the supervisor to speak about this price. The provider went outside and when I looked I realized he left!!! There was, at this point, no way to redeem themselves! Even if they would have given me the service for free it still wouldn’t reconcile for the lack of professionalism this company has. I own a business that requires sinks to function. The amount of money lost due to their piss poor service is unbelievable. DO NOT USE THEM! THEY ARE NOT ONLY A RIP OFF BUT RUDE TO THEIR CUSTOMERS! I AM UNSURE HOW THIS COMPANY IS EVEN STILL OPERATING! Maybe from the one or two people that don’t know any better and actually pay their insane prices!

Here’s the email I just sent them:
I just had a simple kitchen drainpipe cleaning performed. The technician was friendly, did the work in an hour’s time, and seemingly fixed the clog. The problem wasn’t the service. THE PROBLEM IS YOUR PRICES. $ 450 for snaking a kitchen drain? That is outright robbery! Of course, it’s my fault for not investigating thoroughly before booking an appointment but, honestly, who in their right mind would even think that such a basic job would cost that much! It certainly doesn’t take a genius to snake out a pipe, but even if it did, I don’t know of any that charge $ 450 per hour! Do you? For comparison, after the fact, unfortunately, I called a local place that gets excellent reviews across the board and he quoted me $ 99. Much more reasonable. I’d even be willing to go double that, but $ 450? It’s outrageous. I will never ever ever ever ever ever ever ever ever ever ever ever EVER use Roto-​Rooter again.

Sump pump issues!!! Made service request online, last night. received call early AM to schedule, services.
My Tech Manny # 525 arrived on time and was very pleasant .
He evaluated issues, discussed solution and price as promised.
I had a lot of questions, Manny had no issues answering them as well as being very knowledgeable in the field he is in.
A plus for me as well since he spoke Spanish, I could communicate easier.
Unfortunately my issue was NOT resolved due to weather inclement, FROZEN WATER in the pipe, there’s nothing to be done, except wait for the thaw.
Manny advised when weather warms to, give them a call if line is still not clear.
Overall I had a great experience, Thanks Manny for coming out today. He normally does not cover my area.
I will definitely be calling them back once the weather warms if issues still remains & will be requesting Manny # 525 to come out.

The WORST ever. I scheduled an appointment to get my water heater fixed and their service was horrible. Technician called me so many times complaining about parking spots so I gave him address to a parking lot nearby and told him that I will reimburse the parking fee. He was just complaining the whole time and didn’t even go to my building to assess it. Not to mention that they didn’t even let me know that of that at all. So basically, they didn’t do their job, just left and didn’t let me know until I called to confirm. Their technician was horrible in terms of how he handles situation. Just complains and never listens.

So the service Manager Bob Refunded the money his employee stole from me and tried to make what happened right. For now I will give them the benefit of the doubt Maybe they really don’t know what there employees are up to. Just be careful !!!

Received a call from Roto-​Rooter customer service who apologized for the inconvenience and offered a credit towards my next service call. Nice job Roto-​Rooter — that’s how you keep customers.

The good thing is the staff came within 2 hours after I called.
However, they can’t identify what is the problem. No estimation of cost was given. And the staffs asked for tips for the service.

I had a great experience with Isaac, one of Roto-Rooter’s plumbers. He had good humor, lots of knowledge, and a ton of patience. We had a clogged sewer line that was causing flooding in our basement and he dealt with it. It was a long, difficult job, caused by years of main sewer line build up, but he and his trusty snake dealt with the job. He even helped me carry in the carpet cleaning gear I rented from Home Depot. He was so great that I gave him an extra $ 30 tip. While I hope I never have to hire a plumber again, Isaac made it as painless as it could be.

My appointment was pushed back 3 times. If that was the only problem, I would have given a decent review, but the guy who finally came was rude and blatantly arrogant to me, and dismissed everything I said. Do not use these guys.

If I could give no stars I would. I came home to a backed up sink with a major stench so they say 7X24 but guess what — we cant get you a plumber til morning. OK I asked for 10 AM and was told some one would be there. At 8:30 they called to see if they can come early (same problem — I had told them I would not be home until 10), Called to see what was happening at 9:30 — plumber will be there within the hour. 10:30 –plumber will be there by noon — Noon — plumber will be there by 1 PM — he’s coming from far away! At which point I cancelled the call. The dispatcher did not say sorry for the inconvenience — nope — he said fine and hung up the phone. I dont care how «professional» you are — if you cant show up on time dont bother !!!