Giorgeo’s Fine Jewelery

I had a bad experience with a guy who either was the manager or the owner or claimed he was very nasty attitude. Hung up the phone on me and everything! NEVER buying a thing from this place.

Horrible, rude, unprofessional sales people. I was being repeatedly insulted.
Yesterday, I went to Giorgeo’s in the newport mall to change batteries for 5 watches. There were a lady and a man and they were on the phone more than 5 minutes. They don’t care while I was waiting for help. They charge $ 100+tax and I don’t care. They are not a professional watch people and I dont’ care. I don’t expect anything for this kind of small shop in a dirty mall. Those two people were nice to me and I didn’t have any trouble with them.
Next day, I realized something wrong with one of the watches ’cause the lady hammered it a lot of times to close the back cover. Even the guy mentioned that it was very hard to close.
So, I went back to the mall today (06/​20/​2013) to find out what was wrong and it could be fixed. As soon as I arrived the shop, a different guy came out. I explained what was going on, but he cut my words and yelled at me. «It is not a sec. hand to move! Find the manual and Read the manual!» I told him to calm down because his face became red, but he was yelling at me more and more without any reason. «Go and find the manual» When I asked for repair (I didn’t even mention any money), he kept saying same words and he saied «This is the 2^nd time and I’ll not tell you more~~Find Manual~~» then he ran away. WTF. What I want was whether the watch could be fixed or not. I didn’t mention refund or any free service at all. But this stupid guy was yelling at me repeating «find manual» stuff.
They have to shut down the business forever. Do not go to this monkey business.

The guy at the counter loves to play Solitaire in his computer. Interrupt him at your own risk.
Worst customer service ever.

I went to this jeweler tonight and was disappointed with my entire experience:
Rude, unprofessional, and belittling salespeople.
Waited for 15 minutes with noone approaching me.
After two women tried to sell some jewlery and left without making a deal I overheard the two «sales people» commenting how they almost «got them» by trying to undercut them.
I asked for a cushion cut diamond to view, he shows up with a round cut, I question him and he says «of course that’s a round cut»…well that isn’t what I asked for.
He tried to pressure me by saying how diamond prices are going to rise in a week… convenient timing… idk.
After realizing this store was unprofessional I left and the guy there commented on how «I looked like I was stuck between a rock and a hard place»…uh, no guy, I would rather spend my $ 40K elsewhere.
What do you expect from a jeweler in a MALL.

Was buying engagement ring, brought my diamond and asked to put on setting the quality of work is very bad. Had to spend time while waiting they were polishing it. Will not recommend to anyone this Jewelry. Very bad jewelry.

Rude manager, ruin the message encrypted on my ring at Giorgeo’s Fine Jewelry
Rude manager, no attention to details, no customer service.
I took my engagement ring for a resize here. The resize was good but the manager recommended me to polish by wedding band so it would look better. I went to pick it up and it did look great. However, I had a message encrypted and that was gone. The manager told me to wait a few minutes to clean it better. After a few minutes he came back with no explanation. The message was still gone. I asked to please fix it since the encryption means a lot to me (especially since I wanted my ring polish for my 5 year wedding anniversary). He told me that he would encrypt it but I would have to pay 40 dollars and wait 3 – 4 weeks. I was really disappointed. I trusted I would get my ring perfectly. This is their business. They should know the importance of these things to people. He rudely said it is my fault so I should not complain. After a few minutes he told me he would charge $ 20 to fix this. He said he didn’t want to lose 20 $ for something it was my fault… still no apology and blaming the situation on me. He was rude, they have zero attention to details, zero customer service. Really bad experience. Wedding rigns meant a lot too people, he should have known better.