Everkept

I have used Everkept for a decade and have never been disappointed. Not once, which is unusual. The drivers actually smile and wave, they treat their cans with some respect and care, and are as reliable as can be. I use them for all three of their curbside services, trash, recycling, and yard waste. Why would you pay any of the others to pick up your trash?

Using Everkept for trash and recycling. I switched to them after the other company kept on raising my trash rates. I called around and found Everkept. They have much more reasonable rates and I can now afford to recycle for no where near the costs of the previous hauler. I have found Everkept to be just as reliable. They also use robotic arm trucks.

Have had Everkept service for 1.5 years, no problem till they missed picking up my trash and others on my street. Had yard waste and trash out Sunday night the night before prior to scheduled pick up, emptied yard waste but not trash. Called them same day, was told it would be picked up next day. Tuesday It was not done, called again and was told they had truck problem and new driver but the truck is still out and will come by. Wednesday called again, was told again they would be by today. Wednesday at 4:10 called a asking to speak with office manager, was told she was in a meeting but promised to call me back. Called at 4:50 on hold then recording to call during business hours. Being persistent I called the number on my caller ID at 5:10 and someone answered! Asked for office manager and was told she wasn’t in today, asked for supervisor whom I was connected to (maybe?) spoke with this person who identified herself as the office manager! Wow! They can refuse to pick up your trash if you are one day late on payment but what recourse as a customer do we have? So as promised, now day 3, that. They would come by Thursday, day 4. Now I wait. Can’t cancel service until end of billing because I’m afraid what I’d go through to get my money back!