Jasper Tv & Appliances

My experiences with Jasper TV & Appliances have all been very positive. They are a small mom & pop operation that has survived the ups & downs of the economy & I personally have found their customer service to be excellent. I have ordered several appliances through them (W/​D & fridge) and they have made solid recommendations, matched the prices of the local big box stores, and delivered & set up free of charge. I once asked if they would move our W/​D (also purchased through them) to another location if I purchased a fridge through them & they did — even though there were stairs & a tight fit involved — all with a smile. This is the type of small town business that relies on community & word of mouth so it’s important for those of us who have had good experiences to let others know. I will continue to use them & would not hesitate to recommend them — actually have done the latter for other satisfied customers.

I gave this business one star because there was not a «No Star». Customer service is a concept that this business is definitely not familiar with. I have used this business one time before and aside from not having the parts I needed, they were ordered and I picked them up without issue. I wish I could say that was the case this last time. And I DO mean «last» time. I went into the store late Monday afternoon. Explained what I needed and was immediately told that they did not have the part in stock. Pretty common part I thought. Dryer heating element for a GE dryer. But anyway the associate asked me if I was sure that I needed that part. He then went and looked up the part number and wrote it down and handed it to me. Never offered to order it or anything. I left the store with the intention of actually removing the part and coming back the next day to order. I decided to call the following morning instead. The store opens at 08:00 and I called at 08:30 giving them plenty of time to order the part. I asked if I could pick up the part that afternoon and was told no. So I asked if I could get it the next day which was Wednesday by now. The person on the phone sort of chuckles and said «sure, if you want to pay for the shipping». I agreed to pay the shipping, he said alright and life is good, right? Until I go back to the store on Wed, afternoon to be told that they missed the cut off for ordering and the part was not there. Now I’m a little hot. I explained to the gentleman my frustration at not even receiving a call or anything and was promptly dismissed with a «well… I’m sorry». I ended up purchasing the parts from another dealer. These peoples attitude towards customer service or even competent service were just not there. I will not trade with Jasper TV & Appliances in the future and would discourage anyone else planning to do so.