Holiday Inn Express & Suites Jasper

Unreal. I’m a gold elite member. Checked in on a business trip on Sunday. No maid service Monday. No maid service Tuesday (despite me complaining about it on Monday night). It’s like they were enjoying my over-​flowing trash cans, dirty towels, etc. Lo and behold, the ‘pixies’ showed up on Wednesday. But not on Thursday. That’s 1 out of 4. Pathetic. It’s just wrong. They had no explanation. Typical crappy breakfast options. Watered down OJ. Two morning there wasn’t even a bacon/​sausage option. Just more fake eggs. As I read elsewhere, the rooms smelled very musty. Their muffins were tiny compared to other HI Expresses I’ve stayed at. Steer clear of this dive…

The place was clean, everyone was nice, I would definitely stay there again. Good value for the price!

Just to add to my review, while the room was horrible, they willingly refunded us for not only tonight after deciding to check out early, but for last night.

Clean rooms. Horrible wifi. 2012 and I feel like I’m in 1998 with this crappy connection. Hate staying here.

The reviewer who posted that the room was a bit musty was right about the smell, but she was also right about the rooms being clean, the lobby being bright and inviting, etc. Basically the hotel is a very good place to stay for Holiday World and has all the perks a family needs to keep kids busy, nice pool, small game room, and good breakfast. The rooms are comfortable, and the staff was very friendly. It is unfortunate when a rowdy bunch of guests makes it hard on everyone else, but there is not a lot that management can do if the partygoers won’t quite down and are not tearing up the place. There is simply no way to predict what wedding party is going to be reasonably peaceful and which are going to run up and down the hallways.

After staying numerous times in the past at the old Holidome in Jasper I was pleasantly surprised that a new HIEx had opened there. I’ve been a faithful Holiday Inn customer and Platinum priority club member for the last 15 or so years, and I like the simplicity and consistency of the Holiday Inn Express brand.
Unfortunately, my recent stay with my wife and children on a Saturday night at this hotel could not have been much worse. There was a wedding party there and they were rude, loud, and out of control. My family had an early morning departure planned the next day so we tried to get to sleep by 11, but it was impossible. It reminded me of trying to sleep in a fraternity house. The walls seem to be paper thin, as you could hear every conversation in the adjacent rooms. But the guests were also coming and going from each others’ rooms non-​stop, slamming doors closed up and down the hall, yelling to each other from down the hall, yelling in the stairwells, etc. I was on the first floor and was pissed off that the hotel had put me (I thought) on the floor with the majority of wedding guests. But actually, at 12:30 when I heard one person yell to another in the hallway that «the party is up in room 326!» I realized that everyone in the hotel who wasn’t a drunk, redneck wedding guest was just as unlucky as me. At 1:30 I finally called the desk to complain and it was clear from the short, curt reaction I received that i was not the first to complain.
Since it’s a small town with no good hotel options this is definitely the nicest hotel in town, so this probably happens frequently there. I’m guessing they get their fair share of weddings, high school parties, family reunions, etc.
I would definitely stay away from this hotel if you have children who need to get a good night’s sleep, or if you are traveling on business and need a quiet, friendly option. On the other hand, it’s apparently a great place to take your cousins and uncles if you want to be able to use it as an all-​night post-​reception party space.
I was using priority club points to stay for free, otherwise I would have been at the check-​out desk at 7 a.m. demanding my money back and making the morning manager’s life miserable.

Standards here are not as high as some other chain hotels. :-(. In our room, the pillowcases were dirty (but staff quickly changed them once I called), room had a stale urine odor, marble vanity was sagging in the bathroom and beds are super hard. Oh and we heard «mouse-​like» rambling noises in our room all night. Need I say more? Would not stay here again unless there were absolutely no other options!

This is the second time that I have stayed at this location, the first one being about 2 years ago — just after it had opened. I am surprised at the decline that has occurred in the short time this hotel has been open.
The lobby is beautiful and welcoming. The breakfast area is clean, coffee fresh and their business center is a private area. The gym is also outfitted with a little more than your standard treadmill and bike. I can’t go into details because, let’s face it, I don’t work out.
I encountered a bit of a funky smell when passing the gym and pool area while heading into my room. It wasn’t too surprising since there’s the whole sweat/​chlorine/​moisture thing happening.
However, when I got into my room it smelled very musty. It reminded me of being in the basement of an old house. I travel with room deodorizer and it didn’t do anything other than make my hotel room smell like moldy apples.
There were also dark spots along the crevice of the ceiling in the bathroom.
It was bad enough that, under normal circumstances, I would have said something. However, I was in town briefly for a funeral. Many other hotels were booked due to a local festival. I literally only slept in the room
and used it to dress for the next day.
The bed was comfy. The sheets were crisp and clean.
It is one of the top two hotels in the town of Jasper, so I wouldn’t recommend that you avoid it. I’d just check out the room first, especially if you are staying for a number of days.

Pool is like a bathtub! Niiiiice;-)