Faulkner Sagoff Breast Imaging & Diagnostic Centre

I very highly recommend the Sagoff Breast Center for mammograms. I have been a patient here for over 10 years and I’m thrilled with both the customer service and the fact that they have kept up with modern technology. I have never had to wait long for my mammogram and I like the option of being able to receive same-​day results, which are typically available shortly after the test. The staff has an excellent bed-​side manner and they truly understand the stress that can come with waiting for results. I have been treated with kindness and compassion each and every time I’ve had a mammogram. The staff members all seem highly experienced and very professional. On a side note, I continue drive way out of my way to visit the OB GYN who is affiliated with Sagoff so that I can come here for my mammograms vs. Lahey Clinic (where my primary care physician is affiliated). I couldn’t recommend Sagoff more highly.

I went to Faulkner for over 25 years. No more. Very much turned into an impersonal clinic with inexperienced medical staff. They want to practice biopsies on you so stay away!!!
I recommend Boston Breast Diagnostics Center in Wellesley. Like night and day.

I can’t recommend the Faulkner Sagoff Centre, especially when there are many other options for mammogram services in Boston. I went because it is located very close to my house, but that convenience was not worth it. They always made me wait a long time — even when I had appointments on days that should have been light, such as New Year’s Eve. It’s better to travel further for a place that is more efficiently run and keeps the appointment times that they give you.
My negative experiences include:
1. A rude tone on the phone. Nobody enjoys this process and the people who answer the phone could at least take a professional tone if being nice is too much to ask.
2. Scheduling problems — I canceled an appointment when I transferred my care to another facility. The person who said she would take care of the cancelation never entered it in the system. I got automated reminder calls and a missed appointment message. The administration of this place is rock bottom and they will turn around and blame you for their incompetence with a «Did not keep appointment» mark against you.
3. I also had a less than ideal false positive experience here. I didn’t get the sense that there was any incompetence on the part of the technicians or doctors but the interactions were impersonal and the explanations were not very thorough or satisfying.
4. The long wait times in a depressing environment. It does have a shabby feel and I waited forever with no updates. I politely checked that there wasn’t an oversight and they hadn’t forgotten about me. They didn’t like that and there weren’t any apologies for the wait — I think this is just how they normally run the place.

I went to the Saoff breast center for over ten years. I have watched it go down hill. My last experience was so bad I would never step foot into this place again. I had a mammogram result that they recommended a biopsy. I was ushered into this and a few days later I found myself in a room with a dr., two technicians and a sales rep from the equipment they were using. I gave permission for all to be cramped into this room. That was my first mistake. To say the lest, it was not a good experience and the «team» did not seem to have any flow. The biopsy experience was terrible and of course they did not get a good sample so they recommender a surgical procedure, more invasive, as the next step to getting what they needed. I declined and did my own research. they claimed that they could not get a good sample because of the location of the cells they needed. A while after. I found another breast center. And had a biopsy. It was such a different experience and I then realized that Faulkner was NOT really a quality place, as I use to think it was.. I had a successful biopsy at this other place, they were able to do it with ease. I noticed the dr. And technician were very much in sync and worked together very well, not true of the players at the Faulkner. I say… do not go to Faulkner sagoff centre. I went to the BOSTON BREAST DIAGNOSTIC CENTER (BBDC) in Wellesley hills, on Rt 9, where the same team does all the procedures with competence. Oh, and they are sensitive to woman and the intensity of a time like this NOT like an assembly line. Faulkner is not what it use to be and is riding on an old reputation! Sadly, they are not a woman’s friend, they lack sensitivity and seem to lack the competence they did years ago. I felt like they are now a medical machine that just moves bodies through a process!

Sagoff Center was recommended to me by an MD in Worcester area as the best in Boston. At my very first visit I found out an MD from Chicago, where I had relocated from, was now working at Sagoff. This was great news as a friend with serious risk had sent me to the center in Chicago because they were the most up-​to-​date, so I figure if a doc moved from Chicago’s best to this place, it must also be up to date and good.
I have had only great customer service/​interactions with the registration/​reception side. They’ve been really supportive as I moved my elderly mom here who has dementia and needs extra time/​attention. They fixed up the reception and changing area since the last reviewer wrote this, so it is clean, pretty, privacy when needed, etc. They have tea/​TV and magazines where you wait once you’ve put on your robe.
Whenever there is ‘questionable’ news, they are super sensitive about communicating about it. Technicians who do initial screens are nice. I am very pleased and go outside my usual hospital system to come here because it is easy to come, parking is cheap, service is friendly and medical practice is cutting edge. Hence, five stars.

The breast imaging center that time forgot? I was surpised to find the waiting areas looked like they have not been updated in several decades. The furniture and carpet appear older than me. I was suprised that there was a massive cloud of second hand smoke in the waiting area as the door to the roof was open and apparently the roof is the place for cigarette breaks, Ironic that they screen for cancer here. Gina did my mammogram and was lukewarm in personality. I have to wonder if the machines are just as outdated. It has been close to a week and have more tenderness now than I did immediately following. The doctor that did the ultraound was great about reassuring me and basically confirmed my suspicion that I did not need to have been there or return for quite a while. Most staff were warm and friendly but overall a very depressing looking place. Not what you would expect from Brigham and Women’s. I guess the wait to get in is not as long as many other places but if you aren’t in a terrible hurry I would suggest considering a different facility. Especially if you have asthma. Bring your inhaler.